CookinglifeReviews

: 2,258Good

4.36

Trustmark
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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,808 verified reviews in the last 12 months

2,258 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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(213)
 Verified review
6 months ago
Claiming to be Laguiole, and isn't. Very disappointed. Have sent back even though have not had response to my email.
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 Verified review
6 months ago
Goods not received 2 weeks after dispatch, no update on tracking app. Seemed promising at the start with emails implying efficient processing and dispatch but never arrived.
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Answer by Cookinglife
6 months ago
Sorry to hear there is a delay in your delivery. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible!
 Verified review
6 months ago
promised 1-2 days delivery and still waiting after 8DAYS no update
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Answer by Cookinglife
6 months ago
Sorry to hear there is a delay in your delivery. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible!
 Verified review
6 months ago
One item broken and being completely ignored by the company. Thank goodness it wasn’t more.
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Answer by Cookinglife
6 months ago
How unfortunate your item arrived damaged! I understand how frustrating that can be... Please reach out to our customer service team at info@cookinglife.eu so we can help you immediately.
 Verified review
6 months ago
I am still waiting to receive the product and didn’t appreciate getting the survey before delivery.
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Answer by Cookinglife
6 months ago
Sorry to hear you have yet to receive your order. Please reach out to our customer service team at info@cookinglife.eu so we can help you.
 Verified review
6 months ago
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Answer by Cookinglife
6 months ago
How unfortunate it is that you had a negative experience with Cookinglife. Please reach out to our customer service team at info@cookinglife.eu - we are happy to help to improve your experience!
 Verified review
6 months ago
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Answer by Cookinglife
6 months ago
Sorry to hear you had a bad experience! Please reach out to our customer service team info@cookinglife.eu - we are happy to help!
 Verified review
6 months ago
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Answer by Cookinglife
6 months ago
Sorry to hear you had such a negative experience! Please reach out to our customer service team at info@cookinglife.eu so we can quickly help you
 Verified review
6 months ago
Am very disappointed that my order still has not arrived. Very bad service.
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Answer by Cookinglife
6 months ago
Sorry to hear that you are experiencing delays. Please reach out to our customer service team at info@cookinglife.eu - we are happy to help!
 Verified review
6 months ago
I haven't received my parcel yet. Sending so many emails but not a single reply. Even on WhatsApp chats i haven't got any response from them.
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Answer by Cookinglife
6 months ago
Our apologies for the delay in your response. Our customer service team is experiencing an unprecedented amount of inquiries. We are happy to help!
 Verified review
6 months ago
Have not received the order yet and tracking gives no information as to where my order is....
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Answer by Cookinglife
6 months ago
Sorry to hear that you have not yet received your order. Please reach out to our customer service team at info@cookinglife.eu so we can open an investigation for you!
 Verified review
6 months ago
Ordered on November 2021. Never received the order. Customer service almost impossible to reach, only providing standard Whatsapp replies without any follow-up. Also Trusted Shops didn't work, as I filed (in time), but they replied that they can't act because Cookinglife is 'working on it'...and now the protection has expired. It certainly feels like a Catch-22 scam.
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Answer by Cookinglife
6 months ago
Our apologies for the delay in a response! Please reach out to our customer service team at info@cookinglife.eu - we are happy to help!
 Verified review
6 months ago
Didn't receive my order and knowone is answering on the customer service???
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Answer by Cookinglife
6 months ago
Our apologies for the delayed response! We are currently experiencing an unprecedented amount of delays in our logistics network. Please reach out to our customer service team directly at info@cookinglife.eu - we are happy to help!
 Verified review
6 months ago
Not received my order
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 Verified review
6 months ago
3 plates were broken, I’ve sent pictures but not received any response. I’ve purchased before and was extremely happy so disappointed with this order - will you replace them?
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Answer by Cookinglife
6 months ago
Sorry to hear you received your order damaged! Please reach out to our customer service team directly at info@cookinglife.eu - we are looking forward to helping you
 Verified review
6 months ago
I purchased this product from your company solely because of the marketed shipping date and over a week after the expected delivery, it still hasn’t arrived.
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 Verified review
6 months ago
Product has not arrived
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 Verified review
6 months ago
Ordered. chef and Sommelier wine glass which was smashed to pieces on arrival. Contacted company and still await reply
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 Verified review
6 months ago
Zamówienie Z 15.12.2021 niedotarło brak możliwość wyjaśnienia sprawy.
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 Verified review
6 months ago
Order delivered all items smashed to pieces
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Answer by Cookinglife
6 months ago
Sorry to hear that your order was delivered damaged. Please reach out to our customer service team at info@cookinglife.eu so we can help you in the most efficient way possible!