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certified since: May 25, 2020
updated on: Apr 1, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife
Verified review
2 days ago
Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
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Verified review
2 days ago
Ask me when I’ve received it!
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Verified review
4 days ago
Respond to my emails after I received a very badly damaged order. The order number shown is wrong. Can you help ? All telephone numbers shown on website are wrong or do not respond.
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Verified review
5 days ago
They aren't answering on questions about my order (I wrote to them on Whatsapp). My order still hasn't been sent, and it has been more than 2 weeks (delivery time was 4-6 days). I'm very disapointed, cause I was counting on that order.
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Answer by Cookinglife
5 days ago
Very sorry to hear it! Sometimes, the products are not directly available from us but have to be shipped from the manufacturer instead, and this can take longer. This is usually disclosed on the product page, however. Please do not hesitate to reach us by phone during working hours to resolve this matter!
Verified review
7 days ago
Kettle supplied to UK with a continental plug, purchased from a UK website
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Answer by Cookinglife
5 days ago
Sorry to hear that you were disappointed with the kettle.
For any product that requires a plug, we disclose that the European plug does not fit into the UK 3-pin socket and that an adapter is needed for our UK customers. We are based in the Netherlands, thus our products are not designed for our UK customers.
Verified review
8 days ago
Communication with customers
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Answer by Cookinglife
5 days ago
Thank you for leaving feedback.
Verified review
Mar 12, 2023
Faulty kettle, all enamel peeling off, sent photos 3 days ago and have heard nothing. I have reported to paypal. Received kettle Judy over 1 week ago .
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Answer by Cookinglife
5 days ago
Very sorry to hear it! If you have not heard back from us yet, be sure to give us a quick call to resolve this matter as soon as possible.
Verified review
Mar 10, 2023
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Verified review
Mar 7, 2023
I have emailed 20+ times, no response on their Whatsapp number or their telephone number. I have reported you to my credit card company and hope to get a refund. You are criminal - I have been waiting for a response since JANUARY!
One of the items I received was broken.
Don't you dare ask me to call you, I have tried. Email me back ASAP or I will file legal papers to you.
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Verified review
Feb 19, 2023
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Verified review
Feb 9, 2023
I ordered a week ago and have not received . Plus no updates on my order . It’s a birthday present for tomorrow. Normally am very gphappy with service
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Answer by Cookinglife
Feb 20, 2023
Very sorry to hear it! If you have not received an update by now, please reach out to our customer service to help resolve the matter.
Verified review
Feb 8, 2023
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Verified review
Feb 7, 2023
I havent received my tin yet .
I email u my address as you have united kingdom instead of Ireland , you didnt respond.
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Verified review
Order nor received….allegedly part missing
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. Please do not hesitate to reach out to us to solve the matter quickly. All our contact information is available on our website.
Verified review
Jan 30, 2023
Order placed and waiting for a week and still don’t know when the goods will be delivered. Tried to contact their CS thru whatapps/email but unfortunately got no reply. I was so worried where is my item and could I get my money back?!
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Verified review
Jan 29, 2023
I would like my parcel delivered before i give my real stars please be free to ask again when i get my order
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Verified review
Jan 23, 2023
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Verified review
The package arrived, but with one glass completely shattered! The bubble wrap was in a very poor state, which didn’t help the situation. The box itself had no label indicating that it should be handled with care. Simple task to make sure that the contents are protected as much as possible.
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Answer by Cookinglife
Jan 23, 2023
Very sorry to see that your package did not arrive intact. If you have not already, please do not hesitate to reach out to us to help resolve the matter.
Verified review
Jan 20, 2023
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Verified review
Jan 17, 2023
Trying to return defective product but proving very difficult as one has to wait to be approved !!!
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Answer by Cookinglife
Jan 23, 2023
Very sorry to hear that there has been a delay in the processing of your return.