CookinglifeReviews

: 2,314Good

4.33

Trustmark
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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 5/25/2020
updated on: 8/14/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 8/14/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,557 verified reviews in the last 12 months

2,314 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Ordering item was easy, the price was excellent, the packaging was excellent especially as the item was going overseas, the only downside was waiting for the delivery as it took 8 days but then I must take into account the effects caused by the covid restrictions and the Christmas holiday period. All in all I am very pleased with the service, Thank You CookingLife
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the most relevant critical review


2 months ago
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife

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(191)
 Verified review
7 months ago
They sent me other products than the ones I ordered, in the first parcel. I asked them to replace them and they offered me a 25% discount on the value. Basically, they forced me to pay for something I didn't need to be in their favor. In the second package, a product was sent broken, because I did not find any shards in the package. So Cookinglife sells junk! For two weeks, they didn't respond to my emails, so I filed a complaint with PayPal. An employee of Cookinglife asked me to submit a refund request to them on the site, although I had done so since January 10th. I accuse them of fraud and violation of EU law in online commerce. If Cookinglife do not pay back quickly, I will report it to the European Consumer Center. This company must be legal or disbanded. It has nothing to do with the European free market!
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 Verified review
7 months ago
Probably not your fault but my order has not progressed at all in fedex on 9 33 jan 18 so still in the Netherlands and so not on its way to me. All fed ex says is contact cookinglife, not good enough
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Answer by Cookinglife
7 months ago
How unfortunate to hear that you are experiencing a delay in your order. Please contact our customer service team at info@cookinglife.eu and we will be able to help you right away!
 Verified review
7 months ago
Delivery is super delayed and customer care is not responding.
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Answer by Cookinglife
7 months ago
Our apologies for the delays in your delivery and response. Please reach out to our customer service team directly by emailing them at info@cookinglife.eu so we can help you right away!
 Verified review
7 months ago
Claiming to be Laguiole, and isn't. Very disappointed. Have sent back even though have not had response to my email.
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 Verified review
7 months ago
Goods not received 2 weeks after dispatch, no update on tracking app. Seemed promising at the start with emails implying efficient processing and dispatch but never arrived.
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Answer by Cookinglife
7 months ago
Sorry to hear there is a delay in your delivery. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible!
 Verified review
7 months ago
promised 1-2 days delivery and still waiting after 8DAYS no update
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Answer by Cookinglife
7 months ago
Sorry to hear there is a delay in your delivery. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible!
 Verified review
7 months ago
One item broken and being completely ignored by the company. Thank goodness it wasn’t more.
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Answer by Cookinglife
7 months ago
How unfortunate your item arrived damaged! I understand how frustrating that can be... Please reach out to our customer service team at info@cookinglife.eu so we can help you immediately.
 Verified review
7 months ago
I am still waiting to receive the product and didn’t appreciate getting the survey before delivery.
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Answer by Cookinglife
7 months ago
Sorry to hear you have yet to receive your order. Please reach out to our customer service team at info@cookinglife.eu so we can help you.
 Verified review
7 months ago
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Answer by Cookinglife
7 months ago
How unfortunate it is that you had a negative experience with Cookinglife. Please reach out to our customer service team at info@cookinglife.eu - we are happy to help to improve your experience!
 Verified review
8 months ago
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Answer by Cookinglife
8 months ago
Sorry to hear you had a bad experience! Please reach out to our customer service team info@cookinglife.eu - we are happy to help!
 Verified review
8 months ago
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Answer by Cookinglife
8 months ago
Sorry to hear you had such a negative experience! Please reach out to our customer service team at info@cookinglife.eu so we can quickly help you
 Verified review
8 months ago
Am very disappointed that my order still has not arrived. Very bad service.
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Answer by Cookinglife
8 months ago
Sorry to hear that you are experiencing delays. Please reach out to our customer service team at info@cookinglife.eu - we are happy to help!
 Verified review
8 months ago
I haven't received my parcel yet. Sending so many emails but not a single reply. Even on WhatsApp chats i haven't got any response from them.
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Answer by Cookinglife
8 months ago
Our apologies for the delay in your response. Our customer service team is experiencing an unprecedented amount of inquiries. We are happy to help!
 Verified review
8 months ago
Have not received the order yet and tracking gives no information as to where my order is....
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Answer by Cookinglife
8 months ago
Sorry to hear that you have not yet received your order. Please reach out to our customer service team at info@cookinglife.eu so we can open an investigation for you!
 Verified review
8 months ago
Ordered on November 2021. Never received the order. Customer service almost impossible to reach, only providing standard Whatsapp replies without any follow-up. Also Trusted Shops didn't work, as I filed (in time), but they replied that they can't act because Cookinglife is 'working on it'...and now the protection has expired. It certainly feels like a Catch-22 scam.
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Answer by Cookinglife
8 months ago
Our apologies for the delay in a response! Please reach out to our customer service team at info@cookinglife.eu - we are happy to help!
 Verified review
8 months ago
Didn't receive my order and knowone is answering on the customer service???
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Answer by Cookinglife
8 months ago
Our apologies for the delayed response! We are currently experiencing an unprecedented amount of delays in our logistics network. Please reach out to our customer service team directly at info@cookinglife.eu - we are happy to help!
 Verified review
8 months ago
Not received my order
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 Verified review
8 months ago
3 plates were broken, I’ve sent pictures but not received any response. I’ve purchased before and was extremely happy so disappointed with this order - will you replace them?
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Answer by Cookinglife
8 months ago
Sorry to hear you received your order damaged! Please reach out to our customer service team directly at info@cookinglife.eu - we are looking forward to helping you
 Verified review
8 months ago
I purchased this product from your company solely because of the marketed shipping date and over a week after the expected delivery, it still hasn’t arrived.
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 Verified review
8 months ago
Product has not arrived
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