Freshlabels

Reviews:

Hi, thank you for the review. The order was created on the 27th (afternoon) and therefore shipped the next day, the 28th (as we promise on our website). Due to Easter holidays, the delivery service probably could not deliver the package as usual + there was a weekend right after the holiday. We see that the package was delivered safely. There was nothing done wrong on our side so hopefully you understand. Thank you for considering making up your mind about this review and we wish you a lovely day. :) Linda / FL

Hello Caroline, the order was created on the 18th and was shipped to you on the 19th. This means that everything went exactly as it should from our side. We have checked the tracking information and the package was delivered to you successfully. Hopefully you can understand that the mistake was on the side of the delivery service. Thank you and have a nice day! Linda / FL

Hello Laura, our apologies for replying so late. We have been in contact for a long time together and always tried to give as much support as we could with this situation. The situation was very complicated but we tried to explain everything thoroughly, we always proceed by our rules. Hopefully you can understand that we did our best, as we only had to act fair like we would with every single of our customers. :) Linda / FL

Hi Bastiaan, thanks for the feedback! We respect your opinion, but we have our reasons for doing so, which we hope you will be sympathetic to. :) Regarding the return shipping costs - we try to support our philosophy and concept of sustainability by letting the customer pay for return postage. We want to reduce unnecessary returns and sending packages back and forth as much as possible. We believe that with this in mind, each customer will think carefully about their purchase and choose the items they really want to keep. Of course, we let customers choose their own carriers, according to their own needs and preferences. For example, DHL Go Green is one of the cheaper and more economical options to send a package back to us. Nevertheless, we are very sorry that this discouraged you and made your shopping experience unpleasant. :( Kind regards, Lenka/ FL

Hi Liesje, thanks for the feedback. We are very sorry for the delay in delivery, this was due to logistical problems that occurred unexpectedly. As for the price of the products - we try to stick to the prices that are recommended directly by the brands and suppliers, if we discount the products too much (this way the competitors will get the product 50 EUR cheaper, which we absolutely respect, in the end it is your decision as a customer where you buy the product), we would devalue its quality and real value. Unfortunately, we cannot sell a sustainable and quality product undervalued. So we hope you understand our actions and that you are still happy with your purchase. :) Have a nice day, Lenka/ Freshlabels

Hi Jasmien, thanks for the feedback! Regarding the return postage - we try to support our philosophy and concept of sustainability by letting the customer pay the return postage. We want to reduce unnecessary returns and sending packages back and forth as much as possible. We believe that with this in mind, each customer will think carefully about their purchase and choose the items they really want to keep. Of course, we let customers choose their own carriers, according to their own needs and preferences. For example, DHL Go Green is one of the cheaper and more economical options to send a package back to us. So we hope you will be understanding of our rules. :) Have a nice day, Lenka/ FL