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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
My flowers arrived a day later than selected. Evethough I paid for the delivery day.
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Answer by blumenshop.com
12 days ago
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
2 days ago
Verified review
deliver on time/the day
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Answer by blumenshop.com
2 days ago
Thank you for your 1 star rating. We are very sorry that you only gave 1 star, even though your parcel was delivered as you requested.
7 days ago
Verified review
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Answer by blumenshop.com
7 days ago
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Oct 25, 2023
Verified review
Not impressed with the floral bouquet. 6 flowers and some greenery. Not adequate for the money spent
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Answer by blumenshop.com
Oct 30, 2023
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. Please note that flowers and plants are natural products, which may differ in color from the photos shown. However, our gardeners and florists bind according to a fixed recipe, so you get exactly the composition that you have chosen.
Sep 29, 2023
Verified review
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Answer by blumenshop.com
Oct 4, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Feb 15, 2023
Verified review
Ruined my friend's birthday present
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
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Jun 9, 2023
Verified review
Unreliable
Totally unreliable in terms of stated delivery time/ place. And when you contact their customer service you get told it is not their fault, it is your fault. I ordered on Wednesday for delivery on Saturday, but my flowers didn’t arrive at their destination until Monday.. What is the point of a beautiful bouquet if it arrives too late for the occasion you have bought it for, and is moreover dead by the time your recipient gets it? Extremely disappointing service.
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Answer by blumenshop.com
Jun 9, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Dec 2, 2022
Verified review
Awful service
I ordered the delivery of flowers for my girl on her birthday, choosing the most expensive type of delivery in the hope that it will make her a surprise. as a result, the delivery driver, couldn't find the right apartment and didn't deliver a bouquet ! although I left my phone number so he could call if something goes wrong. in general, I am very dissatisfied with this service and do not recommend it if you want to make someone a gift !
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Answer by blumenshop.com
Dec 9, 2022
Thank you for your rating. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor or the shipment will be taken to a post office branch for pickup. This is at the discretion of the deliverer. In your case, the shipment was taken to the branch. Please note that our shipping partner does not call any recipient regarding delivery.
Apr 10, 2023
Verified review
The flowers were meant to be delivered as a holiday gift on April 5th (was ordered on March 30th and said delivery date was mentioned). This review is written on April 10th and the flowers are yet to be delivered!
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Answer by blumenshop.com
Apr 12, 2023
hank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Apr 6, 2023
Verified review
Send wrong and dead flowers
I ordered some flowers for my gf's birthday, and well, I'm not sure what happened but it seems that she received completely different flowers than the picture. I am disputing the charge with my credit card company.
Also, the flowers arrived dead.
1st picture is what I ordered online, 2nd and 3rd are the pictures of the actual flowers.
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Answer by blumenshop.com
Apr 6, 2023
Thank you very much for your review. We are very sorry that the flowers suffered from the transport. For this we apologize to you very much. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jul 7, 2023
Under review
cancel my order
My order was cancel without any other possibility to change it. I have ordered an orchid and with one day before delivery my order was cancelled. My friend has received the flowers after three days from her birthday. Totally unprofessional.
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Dec 27, 2022
Verified review
consegna tardiva
La consegna era prevista per il 22/12 era un regalo di Natale. Peccato che è stato consegnato il 27_/12..... Potevate avvisarmi che la consegna avveniva in ritardo..... Figuraccia
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Answer by blumenshop.com
Dec 28, 2022
Grazie per la sua recensione. Siamo spiacenti di sapere che il nostro partner di spedizione DHL ha registrato un ritardo nella consegna. Comprendiamo benissimo il vostro fastidio al riguardo. Ci scusiamo con voi per questo. Affinché possiamo chiarire il vostro problema in modo soddisfacente, vi chiediamo di contattare il nostro servizio clienti. È possibile contattarli all'indirizzo: https://www.blumenshop.com/customer-service
Mar 9, 2023
Verified review
The flowers were never delivered. Another delivery with the same details worked just fine.
You have my feedback on email
I will share my experience not only here
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Answer by blumenshop.com
Mar 13, 2023
Thank you for your review.
We are very sorry that there was a delay in delivery.
Our customer service will contact you in a timely manner to find a solution.
Feb 10, 2023
Verified review
The flowers were frozen and dead on arrival. Shipments should be initiated on the date of delivery to ensure freshness.
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Feb 20, 2023
Verified review
One star only because I can’t give less!
My order wasn’t delivered on time thanks to DHL service.
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Answer by blumenshop.com
Feb 21, 2023
Thank you for your review. We are very sorry that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. For this we apologize to you very much. If the flowers have suffered from the long transport, we ask you to contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 10, 2023
Verified review
You don’t deliver to the location. If you don’t deliver why even let me place an order? Very poor
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Answer by blumenshop.com
Mar 15, 2023
Thank you for your rating. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Apr 20, 2023
Verified review
Flowers arrived three days late and dead. Tried to contact for an explanation but no response.
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Jan 10, 2023
Verified review
The planter was marketed incorrectly - there was literally only a planter and no flower.
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Feb 28, 2023
Verified review
Deliver flowers on the specified date, not 4 days later when they are dead!
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May 8, 2023
Verified review
Delivery was not on time and the flower quality was not up the mark
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Answer by blumenshop.com
May 10, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested and that the flowers suffered from the transport. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you have chosen, the standard shipping, is not guaranteed. When selecting the shipping method is explicitly pointed out that the delivery of standard shipping takes 1-2 business days. So that we can clarify your request to your satisfaction, we ask you to contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
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