cookinglife.eu

Reviews:

I did not receive my order more than week and don't have any tracking information. Moreover I wrote a ticket and also did not get the answer. What happening??

Ordered a toaster from the Irish website, it arrived with an EU plug incompatible with out sockets.

It's been a month now and I still haven't received the frying pan I bought(((.

I placed the order and until now I didn't receive any payment information and order arrangement.

I ordered an English plug and you gave me a European plug

I ordered some Maxwell & Williams bowls and paid for them in good faith only to be told they weren't in stock. So why were they listed on the website? I was then asked if I wanted a refund or to wait until the item was back in stock. Why would I want to do that? They should have immediately refunded and offered to let me know when it was back in stock in case I wanted to re-order. I said I wanted a refund and then for days all I got was automated messages - mostly in Dutch - telling me to ring them if it was urgent. My phone contract doesn't cover calls abroad so I couldn't afford to do that. Finally - after several days and many attempts to contact a real person at the company - someone did respond and said they would process a refund. That again took several days. Very poor customer service and very inefficient in listing stock they don't have. Would never use again.

VOLEURS ! Je n'ai jamais reçu de mail pour organiser un échange de produits ou un retour. Je n'ai même pas une adresse de retour. Je n'ai reçu qu'un quart de ma commande dont la moitié était cassée ! Où est le reste ??? Par contre, ils ont bien encaissé les 91 € !

I ordered glasses on website. Got an email immediately to say the glasses were out of stock. However, money was still taken out of my account. I have emailed several times and still not received a refund.

Very poor costumer service. Don't respond to customers' messages and, more seriously, acts as if hasn't received them.

My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.

Order # 7711441 made on 12th April 2023 still has not been delivered. I have made numerous attempt to contact your company. No one answers the phone. No-one has responded to my emails. No-one has responded to the contact form sent from your website. The ONLY response has been from a chat box. Your colleague simply gave a tracking number which as previously explained was invalid. After that initial response they stopped answering the query. We would like our money back. You owe us 45.84€. This has been a frustrating and expensive experience. This cannot be a 'trusted shop'

Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team

We made a large purchase of items, they were shipped via DHL. NO label saying they were fragile on the box. The items were wrapped in bubble wrap but not taped on the ends so the items rolled out. The box appeared to upside down. Most of the items were completely smashed on arrival. The process to report it needed a number from the picking slip that does not exist. No shipment from them has ever h

Failed to deliver my order and have not responded to all communications via email, telephone calls and WhatsUp. Absolutely horrible experience and non existent terrible customer service!

Since 12 may when I order and still waiting for the parcel, sent a few mails and whatsapp and did not get any reply

1. make sure the posted customer service telephone number works. 2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.

This is the worst service I have ever experienced shopping in the internet. Made an order on the 20th of May and I am still waiting for a delivery or refund. The customer service is a joke and the supposed “Trusted shops” guarantee is another, with their non ending "We are currently checking your case.” Total waist of time and money

Deliver from this firm has been very slow. Item ordered 7 days ago has only reached southern England and will probably take another two days to reach Scotland. The web address makes you think this is a UK business but they are Dutch and the warehouse is in Holland so anything comming to the UK hs to go through customs, Never again

I would never deal with this company again! The item I ordered promised a 2-4 day delivery. I then received an email informing me they could not fulfil the order in this time and would email me when it became available. Customer services does not answer the phone or email requesting refund.