Review summary
Customers often praise the fast shipping provided by the shop, and many appreciate the reasonable prices available. Product quality generally meets expectations, with most items arriving as described. Some customers also highlighted positive experiences with quick and effective customer service, and a portion found the order tracking to be efficient. However, there are notable areas for improvement. Several customers express frustration with delivery delays, and the returns process is a significant pain point due to the lack of included return shipping and high associated costs. A few customers reported minor damages or issues with products, and customer service is criticized by some for being unresponsive or unhelpful. Additionally, the order tracking system is found lacking by some, with complaints about insufficient information and non-functional tracking features.
This text was automatically created by an AI system from user reviews.
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(68)
Verified
Reply from Freshlabels
We’re so sorry to hear your experience wasn’t a good one, that’s really not what we want for our customers. Thank you for letting us know, and we hope to make it right if you’d like to reach out to us. 🌿
Bernadetta/ Freshlabels
Verified
Great experience. The shipping package arrived damaged, but the contents were intact. I would have appreciated additional protection for the product inside the package.
Reply from Freshlabels
Thank you for your review and helpful feedback ⭐
We’re sorry to hear the parcel arrived damaged, although we’re glad the product itself was intact. Your comment regarding additional protection inside the package is very valuable and we will share it with our warehouse team.
Thank you for shopping with us and we hope to see you again 🌿
Karolina / Customer Care / Freshlabels
Verified
All perfect.
Reply from Freshlabels
Thank you so much for your kind review!
We’re very happy to hear that everything went perfectly. Your support means a lot to our team, and we truly appreciate you taking the time to share your experience.
We hope to welcome you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
I am still waiting for my order #1668523 to be delivered after 10 days and I have no news on delivery date. Do you really want to hear my feedback?
Reply from Freshlabels
We’re very sorry that your order was delayed and understand your frustration. Unfortunately, the shipment got stuck with the carrier, which caused the delay.
We hope that our communication helped resolve everything to your satisfaction. We’re glad to see that you now have your order and hope you’re happy with it. 🌿
Bernadetta/ Freshlabels
Verified
Good relationship price benefit
Reply from Freshlabels
Hello,
thank you very much for your feedback and 4-star rating. We’re happy to hear you are satisfied with the price-performance ratio.
We appreciate your support and hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Excellent service and quick delivery. Highly recommended
Reply from Freshlabels
Hello,
thank you so much for your kind words and 5-star review. We’re very happy to hear that you were satisfied with our service and quick delivery.
We truly appreciate your recommendation and hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you for your review!
We really appreciate your support and are happy to hear you had a positive experience with us 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you so much for the 5-star rating!
We’re really happy you enjoyed your experience with us and truly appreciate your support 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Perfect product and fast delivery, the communication with the seller was absolutely fantastic, fast and precise.
Reply from Freshlabels
Wow — thank you so much for this amazing 5★ review! 🌿
We’re absolutely thrilled to hear you’re happy with the product, the fast delivery, and especially the communication. That truly means a lot to us 💛
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star review. We’re really happy you chose Freshlabels and appreciate your support.
We hope to welcome you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Problema transporte y sin respuesta
Todo bien. Hay un problema con el transporte. Me respondieron que van a hacer lo posible por gestionarlo con el transportista. Entiendo que el transporte no es un problema directo del vendedor.
Reply from Freshlabels
Thank you very much for your feedback! 🌿
We appreciate your understanding regarding the transport issue and are glad we could support you and communicate with the carrier on your behalf. While delivery is handled by our partners, we always do our best to help and find a solution.
Thank you for your patience and trust — we truly appreciate it.
Warm regards,
Karolina / Freshlabels 💚
Verified
Beautiful and fit well
Reply from Freshlabels
Hello,
thank you very much for your lovely review and 5-star rating. We’re really happy to hear that you like the product and that it fits well.
We hope you enjoy it for a long time. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you so much for your 5-star rating. We truly appreciate your support and are very happy you had a positive experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Good
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We’re happy to hear you had a good experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Fast shipping and great products. Thanks!😊
Reply from Freshlabels
Thank you so much for your kind words! We’re really happy to hear you’re satisfied with the fast shipping and the products 😊
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you so much for your 5-star review. We truly appreciate your support and are very happy you chose Freshlabels.
We hope to welcome you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We really appreciate your support and are happy you had a great experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We truly appreciate your support and are very happy you had a positive experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We really appreciate your support and are happy you had a positive experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Excellent!
Reply from Freshlabels
Thank you for the amazing 5 stars — we truly appreciate it! ⭐⭐⭐⭐⭐
Looking forward to welcoming you back again
Karolina / Customer Care / Freshlabels
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Freshlabels is a curated online store for the contemporary urban traveller. Freshlabels offers a hand-picked selection of brands and products from all around the world that meet high standards of desi...
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