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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Overall a good experience. The website was easy to use and I found the price point to be better than competitors in this service area. The order was delivered as scheduled. The bouquet was as ordered - 15 roses with greenery. Each was in full bloom upon arrival, with a few clearly past their peak. We used the enclosed powder and trimmed the stems. Nonetheless several of the roses were drooping and fading on day two. Another trim gave a few more life, but most were gone by day four and all by day five. The bouquet was beautiful. I wish the roses were fresher and had lasted longer. I would use this provider again, though not for roses.
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Answer by blumenshop.com
3 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
11 days ago
Verified review
You sent the instructions to me in German. I don't speak German so I assumed they were just receipts etc. When they did not turn up on my friends birthday I emailed her the two messages in German you had sent me and one of them was the instruction to pick up the flowers at a local shop.
So you should have mailed me in English. However the flowers were beautiful and she got them the day after her birthday so in the end all was well
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Answer by blumenshop.com
10 days ago
Thank you for your review.
Since you have selected Germany as the delivery country, you will receive all information from our shipping partner in German.
We have sent you our notification that the parcel is ready for collection in English
However, you can also view the shipment tracking in English.
Mar 29, 2024
Verified review
Delivery issues…
The flowers themselves seemed all right and decent value but the delivery was a bit of a nightmare. Thought they’d be delivered on Saturday but it ended up being Tuesday! So not exactly at their best. Had used them from the UK before and it was all fine.
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Answer by blumenshop.com
10 days ago
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
9 days ago
Verified review
I had asked for flowers to be delivered by 8th April, they arrived on the 9th April
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Answer by blumenshop.com
9 days ago
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
12 days ago
Verified review
The site is easy to use. The product was as shown. Arrived later than promised.
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Answer by blumenshop.com
10 days ago
Thank you very much for your positive feedback.
We are very sorry that the delivery by our shipping partner DHL took longer than you requested.
We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.🌸
Mar 27, 2024
Verified review
Komt zijn afspraken na
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Answer by blumenshop.com
Mar 27, 2024
Hartelijk dank voor uw positieve recensie. We zijn erg blij dat u tevreden bent over onze bloemenservice. 🌸
3 days ago
Verified review
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Answer by blumenshop.com
3 days ago
Thank you so much for your 4-star review. 🌸
Mar 12, 2024
Verified review
The flowers were lovely and arrived on my brothers birthday, thank you.
I thought from the photo they came with the vase as this often happens here. But it’s ok. Hanna
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Answer by blumenshop.com
Mar 13, 2024
Thank you very much for your feedback. We are very happy that you are satisfied with our service.
You have ordered a bouquet of flowers that will be sent without a vase. You can always find all the information in the item description.
Mar 3, 2024
Verified review
We ordered a plant with white flowers and recieved a plant with red flowers.
Beside this we are very pleased with all other aspects.
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Answer by blumenshop.com
Mar 4, 2024
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
Mar 17, 2024
Verified review
The flowers were beautiful, but the card with my message never arrived. It was such a shame it was my friend's birthday.
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Answer by blumenshop.com
Mar 18, 2024
Thank you very much for your feedback. 🌸
Mar 6, 2024
Verified review
Nice not as pretty as the photo on your website
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Answer by blumenshop.com
Mar 7, 2024
Thank you very much for your feedback. 🌸
Mar 14, 2024
Verified review
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Answer by blumenshop.com
Mar 14, 2024
Thank you very much for your 4-star review.
Please feel free to send us more feedback at https://www.blumenshop.com/help-contact so that we can improve our service. 🌸
Mar 12, 2024
Verified review
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Answer by blumenshop.com
Mar 12, 2024
Thank you so much for your 4-star review. 🌸
Mar 10, 2024
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Answer by blumenshop.com
Mar 11, 2024
Thank you so much for your 4-star review. 🌸
Feb 14, 2024
Verified review
There was no mention of delivery of the vase only the flowers which I was concerned about.
My family told me it was delivered. If other items are ordered these should be included in the delivery information.
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Answer by blumenshop.com
Feb 19, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jan 26, 2024
Verified review
Reliable company. I have used them 3 times now. Helps that the website is in English and if there are any hiccups they can also correspond in English.
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Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Feb 5, 2024
Verified review
The flowers were beautiful it would have been nicer had they arrived on the day I specified also I did a video message which didn’t arrive
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Answer by blumenshop.com
Feb 6, 2024
Thank you so much for your 4-star review. 🌸
Feb 17, 2024
Verified review
Mein "Verbesserungsvorschlag" (Reklamation) wurde ernst genommen und ich erhielt nach einer Panne einen makellosen Blumenstrauß. Danke.
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Answer by blumenshop.com
Feb 19, 2024
Vielen Dank für deine Bewertung.
Wir bedauern sehr, dass deine Bestellung nicht wie gewünscht zugestellt wurde. Es freut uns aber umso mehr, dass wir dich mit der Ersatzlieferung überzeugen konnten und du mit unserem Service zufrieden bist.🌸
Jan 31, 2024
Verified review
The flowers were delivered on the next day, not when it was promised and when I wanted!
The roses were beautiful!
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Answer by blumenshop.com
Feb 1, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺
Jan 26, 2024
Verified review
The roses have started to wilt within 5 days
I am not happy with this
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Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
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