pickawood.com/en- Logo - reviews

pickawood.com/en
Reviews:

39 reviews in the last 12 months65 total reviews  

4.62
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 29, 2023
 Verified review
The bookshelves and cupboards look great and are very sturdy. I love how flexible the configuration can be.

Top negative review

Dec 27, 2023
 Verified review
First, the assembly instructions are horrible. Tiny print and very poor labelling of pieces. We spent hours trying to figure out which part was which. Please number the parts! It's not hard and it makes life infinitely easier. Also, number the bolts and nuts. It's not always clear which is supposed to go where. And please show us more than one side of the furniture. There were pieces hidden from us because they were supposed to be behind in the 2d image. Second, the doors do not align properly. There are gaps between the doors and the frames and the gaps are uneven for all sides and all doors. Not great. The piece took many weeks to be ready, I expected a bit more. There are not many options for choosing on their website. That said, for a [pseudo-]bespoke piece of furniture, it's reasonably priced. The general quality of the object seems to be decent, it looks sturdy, seems generaly good and gets the job done. Only time will tell whether it was a good investment or not. Delivery was beautifully handled.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for pickawood.com/en

Filter
 Sort by  
Relevance
(28)
(7)
Reset
May 29, 2024
 Verified review

Great quality product, communications could be better

The website is great at enabling you to create your own design and the product is really high quality. communications were generally good, but there were times when they could have been better e.g. I booked an online chat as I had a particularly difficult order (bookshelves to be installed at height) and was left waiting for 20minutes before someone arrived so I did not know if it was going ahead or not and communications around delivery times and installation could also have been better. Overall though, I am really pleased with the shelves and Pickawood were really helpful in ensuring the measurements were accurate so I would get exactly what I wanted.
Report review
May 29, 2024
 Verified review
It is always a little worrying dealing with a company for the first time especially when one is spending over £2000.00 unseen. No need to worry, from the first contact e-mail, the ability to make minor changes, the regular updates and the superb Pickawood installation service (thank you Wojciech) this was so easy from start to finish. I now have a run of superb fitted bookcases replacing piles of books scattered around my home and I am absolutely delighted,
Report review
Apr 24, 2024
 Verified review

Overall, "decent", still not sure if it was worth it

Very professional service and great communications. Online Website for ordering and making a bespoke product was super good and easy. Ultimately though, it is still a piece of flat pack furniture. Whether its from Ikea or Pickawood. So there is a tiny risk, if doing it yourself (and you are not mega experience or skilled). Im generally ok, but still found that it wasnt 100% snugly fitted together everywhere (no doubt my fault, but that's ultimately the risk unless you are paying the £300 for someone to assemble it for you). I did also find that attaching the doors to my unit that all four screws ended up threading their respective holes that I had to plug and fix myself. Whilst this could have been my fault... for me to balls it up 4 times, seems unlikely, and Im leaning towards the screw fittings not being perfect (or the instructions unclear). Overall, still happy, and it is decent quality (and a lot better than "flat pack") but I'm just not certain it represented total value for money.
Report review
May 10, 2024
 Verified review

Excellent

The web interface for configuring furniture is easy to use. Huge choice of high-quality materials. Fast help with questions via email. Furniture is of top quality.
Report review
Apr 29, 2024
 Verified review
Report review
Apr 5, 2024
 Verified review

Mixed feelings but happy with overall result

Online designer is a dream to use. Prices very high but worth it for our case which needed items to be an exact size. Quoted delivery times very long but slightly bettered in reality. Packaged very good BUT not perfect; we ordered four items and it was not possible to tell what-goes-where without opening everything and laying it out. Instructions a nightmare; generic pamphlet and poor drawing of my units not good enough. Took a lot of figuring out before we started. This, coupled with ridiculously small labelling of each part made for a sticky start, but all good in the end. There were not enough fittings for some items so we had to sub-equip a couple of places (rear facing kick boards). Personally I hated the main fitting; almost all of them were damaged by me as I tightened them; it won't make a difference in-life, but not nice to work with. I designed one of the items without a base and I think this contributed to it being very wobbly once built. It would have been totally unacceptable if it were not for the fact that it fits inside an existing fitted wardrobe. Surface finish very good. Items very heavy which sounds like they should be robust, but I'm not sure that the fittings will serve well over expected life of units. End result good in the eyes of the users so I guess it's a win. Will not order again unless I need specific size.
Report review
Apr 5, 2024
 Verified review

We're Happy

We ordered a new low level bookcase-cum-sideboard (and two small side tables) from Pickawood for our new home. Whilst it took about 11 weeks to arrive, when it did it was well packed and delivered: all the components survived unscathed from Hamburg to Manchester. The assembly instructions are a bit generic, but if putting a flatpack furniture cabinet together doesn't scare you, (think big blue and yellow shed,) you'll be able to work it out/do it. The product itself is basically upmarket flatpack furniture; yes it costs considerably more as a consequence, but it is much better quality & bespoke to you. If needed to, it could move house with you and survive. As the picture demonstrates, our only problem is that the bookcase wasn't big enough to contain all the stuff we bought with us! Would order stuff again from Pickawood.
Report review
JS
Johan S.
SON EN BREUGEL
Apr 3, 2024
 Verified review

Excellent product

The quality of the used materials and the sizing is excellent. The mounted cabinet is beautiful and of high quality There was a minor problem with the execution of a special request. Luckily it was at the back of the closet and i could correct it myself. The amount of packaging is enormous. Everything is double packed to prevent transport damage. Lots of cardboard and plastic wrap takes a lot of time and effort to remove. This is of course due to the fact that every part is bespoke so there is no standard packaging available. I read some earlier comments about the mounting instructions not being specialy made for your bespoke product. Pickawood includes a drawing of your product with partnumbers. The parts are stickered with these numbers. In comination with the instruction this works beautifully.
Report review
Apr 5, 2024
 Verified review

Good, but slow.

Process is extremely slow to say the least. I accept it's a one-off manufacturing process, but it's still a long time from ordering to receipt. My only issue - and it's a small one - is visible fixings when completed. Please see attached photographs. The base shelf could have been manufactured with the camloc fasteners inserted from the underside instead of the top, leaving the visible shelf clear. The camloc fasteners at the top of the side panels could have had some sort of clip-in plastic covers just to hide them a little. Small touches, but when you are paying this amount of money for something, I don't think it's unreasonable to expect the extra detail.
Report review
Apr 10, 2024
 Verified review
Excellent Good contact with internal sales, good quality,good packaging and delivered on time
Report review
Feb 28, 2024
 Verified review

Excellent service from Pickawood

Great communication and updates on the order. Beautifully crafted bespoke product, very easy and straight forward to assemble. The design process on their website was excellent too. Would happily buy from Pickawood again.
Report review
Aug 29, 2023
 Verified review

Really happy with the bookshelves and cupboards

The bookshelves and cupboards look great and are very sturdy. I love how flexible the configuration can be.
Report review
Oct 3, 2023
 Verified review

Excellent customer service, high quality material

Excellent customer service. I had an issue with my bank and the customer care team provided me with guidance and reassurance. Fast production and delivery process, I ordered from UK at the end of june and my chest of drawers was delivered early septemeber. The chest of drawers looks gorgeous, high quality material and no issues during the assembly. I am very happy with my purchase and would recommend Pickawood service to everyone. It worth every single penny.
Report review
Nov 30, 2023
 Verified review

Five metre long sideboard for my hobbies and crafts

Having a custom-built 5m long sideboard in my lounge is one of the greatest things I've ever changed in my home - Pickawood's website is incredibly easy to use, delivered with great care, the supplied joins and fittings are of the highest quality, and the end result is an amazing unique look specific to your room. Attached photo so you can see just how good the Premium Decor Walnut looks. It's fascinating to see what was once a computer-generated image on your computer screen now in front of you in real life! Doors I selected have push-to-click mechanisms held shut with magnetic plates for them to hold closed, wasn't sure how they'd work before ordering but very impressed with the clean look, I know sideboards in a lounge are not too common and didn't want handles sticking out so happy with the result. Suggestions to Pickawood for easier assembly first time around, probably only applies to mine as I had so many similar parts to sort out: Slightly bigger codes on each individual component, the codes are so small I had to take a photo and zoom in to ensure I was holding the correct door/shelf. Clearly identify when more than one type of hinge is sent - the hinges for the middle doors and hinges for the outer doors are very similar - although it is stated in part of the instructions that more than one type exist, the diagram wasn't clear that it applied to my design and I didn't make sense of it until after I'd put them in the wrong places.
Report review
Feb 1, 2024
 Verified review

Fantastic from start to finish

Loved designing the unit - there's so many controls and we got it exactly how we wanted it, down to every last possibly measurement. Took a while to arrive, but on the low end of the estimated delivery window. Constructing it was actually a lot easier than we'd feared (it was a lot of boxes and a fairly daunting diagram, but made sense when you got down to it) and are so pleased with the result. If there was one thing that could be improved it was only that the numbers printed on the labels on each individual piece could have been a bit bigger as they were a little hard to read and hard to check against the very small labels on the build diagram.
Report review
Nov 30, 2023
 Verified review

Really pleased with my custom bookshelves

Really pleased with my custom bookshelves, they look really smart and I was able to optimise the space for all my books. The assembly service was great too & I was glad I booked it since they looked very tricky to put together. My only suggestion for improvement would be to streamline how you book the assembly service, I was left unsure what was happening once my order was dispatched & had to chase. I think this was the process and not the people. 10/10 would buy again!
Report review
Oct 25, 2023
 Verified review

Fully customizable

We were able to fully customise the cupboard we ordered. Very user friendly and easy to navigate and select everything we want. Production and deliver was within the communicated time frame. Assembly was a bit more difficult as the instructions manual was generic and not customised to the features that we had chosen so we had to figure out which steps are applicable. Overall good quality and satisfied with the order.
Report review
Oct 3, 2023
 Verified review
From the start and measuring a unit myself before placing the order, and then correcting an error I had made all the way through the process finishing with a great installer and a beautiful bookcase. We have been delighted with Pickawood and would not hesitate to recommend them
Report review
Jun 21, 2023
 Verified review

Highly commended

From beginning to end the process was very straightforward. It was good to be able to design furniture to fit the space and fulfil our requirements. Telephone support was very helpful. Delivery was on time and the packaging of items was second to none. The fitting service followed two days later and the fitter was accurate and extremely hardworking We are very pleased with the end result.
Report review
Jan 18, 2024
 Verified review

Excellent quality furniture.

I'm delighted with the items received. Much better quality than the usual "flat pack" furniture. My only concern was surrounding the delivery which was not a great experience. The company that they used were pretty unreliable. However, the units themselves are great and have alleviated my storage problems. Many thanks
Report review