blumenshop.com
Reviews:

1,085 reviews in the last 12 months1,889 total reviews  

4.76
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jul 22, 2021
The Trustmark indicates trustworthy online retailers.
blumenshop.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jul 27, 2023
 Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer. Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.

Top negative review

Dec 7, 2023
 Verified review
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for blumenshop.com

 Sort by  
Relevance
(24)
Reset
Apr 2, 2024
 Verified review
Delivered on time but the flowers were brown and the vase too big for the bunch. Recipient not very happy. They were to mark her recently deceased daughter's birthday.
Report review
Answer by blumenshop.com
9 days ago
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 27, 2024
 Verified review
The flowers were damaged upon arrival, and the bouquet was considerably smaller than anticipated. The flowers were not wrapped well for transport
Report review
Answer by blumenshop.com
Mar 27, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Mar 30, 2024
 Verified review

Late delivery

This is what I get, and the other one is,what I bought. They have not same quality. And delivery was two days later, to late.
Report review
Answer by blumenshop.com
9 days ago
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Mar 19, 2024
 Verified review
I’m a florist myself in Australia, what you sent to my brothers 80th Birthday was a bunch of flowers scrammed together in an unprofessionally manner. I would expected a much better result. Take more care when arranging Flower Bouquets, give them space. And what was the sea holly doing in there.
Report review
Answer by blumenshop.com
Mar 19, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Feb 24, 2024
 Verified review

Bad choice of carrier

Beautiful, but they arrived 5 days late
Report review
Answer by blumenshop.com
Feb 26, 2024
Thank you for your review. According to the tracking system, the recipient has concluded a contract with DHL that parcels may only be delivered on certain days. We have no influence on this.
Mar 6, 2024
 Verified review
Good delivery, but flowers ok
Report review
Answer by blumenshop.com
Mar 6, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Feb 16, 2024
 Verified review
Pink Tulips, came nice from outside but leaves was destroyed pretty much, absolutely not good as a gift. Hope so other people wasn't as unlucky as me. + wasn't fresh at all.
Report review
Answer by blumenshop.com
Feb 20, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jan 22, 2024
 Verified review
Flowers delivered were not fresh at all. Some of them were totally dammaged. Indeed, new flowers were redelivered for free and again some of them were not fresh.
Report review
Answer by blumenshop.com
Jan 23, 2024
Thank you very much for your review. Our customer service was already able to help you with your request and a solution was offered to you.
Feb 6, 2024
 Verified review
Placed order 5 days in advance of flowers planned date of delivery, flowers received by receipient 5 days later then planned date.:( DHL sucks
Report review
Answer by blumenshop.com
Feb 6, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Jan 27, 2024
 Verified review
Roses didn't have a very good quality. Shame.
Report review
Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 9, 2024
 Verified review
Birthday flowers delivered one day late and left in a post office
Report review
Answer by blumenshop.com
Jan 9, 2024
Thank you for your review. Your parcel could not be delivered on your requested delivery day. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Jul 3, 2023
 Verified review

Disappointing experience

I have been very disappointed by my experience with Blumenshop. The flowers were not delivered on the scheduled day which seems problematic for a delivery service especially for a birthday bouquet. Then a paper was left in the mailbox informing that the flowers could be recovered at the DHL office the next day but when we showed up we were told that they tried to deliver it again so it won't be available until the next day. The flowers looked nice but I probably won't use Blumenshop again.
Report review
Answer by blumenshop.com
Jul 4, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. The delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Aug 23, 2023
 Verified review

Huge box hardly any flowers

Huge box, however when l was showed the flowers l was hugely disappointed hardly anything to them. Very very disappointed, such a shame as my son and his family have just moved to Germany and l always send lots of flowers for special occasion. My son commented on the size of the box, the flower content was pathetic
Report review
Answer by blumenshop.com
Aug 23, 2023
Thank you for your review. All size information is in the item description.
Aug 7, 2023
 Verified review
The site said next day delivery. It was for my granddaughter's birthday. It took 5 days to get there. It was a money tree, and it said very clearly on the box " THIS SIDE UP". It was delivered upside down. Fortunately, the tree was not damaged. I was very unhappy with your service.
Report review
Answer by blumenshop.com
Aug 9, 2023
Hello, thank you for your feedback. Unfortunately, there may be delays in delivery to other countries. As you have chosen standard shipping, your preferred delivery date is not guaranteed. We are very sorry that the delivery person did not follow our instructions, but fortunately the plant was not damaged.
Dec 8, 2023
 Verified review
It took you !!!five days to deliver flowers. On top he flowers arrived frozen. Really? Order from 30.11.23 arrives on 05.12.23. Do you really think it's your best?
Report review
Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Aug 1, 2023
 Verified review
I was disappointed with the flowers delivered because they did not meet the description and picture of what I ordered. I would not use them again.
Report review
Answer by blumenshop.com
Aug 9, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 31, 2023
 Verified review
I ordered flowers tk be delivered on Friday but they weren't delivered until thd Monday and were in poor condition, very disappointed.
Report review
Answer by blumenshop.com
Sep 1, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Dec 4, 2023
 Verified review
your delivery was 2 days delayed of the date I asked the flowers to be delivered. Bouquet wasn,t really beautiful.
Report review
Answer by blumenshop.com
Dec 5, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Aug 16, 2023
 Verified review
Really disappointed- very bad delivery service, and flowers were not fresh. Expected much better for that price!
Report review
Answer by blumenshop.com
Aug 17, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jul 4, 2023
 Verified review
The order arrived with an empty letter, so the whole purpose was robbed.
Report review
Answer by blumenshop.com
Jul 4, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the empty letter. You can contact them at: https://www.blumenshop.com/customer-service