Review summary
Many customers praise the product quality, often highlighting that items meet or exceed expectations. The store is also recognized for its reasonable prices, with several customers appreciating the good value for money. Some customers report positive experiences with customer service, specifically noting good communication and helpful responses. In addition, there are multiple mentions of fast delivery and well-packaged goods. However, there are several areas for improvement. Some customers experience significantly delayed shipments, and a number have received products with defects or damages. Customer service is inconsistent, with reports of unhelpful staff and lack of response. Packaging quality varies, with some customers receiving inadequately packed or damaged items. Communication with the store can be lacking, as some customers note unclear information or insufficient updates. Lastly, unclear or insufficient assembly instructions are a source of frustration for a portion of customers.
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How Trusted Shops prevents fake reviewsReviewsKotarbau.sk
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Cross-market review
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Cross-market review
Very fast delivery and excellently packaged goods. Complete satisfaction. Thank you.
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Reply from Kotarbau.cz
Your feedback means a lot to us! Thank you and we look forward to your next purchases! :)
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Cross-market review
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Cross-market review
A little shinier than expected, but they remain. fingerprints remain very hard. well constructed, no play. Strong springs
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Reply from Kotarbau.ro
Thank you for the new purchase and positive review! We are glad everything went smoothly.
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Cross-market review
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Cross-market review
I gave 6 stars. But you should know that I have not received the order.
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Reply from Kotarbau.ro
Based on the available information, we see that this order has been shipped and is marked as delivered. If you still have not received the package, please contact our support service to check the situation.
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Cross-market review
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Cross-market review
Very good, satisfied with the order, if the delivery time were shorter it would be perfect.
But I am satisfied.
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Reply from Kotarbau.ro
Your opinion means a lot to us! Thank you and we look forward to your next shopping! :)\n
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Cross-market review
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Cross-market review
Low prices, good selection, quality sometimes
The store has a fairly wide range, including products that are hard to find elsewhere. Prices are very low, but unfortunately reflect the quality. For example, the ordered flower pots often had lacquer defects, which would normally be considered second-quality products. The delivery time was also quite long, but the store already mentioned this when ordering.
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Reply from Kotarbau.cz
Thank you for your open and factual review. We appreciate that you value our broad range and price accessibility. At the same time, we're sorry that the quality of the flower pots – specifically the lacquer defects – did not meet your expectations. Such defects should not appear in new products, and we will pass your feedback on to the supplier for verification. Regarding the delivery time, thank you for mentioning it was specified in advance, although we understand that a longer wait is not ideal.
If you would like to address the quality situation of specific items, please send the order number to shop@kotarbau.eu. We will take a closer look.
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Verified
Všetko bolo v najlepšom poriadku. Poslali mi to čo som požadoval a ešte aj navyše.
Reply from Kotarbau.sk
Ďakujeme za Vaše hodnotenie. Teší nás, že všetko prebehlo v poriadku a zásielka splnila Vaše očakávania. Nech Vám produkty dobre slúžia.
Cross-market review
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Cross-market review
Communication is lacking
unfortunately, I was not very satisfied with the store's communication.
Some time after paying for the order, they wrote to me that the package does not fit in the selected delivery box. And to provide an alternative delivery address. I wrote back, stating that I preferred the first one at my workplace. They replied that they can't deliver to two addresses and that I should provide only one. So instead of getting my goods on time, we corresponded like this.
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Reply from Kotarbau.cz
Thank you for your review. We are sorry that the communication regarding the address change caused delays and complicated the processing of your order. We apologize for the inconvenience caused. Your feedback is valuable to us and will help us improve the entire process to prevent similar situations in the future.
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Cross-market review
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Cross-market review
Overall Good
Overall good, but stronger boards would be better. For the final attachment of the cover/benches, I had to use a YouTube tutorial, as it wasn't very clear from the provided instructions.
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Reply from Kotarbau.cz
Thank you for your review and valuable feedback. We are pleased that you are overall satisfied with the product. We also appreciate your comments on the board thickness and the assembly instructions. We apologize that the final assembly part wasn't sufficiently clear from the provided instructions and that you had to seek help elsewhere. Your suggestions will be forwarded so we can further improve our products and instructions. Thank you for your trust.
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Cross-market review
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Cross-market review
The goods were delivered quickly and in good order.
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Reply from Kotarbau.cz
Thank you for your trust and review! We look forward to more orders. Warm regards :)\n
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Cross-market review
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Cross-market review
Excellent, recommend
Super okay product, exactly as described. Very durable and strong material, it's everything needed, recommend. I put it on a 2x3 m swinging garage door and it's okay.
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Reply from Kotarbau.ro
Thank you so much for the review! We hope to see you again soon! :)
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Cross-market review
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Cross-market review
Everything is ok, maximum satisfaction
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Reply from Kotarbau.cz
Thank you for your trust and feedback! We look forward to your future orders. Warm regards :)
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Cross-market review
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Cross-market review
Excellent
Rating 10, product quality and promptness
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Reply from Kotarbau.ro
Thank you for your trust and review! We look forward to the next orders. With respect :)\n
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Cross-market review
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Cross-market review
everything is in perfect order
quick order processing, quality goods delivered to your door
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Reply from Kotarbau.cz
Thank you for the review! We are glad that the product met your expectations. We look forward to your next visit :)\n
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Cross-market review
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Cross-market review
What was promised was delivered and quickly!
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Reply from Kotarbau.cz
Thank you for the review! We are glad the product met expectations. Looking forward to your next visit :)
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Cross-market review
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Cross-market review
Purchased:
Mounting hook swing carabiner 100 mm – Color gold, 100x100 mm, 2 pcs.
Maximum satisfaction with the store and the product. Good quality at a super price.
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Reply from Kotarbau.cz
Thank you for the review! We are glad that the product met expectations. Looking forward to your next visit :)
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Cross-market review
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Cross-market review
Exactly as in the description. This is what I needed. Very good quality product. Recommend!
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Reply from Kotarbau.ro
Thank you for your trust and for the review! We look forward to your next orders. Best regards :)
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Cross-market review
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Cross-market review
Fast delivery, the set proved to be excellent \n
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Reply from Kotarbau.cz
Thank you very much for the review! We hope to see you again soon! :)\n
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Verified
Fast delivery, good quality with good price
Reply from Kotarbau.sk
Thank you for your feedback. We’re glad you’re happy with the fast delivery, product quality, and price. We hope to see you again!
Cross-market review
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Cross-market review
Quality goods, great selection, fast delivery
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Reply from Kotarbau.cz
Thank you for the review! We are glad the product met expectations. We look forward to your next visit :)
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Cross-market review
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Cross-market review
Fast delivery. Easy-to-navigate pages.
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Reply from Kotarbau.cz
Thank you for the review! We're glad the product met your expectations. We look forward to your next visit :)
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3.97
Good858 total reviews192 reviews in the last 12 months
Contact
Kotarbau.sk
- kotarbau.sk
- sklep@kotarbau.eu
- Polanka, POL
About
Kotarbau.sk
Kotarbau - Váš obchod s náradím a vybavením pre dom, záhradu a stavbu. Kotarbau od roku 2013 ponúka široký sortiment produktov pre domácich majstrov, záhradkárov aj stavebných odborníkov. V našej pon...
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