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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
The flowers were faded and exactly not the things I ordered…
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Answer by blumenshop.com
2 days ago
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 31, 2023
Verified review
I ordered flowers tk be delivered on Friday but they weren't delivered until thd Monday and were in poor condition, very disappointed.
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Answer by blumenshop.com
Sep 1, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 23, 2023
Verified review
Huge box hardly any flowers
Huge box, however when l was showed the flowers l was hugely disappointed hardly anything to them. Very very disappointed, such a shame as my son and his family have just moved to Germany and l always send lots of flowers for special occasion. My son commented on the size of the box, the flower content was pathetic
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Answer by blumenshop.com
Aug 23, 2023
Thank you for your review.
All size information is in the item description.
Aug 7, 2023
Verified review
The site said next day delivery. It was for my granddaughter's birthday. It took 5 days to get there. It was a money tree, and it said very clearly on the box " THIS SIDE UP". It was delivered upside down. Fortunately, the tree was not damaged. I was very unhappy with your service.
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Answer by blumenshop.com
Aug 9, 2023
Hello, thank you for your feedback.
Unfortunately, there may be delays in delivery to other countries.
As you have chosen standard shipping, your preferred delivery date is not guaranteed.
We are very sorry that the delivery person did not follow our instructions, but fortunately the plant was not damaged.
Aug 1, 2023
Verified review
I was disappointed with the flowers delivered because they did not meet the description and picture of what I ordered. I would not use them again.
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Answer by blumenshop.com
Aug 9, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 16, 2023
Verified review
Really disappointed- very bad delivery service, and flowers were not fresh. Expected much better for that price!
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Answer by blumenshop.com
Aug 17, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jul 3, 2023
Verified review
Disappointing experience
I have been very disappointed by my experience with Blumenshop.
The flowers were not delivered on the scheduled day which seems problematic for a delivery service especially for a birthday bouquet.
Then a paper was left in the mailbox informing that the flowers could be recovered at the DHL office the next day but when we showed up we were told that they tried to deliver it again so it won't be available until the next day.
The flowers looked nice but I probably won't use Blumenshop again.
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Answer by blumenshop.com
Jul 4, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
The delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Feb 21, 2023
Verified review
Poor service
Flowers were very chilled when they arrived and some did not recover the roses have drooped as have the gerberas,very disappointed as they were for a birthday,sent from me in England to Barbara in Germany
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Feb 3, 2023
Verified review
Not delivered to the recipient.
I’m disappointed because of the delivery. Instead of it being delivered to the receipient, they had to go pick it up at a DHL location.
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Answer by blumenshop.com
Feb 8, 2023
Thank you for your feedback. We are sincerly sorry for the inconvience that was caused within your order. Please contact your customer service for receiving a soluting. You can contact us through: https://www.blumenshop.com/customer-service
Jan 16, 2023
Verified review
The flowers were late even I ordered them far in advance it was a 80th birthday and not days later disappointed
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Jul 4, 2023
Verified review
The order arrived with an empty letter, so the whole purpose was robbed.
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Answer by blumenshop.com
Jul 4, 2023
Thank you for your review.
If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the empty letter.
You can contact them at: https://www.blumenshop.com/customer-service
Mar 1, 2023
Verified review
The bouquet was much smaller than expected, and it arrived one day late
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Feb 20, 2023
Verified review
the flowers were very disappointing , not according to the picture
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Answer by blumenshop.com
Feb 21, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jun 22, 2023
Verified review
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Answer by blumenshop.com
Jun 23, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
May 10, 2023
Verified review
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Answer by blumenshop.com
May 11, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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