Review summary
Customers are generally pleased with the speed of delivery, often highlighting quick shipments. Many also praise the good value for money and reasonable prices. Customer service receives frequent compliments for being excellent, helpful, and responsive. Additionally, most customers express satisfaction with product quality. However, some customers report frustration over delivery delays or unreceived orders. There are also several complaints about the returns process, particularly concerning high costs and the lack of included return shipping. A few customers mention unresponsiveness to emails, and minor issues have been noted regarding item condition and packaging.
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(79)
Verified
Eficiency, order tracking and speed of delivery
Reply from Freshlabels
Thank you so much for your 5★ review! 🌿
We’re really happy to hear you appreciated the efficiency, clear order tracking, and fast delivery — that’s exactly what we aim for.
Hope to see you again soon 💛
Karolina / Customer Care / Freshlabels
Verified
La rapidez del envío y la fiabilidad
Reply from Freshlabels
Thank you so much for your 5★ review 🌿
We’re really happy to hear that you appreciated the fast shipping and reliability — that means a lot to us.
Hope to see you again soon 💛
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Thank you very much for the 5-star rating! We really appreciate your support and hope you had a great experience with us. 🌿
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Thank you for taking the time to rate your experience with us. We really value it. 💛
Karolina / Customer Care / Freshlabels
Verified
Easy and simple!
Reply from Freshlabels
Thank you so much for your 5 stars ⭐
We’re happy to hear everything was easy and simple — that’s exactly how it should be 🌿
Hope to see you again soon
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Thank you for your rating and for choosing Freshlabels. We really appreciate it. 🙏
Karolina / Customer Care / Freshlabels
Verified
Reasonable price, quick delivery
Reply from Freshlabels
Thank you so much for your 5★ review 🌿
We’re really glad to hear you were happy with the pricing and the quick delivery — that’s always great to know!
Hope to see you again soon 💛
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Dear customer,
thank you for your review.
We are very sorry to see that you have rated your experience with just one star, especially if the reason is related to the return shipping costs. We truly regret that this part of the service did not meet your expectations.
Our return process and related costs are currently set according to our policy, and unfortunately the return shipping fee is determined by the carrier, not by us.
We understand that this can be disappointing, and we sincerely regret any inconvenience this may have caused. We always aim to make the return process as smooth as possible, and we appreciate your feedback.
If there is anything we can help you with, please don’t hesitate to reach out. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Muy buen servicio.
Reply from Freshlabels
Thank you so much for your lovely 5★ review 🌿
We’re really happy you enjoyed the service — feedback like this makes our day!
Hope to welcome you back again very soon
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Thank you so much for the 5★ rating! 🌿
We really appreciate it and hope to see you again soon.
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Thank you very much for your 4★ rating 🌿
We truly appreciate your feedback and support. If there’s anything we could improve next time to make it a full 5★ experience, we’d love to hear from you 🙂
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Thanks a lot for your 5★ review 💛
We’re happy you had a great experience with us.
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
We truly appreciate your 5★ rating 🌿
Thank you for supporting Freshlabels!
Karolina / Customer Care / Freshlabels
Verified
Fast shipment, well packed
Good prices and quickly shipped.
Reply from Freshlabels
Wow — thank you for the full 5 stars! ✨
Your feedback means a lot to us. Hope to see you again soon 🙂
Kind regards,
Karolina / Freshlabels Customer Care
Verified
À ce jour je n’ai pas reçu ma commande. La livraison est très lente. Du coup il est difficile pour moi d’avoir un avis favorable.
Reply from Freshlabels
Thank you for your review — and we’re really sorry that your experience didn’t turn out better.
Unfortunately, the parcel was lost by the carrier. We informed you about this by email on December 20th, and a full refund has already been issued. We completely understand how disappointing and frustrating this must have been, and we’re truly sorry for the inconvenience and the long wait.
Thank you for your patience and understanding. We hope we’ll have the chance to welcome you again and provide a much better experience next time 🌿
Kind regards,
Karolina / Freshlabels 💚
Verified
Reply from Freshlabels
Thanks a lot for the 5★ rating! We really appreciate it and hope to see you again soon 😊
Karolina / Customer Care / Freshlabels
Verified
I don t know where is my order and noone answer my email
Reply from Freshlabels
Hello,
we are very sorry about your experience. Unfortunately, we recently experienced staffing shortages, which caused delays in both customer support responses and order processing.
We completely understand your frustration and sincerely apologize for the inconvenience caused.
Our team is now fully available again and we truly hope that a situation like this will not happen in the future. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you so much for the 5★! Your support motivates us every day 😊
Karolina / Customer Care / Freshlabels
Verified
Merci pour votre réaction et votre professionnaliste
Merci pour votre reaction
Reply from Freshlabels
Thank you very much for your kind 5★ feedback! 🌿
We truly appreciate your words and are happy to hear that you were satisfied with our response and professionalism. Merci beaucoup for taking the time to share this with us 😊
Warm regards,
Karolina / Freshlabels 💚
Verified
Reply from Freshlabels
Thank you so much for giving us 5★! We’re very happy you were satisfied and hope to see you again soon 😊
Karolina / Customer Care / Freshlabels
