cookinglife.euReviews:
549 reviews in the last 12 months3,011 total reviews
Good
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Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Jun 30, 2023
Verified review
Ordered 23 June Nothing seen since
Ordered 23 June, delivery forecast 2-4 days. Money taken day of order. No delivery details sent, item has not yet arrived.
Not recommended
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way.
Enjoy your purchase!
Kind regards,
Team Cookinglife
Jul 1, 2023
Verified review
July andI still have not received my order. Only emails in dutch which is stupid to an English address. I am furious
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I have sent you an email, in English, to reach a solution with you.
Kind regards.
Team Cookinglife
Jul 12, 2023
Verified review
500EUR COFFEE MACHINE NEVER ARRIVED!
We want our money back ASAP
Please don't ever order from this website
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Jun 20, 2023
Verified review
Disappointing
I was expecting to receive my order sooner and when I contacted Cookinglife about this I received no reply
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has now been delivered.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Apr 7, 2023
Verified review
Terrible experience with the carrier DHL which was chosen by Cookinglife. Not only did they not deliver to my home address when I was there all week but they also lied and said that they couldn't reach me. A complete lie. To make things even worse, I had to go at my own expense to their chosen pick up point only to find out that no one was there despite being there during opening hours. It was a one man shop and the owner was not there.
I will never use cookinglife again. I was on the verge of placing a 3rd and much bigger order but will give the business to another vendor.
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Jul 10, 2023
Verified review
Disgraceful service
We placed an order (523228) over a month ago. So far we received only 1 item and for the second one there is no way to get any feedback.
No answer to the several emails sent, no answer on WhatsApp, return online form not working, never ending queue on the phone to have the line systematically dropped after half an hour.
Disgraceful service, I only wish we found Trustedshops.eu before we placed to order.
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Answer by cookinglife.eu
Jul 21, 2023
Dear Sir/Madam, Thank you for your review. We are sorry to hear that you did not receive your order in its completeness. We apologise for this inconvenience. We apologise for the poor communication! We do our best to provide a response on all platforms as soon as possible, however, we have not yet fully cleared the backlog caused by the transition of systems, which has prevented us from responding within the required timeframe. Unfortunately, with the information, given here, we cannot find an order in the system. The e-mail used to post this review is not known in our system and the same goes for the order number. If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog this may take longer than you are used to from us. We are working hard to clear this backlog so that we can provide you with a better service in the future! Apologies again for the inconvenience. Kind regards, Team Cookinglife
Apr 19, 2023
Verified review
Deliver my order or refund my payment
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May 2, 2023
Verified review
They don't respond to contact messages.
Made an order then 5 minuites later found the same item £20 cheaper and with next day delivery so immediately contacted them to cancel. No response then 2 days later the item ships. Now when it eventually arrives (10 days later) I'll have to go through the rigmarole of sending it back again, costing me and them unnecessary shipping. Pain in the arse.
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Apr 3, 2023
Verified review
Unfortunately there was an error in the quantity of my order and the colour. Cooking Life has neither resounded to my whatsapp email nor phone calls.
If they would contact me it could be resolved without this review. It’s the first time I haven’t had a good experience with Cooking Life
Order number 686022 please contact me
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AB
Anthony B.
Cambridgeshire
Jan 21, 2023
Verified review
Glass Handle With Care!
The package arrived, but with one glass completely shattered! The bubble wrap was in a very poor state, which didn’t help the situation. The box itself had no label indicating that it should be handled with care. Simple task to make sure that the contents are protected as much as possible.
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Answer by cookinglife.eu
Jan 23, 2023
Very sorry to see that your package did not arrive intact. If you have not already, please do not hesitate to reach out to us to help resolve the matter.
May 5, 2023
Verified review
Do not buy from these people
The item I purchased was of such poor quality that it was completely unfit for purpose - as in totally useless.
I sent a polite email to Cookinglife (with images) explaining the issue - guess what... I got completely ignored. Have tried again over a week later. Let's see what happens.
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Dec 19, 2022
Verified review
Ordering and delivery were fine. Broken glass was not fine
Ordering and delivery were fine. No complaint at all. However the parcel arrived rattling with broken glass so had to refuse the parcel and there was another item in the parcel which was to be a Christmas present so I have to go shopping for something to replace that as well.
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Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
Jul 17, 2023
Verified review
Order placed and payed on 14.6.2023, arrived 21.6.2023 damaged. Return request created the same day. Still not received all of the replaced items (just one bowl), not answering return request, not answering on phone, not answering on email..., the worst experience ever.
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Jul 3, 2023
Verified review
Poor customer service
Placed order, no clear communication re delivery date, plus customer service team filed to get back to various enquiries related to delivery address. No response to WhatsApp messages sent to cooking life custom service WhatsApp account.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
I see in the system that you have since been in contact with one of our colleagues and that you have reached a solution.
Once again our apologies.
Kind regards,
Team Cookinglife
Dec 19, 2022
Verified review
No package received. Apparently some of the order was sent but no proof of this nor refund for missing item.
Have tried emailing but keep getting back a generic email
Would really like a full refund as very disappointing service
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Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Please reach out to our customer service by phone to receive immediate assistance.
Jul 25, 2023
Verified review
Customer service is almost impossible to contact. Answers come very late or not at all.
We wanted to contact top management for improving/growing business partnership and it was impossible to talk to someone.
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Dec 4, 2022
Verified review
I bought two sets of delph a week ago they have not been delivered not coming up on the tracking app.. contacted customer service they said they would refer it on but could be another number of days
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Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that your package is delayed. We hope that you will receive an update from our partner as soon as possible.
Dec 19, 2022
Verified review
POOR COMMUNICATION
Great difficulty in trying to find out the status of an order. Only automated replies. I have not received my order or part of it and I have yet to be contacted via any form.
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Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service by phone to receive immediate assistance.
Dec 3, 2022
Verified review
Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.
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Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that. If you have not received an update on the delivery of your package from our logistics partner yet, please do not hesitate to contact us for more information.
Feb 7, 2023
Verified review
I havent received my tin yet .
I email u my address as you have united kingdom instead of Ireland , you didnt respond.
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Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.