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cookinglife.eu
Reviews:

604 reviews in the last 12 months3,372 total reviews  

4.19
Good

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Certified since: May 25, 2020
The Trustmark indicates trustworthy online retailers.
cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
CO
CATHARINE O.
KINGS LYNN

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Apr 23, 2024
 Verified review
Good job excecpt that dhl, did not have my phone number and I had to stay in the given address until they came. I did not have their number either. It would have made everything easier
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Answer by cookinglife.eu
Apr 24, 2024
Dear Ramona Rodríguez Hernández, Thank you for your feedback. We are sorry to hear that you experienced problems with the delivery of your order by DHL. We understand that this was annoying for you. Normally, your contact details should appear on the package for the delivery driver. We will definitely discuss this internally to ensure this does not happen in the future. We hope that, despite this inconvenience, you enjoy your new boards. If you have any other questions or comments, please let us know. Kind regards, Team Cookinglife
11 days ago
 Verified review
Fast delivery, item as described. If possible please minimise packaging.
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Answer by cookinglife.eu
10 days ago
Dear Aga, Thank you for your lovely review and valuable feedback! We are glad you are happy with the fast delivery and the product. Regarding the packaging, we understand your point. We always try to strike a balance between protecting the products during shipping and minimising the use of packaging material for environmental reasons. Your feedback is important to us and helps us improve this balance. Thanks again and we hope to see you at Cookinglife again soon!
5 days ago
 Verified review
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Answer by cookinglife.eu
3 days ago
Dear Richard, Thank you for the four stars, we really appreciate it!  If you have any feedback or comments on how we can improve our service, we would love to hear from you. We always strive for the best quality and customer satisfaction. Kind regards, Team Cookinglife
9 days ago
 Verified review
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Answer by cookinglife.eu
8 days ago
Dear Phillis, Thank you very much for your 4-star review! We are extremely happy that you are satisfied with your experience with us. If you have any questions in the future or if there is anything we can help you with, please don't hesitate to contact us. Kind regards, Team Cookinglife
10 days ago
 Verified review
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Answer by cookinglife.eu
8 days ago
Dear Ken, Thank you for your 4-star review! We really appreciate your feedback. If you have any questions or comments, please feel free to let us know. We are happy to help! Kind regards, Team Cookinglife
13 days ago
 Verified review
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Answer by cookinglife.eu
13 days ago
Dear Michael, Thank you for your 4-star rating!  If you have any comments or suggestions to improve our service, we would of course love to hear them. Enjoy your purchase! Kind regards, Team Cookinglife
May 6, 2024
 Verified review
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Answer by cookinglife.eu
13 days ago
Dear Pat, Thank you for your feedback! We're glad you're happy with your purchases. If you have any further questions or need anything, please feel free to let us know. We will be happy to help you! Enjoy your purchase! Kind regards, Team Cookinglife
May 5, 2024
 Verified review
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Answer by cookinglife.eu
May 6, 2024
Dear Andrea Toselli, Thank you for your review! It"s nice to hear that you are satisfied with our service.  If there is anything else we can help you with, please let us know! Kind regards, Team Cookinglife
Apr 8, 2024
 Verified review

Super service!!!

My parcel arrived on time,well packaged & no breakages. My only problem was that the address was incomplete on the invoice.I did email "cookinglife" to ask them to amend the address prior to shipping but they did not reply. Still.....very happy with the service provided by this company.
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Answer by cookinglife.eu
Apr 8, 2024
Dear Margaret, Thank you very much for your feedback and your rating of 4 stars! We apologise for the incomplete address on the invoice. We have received your e-mail and changed the correct address on the invoice and sent it to you. We appreciate your understanding and are glad you are generally satisfied with our service. If you have any further questions, please feel free to contact us. Thank you very much! Kind regards, Team Cookinglife.
Apr 13, 2024
 Verified review
As expected
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Answer by cookinglife.eu
Apr 15, 2024
Dear Aiman Elhilali, Thank you for your review! We are glad that the product met your expectations. If you have any further questions or need any assistance, don"t hesitate to reach out. Kind regards, Team Cookinglife.
Apr 15, 2024
 Verified review
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Apr 15, 2024
Dear Tomas Tauragis, Thank you for your lovely review! and we wish you lots of fun with your cutlery set Should you have any questions or comments in the future, we would of course be happy to hear from you. Kind regards, Team Cookinglife.
Mar 23, 2024
 Verified review
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Answer by cookinglife.eu
Mar 24, 2024
Beste Elisabeth, Bedankt voor je mooie review! We zijn ontzettend blij dat je tevreden bent met onze service. Mocht je in de toekomst nog vragen of opmerkingen hebben, dan horen we dat graag.
Mar 25, 2024
 Verified review

I did not receive my order and have no information

I did not receive my order more than week and don't have any tracking information. Moreover I wrote a ticket and also did not get the answer. What happening??
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Answer by cookinglife.eu
Mar 26, 2024
Dear Lidia, How annoying to hear that you have not yet received any information about your order. That is certainly not the intention and I understand your frustration. We would like to help you solve your problem and therefore we have sent you an email, we would like to see your response. Kind regards, Team Cookinglife.
Feb 22, 2024
 Verified review
Ordered a 28cm carbon steel pan, it was bigger than the actual size. However I didn't want the hassle of exchanging it and started to use it. Very happy with the quality. Non stick!!!!
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Answer by cookinglife.eu
Feb 22, 2024
Dear Sue, Thank you for your lovely review! Great to hear that you are happy with the quality, despite the pan being bigger than expected. Enjoy your pan and may many delicious dishes be prepared in it! Kind regards, Team Cookinglife
Mar 3, 2024
 Verified review
Got exactly what I want at a reasonable price
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Answer by cookinglife.eu
Mar 4, 2024
Dear Aglaia, Thank you for your lovely review!  We are glad you found exactly what you were looking for and at a reasonable price.  We hope you enjoy your purchase. Kind regards, Team Cookinglife!
Mar 20, 2024
 Verified review
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Answer by cookinglife.eu
Mar 20, 2024
Dear Nicholas, Thank you for your lovely review! We hope you are happy with your Frying Pan Set and that you enjoy using it. If you have any questions or comments in the future, please do not hesitate to contact us. Kind regards, Team Cookinglife.
Feb 26, 2024
 Verified review
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Feb 26, 2024
Dear Csilla, Thank you for leaving a review! We see you didn"t leave a comment. If you have any feedback for us or if there is anything we can help you with, we would love to hear from you! Kind regards, Team Cookinglife
Feb 19, 2024
 Verified review
Very good service, arrived promptly and we'll packaged. My only criticism is that it would be helpful to provide measurements of these dishes.
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Answer by cookinglife.eu
Feb 19, 2024
Dear Ailish, Super that you are happy with our service!  Thanks for the feedback about the sizes of the trays, that"s definitely something we take seriously. We always try to include as much information as possible with our products, but sometimes something can be missing.
Feb 18, 2024
 Verified review
What you see is what you get!
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Answer by cookinglife.eu
Feb 19, 2024
Dear Katherine, Thank you for your lovely review! We are glad you are satisfied with your purchase. If you have any further questions or comments, we would of course like to hear from you.
Jan 20, 2024
 Verified review
I ordered some Maxwell & Williams bowls and paid for them in good faith only to be told they weren't in stock. So why were they listed on the website? I was then asked if I wanted a refund or to wait until the item was back in stock. Why would I want to do that? They should have immediately refunded and offered to let me know when it was back in stock in case I wanted to re-order. I said I wanted a refund and then for days all I got was automated messages - mostly in Dutch - telling me to ring them if it was urgent. My phone contract doesn't cover calls abroad so I couldn't afford to do that. Finally - after several days and many attempts to contact a real person at the company - someone did respond and said they would process a refund. That again took several days. Very poor customer service and very inefficient in listing stock they don't have. Would never use again.
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Answer by cookinglife.eu
Jan 20, 2024
Dear Alisons, How annoying to hear that your experience with us was not satisfactory. It is true that the product you ordered was out of stock. Indeed, we should have communicated this more clearly on our website. Our apologies for the inconvenience. Regarding the automated messages, we are working on improving our communication to avoid confusion in the future. We"re sorry you had to go through a lot of trouble to get in touch with us. Our customer service is easier to reach at 088-1451499. We hope you will give us another chance in the future to show you that we can do better. Kind regards, Team Cookinglife