blumenshop.comReviews:
1,092 reviews in the last 12 months2,079 total reviews
Excellent
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Most relevant positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
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Most relevant negative review
Dec 7, 2023
Verified review
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com
2 days ago
Verified review
My order was delivered as requested on the specific date, it could be improved at Keats giving a time frame when the delivery is going to happen
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Answer by blumenshop.com
2 days ago
Thank you very much for your feedback.
7 days ago
Verified review
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Answer by blumenshop.com
5 days ago
Thank you so much for your 4-star review. 🌸
Jun 15, 2024
Verified review
Very pleased with the choices given
Ultimately frustrated with the order form.
As I was ordering from Canada the form did not accept my Canadian address so I had to use a friend’s address from Germany otherwise I could not proceed with my order.
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Answer by blumenshop.com
Jun 19, 2024
Thank you very much for your feedback. 🌸
Jun 8, 2024
Verified review
Easy to order internationally
Easy to order and well received by the ones receiving the flowers. Tracking was in German but easy to convert using a German to English translation.
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Answer by blumenshop.com
Jun 10, 2024
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Jun 9, 2024
Verified review
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Answer by blumenshop.com
Jun 10, 2024
Thank you so much for your 4-star review. 🌸
May 17, 2024
Verified review
Very pleased that the bouquet was delivered on the date.
It was for someone else so couldn't say how it was like but the recipient was very happy.
The email updates were in German so couldn't understand them.
Great to see a picture of the flowers chosen by the florist.
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Answer by blumenshop.com
May 24, 2024
Thank you very much for your positive feedback🌺
May 7, 2024
Verified review
The flowers are great, but the delivery experienced a problem when it was said the parcel was delivered which wasn't true. So I had to call the hotline to find it. Apart from that, everyone is happy.
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Answer by blumenshop.com
May 8, 2024
Thank you for your positive review.
If a parcel is not delivered, it will be made available for collection. You can view the collection address in the shipment tracking. 🌸
May 7, 2024
Verified review
Easy to select. In time for delivery. Wide choice. Good quality
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Answer by blumenshop.com
May 8, 2024
Thank you very much for your positive feedback. 🌸
Apr 17, 2024
Verified review
Great process. Good product.
Overall a good experience. The website was easy to use and I found the price point to be better than competitors in this service area. The order was delivered as scheduled. The bouquet was as ordered - 15 roses with greenery. Each was in full bloom upon arrival, with a few clearly past their peak. We used the enclosed powder and trimmed the stems. Nonetheless several of the roses were drooping and fading on day two. Another trim gave a few more life, but most were gone by day four and all by day five. The bouquet was beautiful. I wish the roses were fresher and had lasted longer. I would use this provider again, though not for roses.
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 10, 2024
Verified review
You sent the instructions to me in German. I don't speak German so I assumed they were just receipts etc. When they did not turn up on my friends birthday I emailed her the two messages in German you had sent me and one of them was the instruction to pick up the flowers at a local shop.
So you should have mailed me in English. However the flowers were beautiful and she got them the day after her birthday so in the end all was well
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review.
Since you have selected Germany as the delivery country, you will receive all information from our shipping partner in German.
We have sent you our notification that the parcel is ready for collection in English
However, you can also view the shipment tracking in English.
Mar 29, 2024
Verified review
Delivery issues…
The flowers themselves seemed all right and decent value but the delivery was a bit of a nightmare. Thought they’d be delivered on Saturday but it ended up being Tuesday! So not exactly at their best. Had used them from the UK before and it was all fine.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Apr 12, 2024
Verified review
I had asked for flowers to be delivered by 8th April, they arrived on the 9th April
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Answer by blumenshop.com
Apr 12, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Apr 9, 2024
Verified review
The site is easy to use. The product was as shown. Arrived later than promised.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your positive feedback.
We are very sorry that the delivery by our shipping partner DHL took longer than you requested.
We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.🌸
Apr 17, 2024
Verified review
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Answer by blumenshop.com
Apr 18, 2024
Thank you so much for your 4-star review. 🌸
Nov 29, 2023
Verified review
Very modest and responsive team of experts
Happy with service and online transaction is clear, secure and easy to pick up from where you stop. Regular update on the progress of delivery. Less a star because all information is in German language and for those ordering from outside, they'll use google to translate. Over all, a good service
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Answer by blumenshop.com
Nov 30, 2023
Thank you very much for your feedback. 🌸
Oct 4, 2023
Verified review
The ordering process was straightforward and efficient, unfortunately the arrangement arrived damaged. The flowers were lovely except for the central feature Bird of Paradise Strelitzia flower which arrived broken off! Had the arrangement arrived in perfect condition I would have happily given 5 stars.
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Answer by blumenshop.com
Oct 5, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Oct 30, 2023
Verified review
Almost excellent service
All is well. The only thing missing is the choice of delivery hours, which is what is available in other countries' stores. For example, delivery between 9-00 and 12-00 or between 12-00 and 15-00 or between 15-00 and 18-00.
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Answer by blumenshop.com
Oct 31, 2023
Thank you very much for your feedback. 🌸
Dec 18, 2023
Verified review
Flowers for my daughter in Germany.
The order page was clear and was in my own language, English. My daughter in Germany was pleased with the flowers.
Two communications came to me and were in German. These made me worried as I’m unable to read German.
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Answer by blumenshop.com
Dec 20, 2023
Hello, thank you for your feedback. Unfortunately, the mails are generated automatically by our shipping partners. They do not recognize where you are from or where you have ordered.
Thank you for the 4 star rating!
Feb 14, 2024
Verified review
There was no mention of delivery of the vase only the flowers which I was concerned about.
My family told me it was delivered. If other items are ordered these should be included in the delivery information.
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Answer by blumenshop.com
Feb 19, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 16, 2023
Verified review
What a fantastic packaging to keep the blooms safe and sound. The flowers were lovely and fresh. The vase wasn't anything special, perhaps you can work on something sustainable that also looks nice.
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Answer by blumenshop.com
Nov 16, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸