cookinglife.euReviews:
780 reviews in the last 12 months3,624 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
Read more
CO
CATHARINE O.
KINGS LYNN
Most relevant negative review
Aug 7, 2023
Verified review
We made a large purchase of items, they were shipped via DHL. NO label saying they were fragile on the box. The items were wrapped in bubble wrap but not taped on the ends so the items rolled out. The box appeared to upside down. Most of the items were completely smashed on arrival. The process to report it needed a number from the picking slip that does not exist. No shipment from them has ever h
Read more
Reviews for cookinglife.eu
May 20, 2024
Verified review
Very happy with cooking life
Report review
Answer by cookinglife.eu
May 21, 2024
Dear John, Thank you for the fantastic 5-star review! We"re glad you"re happy with Cookinglife. If you have any further questions or need help, please don"t hesitate to contact us. Kind regards, Team Cookinglife
May 22, 2024
Verified review
Report review
Answer by cookinglife.eu
May 22, 2024
Beste René, Bedankt voor je beoordeling van vier sterren! Mocht je nog vragen of opmerkingen hebben, dan horen we het graag. Veel plezier van je bestelling! Met vriendelijke groet, Team Cookinglife
May 15, 2024
Verified review
Report review
Answer by cookinglife.eu
May 17, 2024
Dear Richard, Thank you for the four stars, we really appreciate it! If you have any feedback or comments on how we can improve our service, we would love to hear from you. We always strive for the best quality and customer satisfaction. Kind regards, Team Cookinglife
May 11, 2024
Verified review
Report review
Answer by cookinglife.eu
May 13, 2024
Dear Phillis,
Thank you very much for your 4-star review! We are extremely happy that you are satisfied with your experience with us.
If you have any questions in the future or if there is anything we can help you with, please don't hesitate to contact us.
Kind regards,
Team Cookinglife
May 11, 2024
Verified review
Report review
Answer by cookinglife.eu
May 13, 2024
Dear Ken, Thank you for your 4-star review! We really appreciate your feedback. If you have any questions or comments, please feel free to let us know. We are happy to help! Kind regards, Team Cookinglife
May 7, 2024
Verified review
Report review
Answer by cookinglife.eu
May 7, 2024
Dear Michael, Thank you for your 4-star rating! If you have any comments or suggestions to improve our service, we would of course love to hear them. Enjoy your purchase! Kind regards, Team Cookinglife
May 6, 2024
Verified review
Report review
Answer by cookinglife.eu
May 7, 2024
Dear Pat,
Thank you for your feedback! We're glad you're happy with your purchases. If you have any further questions or need anything, please feel free to let us know. We will be happy to help you!
Enjoy your purchase!
Kind regards,
Team Cookinglife
May 5, 2024
Verified review
Report review
Answer by cookinglife.eu
May 6, 2024
Dear Andrea Toselli, Thank you for your review! It"s nice to hear that you are satisfied with our service. If there is anything else we can help you with, please let us know! Kind regards, Team Cookinglife
Apr 8, 2024
Verified review
Super service!!!
My parcel arrived on time,well packaged & no breakages.
My only problem was that the address was incomplete on the invoice.I did email "cookinglife" to ask them to amend the address prior to shipping but they did not reply.
Still.....very happy with the service provided by this company.
Report review
Answer by cookinglife.eu
Apr 8, 2024
Dear Margaret, Thank you very much for your feedback and your rating of 4 stars! We apologise for the incomplete address on the invoice. We have received your e-mail and changed the correct address on the invoice and sent it to you. We appreciate your understanding and are glad you are generally satisfied with our service. If you have any further questions, please feel free to contact us. Thank you very much! Kind regards, Team Cookinglife.
Apr 23, 2024
Verified review
Good job excecpt that dhl, did not have my phone number and I had to stay in the given address until they came. I did not have their number either. It would have made everything easier
Report review
Answer by cookinglife.eu
Apr 24, 2024
Dear Ramona Rodríguez Hernández, Thank you for your feedback. We are sorry to hear that you experienced problems with the delivery of your order by DHL. We understand that this was annoying for you. Normally, your contact details should appear on the package for the delivery driver. We will definitely discuss this internally to ensure this does not happen in the future. We hope that, despite this inconvenience, you enjoy your new boards. If you have any other questions or comments, please let us know. Kind regards, Team Cookinglife
Apr 13, 2024
Verified review
As expected
Report review
Answer by cookinglife.eu
Apr 15, 2024
Dear Aiman Elhilali, Thank you for your review! We are glad that the product met your expectations. If you have any further questions or need any assistance, don"t hesitate to reach out. Kind regards, Team Cookinglife.
Apr 15, 2024
Verified review
Report review
Answer by cookinglife.eu
Apr 15, 2024
Dear Tomas Tauragis, Thank you for your lovely review! and we wish you lots of fun with your cutlery set Should you have any questions or comments in the future, we would of course be happy to hear from you. Kind regards, Team Cookinglife.
Aug 11, 2023
Verified review
They sent it quickly and the goods arrived in good shape. Good communication with updates.
The only thing that is missed clearly that the ordered goods arrived in individual pack per set per person, not as a one set. This should be better communicated. Luckily for myself it's not an issue.
Report review
Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Nov 19, 2023
Verified review
Very hapoy about the order that went through very fast. On the delivery day I was home all day but they didn’t find our address….??
So I chose another delivery point and picked it up there.
Beautiful Belgian Fritel waffle maker!
Report review
Answer by cookinglife.eu
Nov 20, 2023
Dear Nadet, Thank you for your positive review! How nice to hear that you are happy with the quick processing of your order and the beautiful Belgian Fritel waffle iron! Our sincere apologies for the inconvenience around the delivery. We are sorry that the delivery address was not found, but we are glad you were able to pick up the package at the other pick-up point. We hope you will bake delicious waffles and enjoy them to the full! If you have any further questions or if we can help with anything, please feel free to let us know. Kind regards, Team Cookinglife
Sep 21, 2023
Verified review
Good item well described, well priced.well packaged and Delivered. Could have communicated that item had been delayed instead I had to ask. When I did ask I got a bit response which had no bearing on the query.
Report review
Answer by cookinglife.eu
Sep 22, 2023
Dear Barbara, Thank you for your review. We apologize for the poor communication. We do our best to respond on all platforms as soon as possible, however, due to busyness, we are not always able to provide our customers with a response within the desired timeframe. We work hard as a team to respond to customers as quickly as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Feb 22, 2024
Verified review
Ordered a 28cm carbon steel pan, it was bigger than the actual size. However I didn't want the hassle of exchanging it and started to use it. Very happy with the quality. Non stick!!!!
Report review
Answer by cookinglife.eu
Feb 22, 2024
Dear Sue, Thank you for your lovely review! Great to hear that you are happy with the quality, despite the pan being bigger than expected. Enjoy your pan and may many delicious dishes be prepared in it! Kind regards, Team Cookinglife
Feb 19, 2024
Verified review
Very good service, arrived promptly and we'll packaged. My only criticism is that it would be helpful to provide measurements of these dishes.
Report review
Answer by cookinglife.eu
Feb 19, 2024
Dear Ailish, Super that you are happy with our service! Thanks for the feedback about the sizes of the trays, that"s definitely something we take seriously. We always try to include as much information as possible with our products, but sometimes something can be missing.
Sep 27, 2023
Verified review
Site easy to use and fast delivery. Didn’t answer the mail I wrote at the same that I made the order, nor take it in account to change order.
Report review
Answer by cookinglife.eu
Sep 27, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :) Kind regards, Team Cookinglife
Dec 7, 2023
Verified review
I like the butter knives, but it is not clear on the packaging if they are authentic or copies.
Report review
Answer by cookinglife.eu
Dec 8, 2023
Dear Jean, Thank you for your review! It"s great to hear that you"re happy with your butter knives. As for your question, the Laguiole Style de Vie butter knives you purchased are officially licensed products. They are not made in the original Laguiole region in France, but they are manufactured according to the high standards set by the original Laguiole brand. Rest assured, you have the real deal - just made under license to ensure quality and affordability! Kind regards, Team Cookinglife
Dec 20, 2023
Verified review
The order arrived quickly, however, contact with the customer was not informative.
Report review
Answer by cookinglife.eu
Dec 22, 2023
Dear Carlos, We appreciate your feedback and we"re sorry to hear that you weren"t happy with the level of communication. We"re always striving to improve our services. In the future, if you have questions about your order, don"t hesitate to reach out. We"re here to help! Kind regards, Team Cookinglife