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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
All is well. The only thing missing is the choice of delivery hours, which is what is available in other countries' stores. For example, delivery between 9-00 and 12-00 or between 12-00 and 15-00 or between 15-00 and 18-00.
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Answer by blumenshop.com
Oct 31, 2023
Thank you very much for your feedback. 🌸
13 days ago
Verified review
What a fantastic packaging to keep the blooms safe and sound. The flowers were lovely and fresh. The vase wasn't anything special, perhaps you can work on something sustainable that also looks nice.
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Answer by blumenshop.com
13 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
9 days ago
Verified review
Delay in delivery was unfortunate but not directly related to Blumenshops service.
After informing them about the delay, a ver efficient replacement was sent. Thank you!
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Answer by blumenshop.com
9 days ago
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Nov 9, 2023
Verified review
Very happy with updates but not so very happy that all delivery info was sent to me in German when I had ordered from the UK, sending a gift to a friend.
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Answer by blumenshop.com
Nov 10, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 15, 2023
Verified review
Late delivery
Good product. Delivery was late.
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Answer by blumenshop.com
Nov 15, 2023
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.
Nov 13, 2023
Verified review
Easy to send to germany from uk.
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Answer by blumenshop.com
Nov 13, 2023
Thank you very much for your feedback. 🌸
Nov 1, 2023
Verified review
The plant was really nice.
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Answer by blumenshop.com
Nov 2, 2023
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
2 days ago
Verified review
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Answer by blumenshop.com
2 days ago
Thank you so much for your 4-star review. 🌸
12 days ago
Verified review
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Answer by blumenshop.com
12 days ago
Thank you so much for your 4-star review. 🌸
Oct 4, 2023
Verified review
The ordering process was straightforward and efficient, unfortunately the arrangement arrived damaged. The flowers were lovely except for the central feature Bird of Paradise Strelitzia flower which arrived broken off! Had the arrangement arrived in perfect condition I would have happily given 5 stars.
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Answer by blumenshop.com
Oct 5, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Oct 1, 2023
Verified review
Delivered on time. Flowers fresh, but surprised that medium bunch that I paid for wasn't a larger bunch. If I went for the standard it would have been very little.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your feedback. 🌸
Sep 28, 2023
Verified review
Thanks for the service, my daughter was very happy with the present.
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Answer by blumenshop.com
Sep 29, 2023
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service and that you were able to put a smile on the face of the person you gave the gift to with your floral greeting.🌸
Oct 10, 2023
Verified review
Excellent service. Quick and efficient
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Answer by blumenshop.com
Oct 11, 2023
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Oct 5, 2023
Verified review
Все нормально.Качество цветов хорошее.
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Answer by blumenshop.com
Oct 6, 2023
Thank you so much for your 4-star review. 🌸
Oct 23, 2023
Verified review
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Answer by blumenshop.com
Oct 30, 2023
Thank you for your 5 star review 🌸
Sep 18, 2023
Verified review
Was delivered in a timely manner. The bouquet was a bit small for the price, but overall good and the teddy bear was of good quality.
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Answer by blumenshop.com
Sep 18, 2023
Thank you very much for your feedback. 🌸
Sep 9, 2023
Verified review
As a English speaking customer it might have been helpful to have communications in English?
But v good service
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Answer by blumenshop.com
Sep 11, 2023
Thank you very much for your feedback. 🌸
Aug 30, 2023
Verified review
70 jarige was erg blij !
Mooi boeket met vaas !
Op Tijd geleverd.
Jarige was er erg blij mee.
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Answer by blumenshop.com
Aug 31, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
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