blumenshop.com
Reviews:

1,096 reviews in the last 12 months2,016 total reviews  

4.74
Excellent

Trustmark
Valid

Includes Buyer Protection
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Top positive review

Jul 27, 2023
 Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer. Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.

Top negative review

Dec 7, 2023
 Verified review
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com

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Latest first
Jun 22, 2023
 Verified review
Delivered on time, easy to view status of order. Live delivery updates was helpful as i was not in the country of the delivery
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Answer by blumenshop.com
Jun 23, 2023
Thank you very much for your positive feedback 🌸
Jun 22, 2023
 Verified review
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Answer by blumenshop.com
Jun 23, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Jun 22, 2023
 Verified review
Excellent service - flawless
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Answer by blumenshop.com
Jun 22, 2023
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Jun 22, 2023
 Verified review
The arrangement of peonies and summer flowers was beautiful, and the delivery status tracking was valuable, as I ordered from Canada. Thanks!
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Answer by blumenshop.com
Jun 22, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 21, 2023
 Verified review
Delivery was on time and easy to order online.
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Answer by blumenshop.com
Jun 22, 2023
Thank you for your review. Glad you are satisfied with our flower service and your package was delivered on time by our shipping partner. 🌸
Jun 21, 2023
 Verified review
Beautiful arrangement delivered as requested
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Answer by blumenshop.com
Jun 22, 2023
Thank you very much for your positive feedback. 🌸
Jun 21, 2023
 Verified review
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Answer by blumenshop.com
Jun 22, 2023
Vielen lieben Dank für deine 5-Sterne Bewertung. 🌸
Jun 21, 2023
 Verified review
Plants of good quality were delivered quickly.
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Answer by blumenshop.com
Jun 21, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 21, 2023
 Verified review
The shipping speed was really good But the flowers started to fall after 4 days despite the fact they're giving you a 7 days freshness guarantee ... But generally it's better than most of the online stores I tried
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Answer by blumenshop.com
Jun 21, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jun 21, 2023
 Verified review
it would be usefull to have the opportunity to modify the delivery adress or provide instructions to the delivery service (e.g. DHL) directly.
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Answer by blumenshop.com
Jun 21, 2023
Thank you for your feedback, this helps us a lot to improve our service🌸
Jun 19, 2023
 Verified review
The service was helpful and wonderful to work with.
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Answer by blumenshop.com
Jun 20, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 19, 2023
 Verified review

Good flowers, bad shipping

The flowers are good. However, the DHL carrier in the particular area does not even bother to deliver the flowers. He just leaves them in his own apartment and had recipients find him after hours. Bad practice.
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Answer by blumenshop.com
Jun 20, 2023
Thank you for your rating. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. In your case, the package was left with a neighbor. You have been informed of this as the customer. Please understand that in the event that the recipient is not found, a personal delivery is not possible.
Jun 19, 2023
 Verified review
Pünktlich und schon am Samstag! Vielen Dank!
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Answer by blumenshop.com
Jun 19, 2023
Vielen Dank für deine Bewertung. Schön, dass du mit unserem Blumenservice zufrieden bist und dein Paket von unserem Versandpartner pünktlich zugestellt wurde. 🌸
Jun 16, 2023
 Verified review
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Answer by blumenshop.com
Jun 16, 2023
Thank you so much for your 4-star review. 🌸
Jun 15, 2023
 Verified review
Delivery on time, beautifully fresh flower arrangement
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Answer by blumenshop.com
Jun 15, 2023
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Jun 15, 2023
 Verified review
The flowers arrived perfectly and beautifully at the intended date
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Answer by blumenshop.com
Jun 15, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 14, 2023
 Verified review
Delivered on time. Quality flowers
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Answer by blumenshop.com
Jun 15, 2023
Thank you for your review. Glad you are satisfied with our flower service and your package was delivered on time by our shipping partner. 🌸
Jun 14, 2023
 Verified review

High-end service

I purchased some lovely orchids from Sydney to deliver for the funeral in Münster. It was easy going, stress-free and accurate delivery. I am so happy with their service. Hopefully will use their webpage again for some happy occasions...
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Answer by blumenshop.com
Jun 14, 2023
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸