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CookinglifeReviews

: 2,616Good

4.30

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with Buyer Protection

certified since: May 25, 2020
updated on: Feb 3, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: May 25, 2020
updated on: Feb 3, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

800 verified reviews in the last 12 months

2,616 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review


Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife

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(95)
 Verified review
Dec 19, 2022
Ordering and delivery were fine. No complaint at all. However the parcel arrived rattling with broken glass so had to refuse the parcel and there was another item in the parcel which was to be a Christmas present so I have to go shopping for something to replace that as well.
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
 Verified review
Dec 19, 2022
No package received. Apparently some of the order was sent but no proof of this nor refund for missing item. Have tried emailing but keep getting back a generic email Would really like a full refund as very disappointing service
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please reach out to our customer service by phone to receive immediate assistance.
 Verified review
Dec 19, 2022
Great difficulty in trying to find out the status of an order. Only automated replies. I have not received my order or part of it and I have yet to be contacted via any form.
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service by phone to receive immediate assistance.
 Verified review
Dec 10, 2022
Did not receive invoice and the document sent by cooking life does not have my vat id like provided.
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 Verified review
Dec 30, 2022
terrible customer support, packaging, and does not respect its shipping and delivery quotes
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 Verified review
Dec 15, 2022
I do not have parcel you must contact carrier
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
 Verified review
Dec 30, 2022
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 Verified review
Dec 20, 2022
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 Verified review
Dec 18, 2022
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 Verified review
Dec 5, 2022
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 Verified review
Dec 2, 2022
Great
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 Verified review
Nov 13, 2022
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 Verified review
Nov 21, 2022
Looks like a scam. They charged me for the order 4 Nov, sent me a reserved tracking number with the message "your order was shipped" 5 Nov and that's it. The tracking number shows that no parcel was received by the delivery company. I contacted the support 4 times but they are very unresponsive. I requested the refund and only once they replied to me and refused to give the refund - "please wait, your order is with the delivery company". I'm not happy about the service. Today is 21th Nov and no updates on my order. I don't need this order anymore and wish to get the refund. Don't recommend this shop.
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Answer by Cookinglife
Dec 2, 2022
We are very sorry to hear about your experience and that the delivery of your order was delayed. We hope that the situation has been resolved and that you have received an update from either our logistics partner or our customer service team. Again, sincere apologies for the inconvenience this has caused.
 Verified review
Nov 25, 2022
cooking life have the right price and are extremely efficient, I only have one complaint, they do not have the faintest idea of how to pack glasses. In three out of four orders, there were breakages and no indication on the parcels that the contents were glass or fragile.
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear that your order did not make it to its destination intact.
 Verified review
Nov 9, 2022
Ordered set of glasses which stated in stock paid in good faith only to receive an email cancelling order due to missing postage time and refunded myself, if they don’t want to sell to the UK why advertise it thought they was very unprofessional
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Answer by Cookinglife
Nov 11, 2022
Very sorry to hear that your order was cancelled. We certainly do deliver to the UK, so perhaps the item itself had run out of stock. Sincere apologies for the trouble.
 Verified review
Nov 30, 2022
The revolving mechanism on the Lazy Susan is faulty but having read the reviews and difficulties previous customers have had in returning their purchases I have decided to endeavour to have it repaired locally.
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear that your item is not in perfect condition. Thank you for leaving feedback and we hope that your Lazy Susan will be as it should be after repairs.
 Verified review
Dec 4, 2022
I bought two sets of delph a week ago they have not been delivered not coming up on the tracking app.. contacted customer service they said they would refer it on but could be another number of days
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that your package is delayed. We hope that you will receive an update from our partner as soon as possible.
 Verified review
Nov 18, 2022
Again attempted to order glassware from them which they’re advertising online and again not in stock took money as well still awaiting these glasses from another supplier
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Answer by Cookinglife
Nov 21, 2022
Very sorry to hear about your experience. Sometimes, out-of-stock products can take longer to arrive. We apologize if there was a miscommunication regarding the availability of the glassware you purchased.
 Verified review
Dec 3, 2022
Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that. If you have not received an update on the delivery of your package from our logistics partner yet, please do not hesitate to contact us for more information.
 Verified review
Dec 4, 2022
Sorry for the negative feedback. I have not received my parcel so really can't comment.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received your parcel yet. If you have still not received an update on the delivery of your package from our logistics partner, please do not hesitate to contact us for more information.