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cookinglife.eu
Reviews:

600 reviews in the last 12 months3,366 total reviews  

4.19
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: May 25, 2020
The Trustmark indicates trustworthy online retailers.
cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

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Top positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
CO
CATHARINE O.
KINGS LYNN

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Oct 12, 2023
 Verified review
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Answer by cookinglife.eu
Oct 13, 2023
Beste klant, Bedankt voor de positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife
Sep 9, 2023
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart.We wensen je veel plezier met de bestelling 🙂  Met vriendelijke groet, Team Cookinglife
Aug 30, 2023
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Answer by cookinglife.eu
Aug 30, 2023
Beste natachagovan@gmail.com, Bedankt voor je mooie review! We wensen je veel plezier met je bestelling! Wil je de review die je met ons gedeeld hebt ook op Google achterlaten? Dit zouden wij enorm waarderen! Werkt de bovenstaande link niet? klik dan hier: https://g.page/r/CQ-A4O0LoEnpEB0/review Met vriendelijke groet, Team Cookinglife
Aug 29, 2023
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Answer by cookinglife.eu
Sep 4, 2023
Good evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team CookinglifeGood evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team Cookinglife
Jul 28, 2023
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Answer by cookinglife.eu
Aug 1, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 23, 2023
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Answer by cookinglife.eu
Jul 25, 2023
Beste klant, Bedankt voor de positieve review. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife
Jul 13, 2023
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May 22, 2023
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May 29, 2023
 Verified review

No order received and no after-sales service available

My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Jun 27, 2023
 Verified review
Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! We have sent you an e-mail to come to a solution. Once again we apologise for the inconvenience and wish you much pleasure with your purchase! Kind regards, Team Cookinglife
Aug 7, 2023
 Verified review

Absolutely terrible service, devastated

We made a large purchase of items, they were shipped via DHL. NO label saying they were fragile on the box. The items were wrapped in bubble wrap but not taped on the ends so the items rolled out. The box appeared to upside down. Most of the items were completely smashed on arrival. The process to report it needed a number from the picking slip that does not exist. No shipment from them has ever h
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We apologise for the poor communication. We are still doing our best to clear the backlog created by the transition of systems. However, this is causing us to be unable to respond within the desired timeframe. We are working hard as a team to clear the backlog so that we can get back to serving customers as soon as possible. We are very sorry to hear that your order was delivered damaged for the most part. Our apologies for this! I have sent you an email to reach a solution with you. We look forward to hearing from you! Kind regards, Team Cookinglife
Jun 7, 2023
 Verified review
Failed to deliver my order and have not responded to all communications via email, telephone calls and WhatsUp. Absolutely horrible experience and non existent terrible customer service!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. Sorry to hear that you are not satisfied with our service. We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. As a result, we were also unable to respond within the required time. Our apologies for this! Unfortunately, with the information, given here, we cannot find an order in the system. If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us. We are working hard to clear the backlog so that we can offer you a better service in the future! Apologies again for the inconvenience. Kind regards, Team Cookinglife
May 31, 2023
 Verified review
Since 12 may when I order and still waiting for the parcel, sent a few mails and whatsapp and did not get any reply
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Dec 11, 2023
 Verified review
1. make sure the posted customer service telephone number works. 2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.
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Answer by cookinglife.eu
Dec 15, 2023
Dear Rick, We"re really sorry to hear about your experiences. We assure you, we"re here to resolve your issues. Concerning the phone number, we are available at +31 (0)88 145 14 99. If you had trouble with this number, could you please let us know so we can look into it? Regarding your emails, we"re on it. We"ve recently switched to a new customer service system to make sure all customer emails are addressed in a timely and efficient manner. However, we"re currently dealing with a backlog, but we"re working hard to respond to all queries as quickly as possible. We understand the importance of keeping you updated, and we"re truly sorry if there has been a delay in our response. We aim to keep our customers informed at all times, and we"ll strive to improve on this. If you have any specific concerns or queries about your order, do let us know. We"re here to help. Kind regards, Team Cookinglife
Jul 9, 2023
 Verified review
This is the worst service I have ever experienced shopping in the internet. Made an order on the 20th of May and I am still waiting for a delivery or refund. The customer service is a joke and the supposed “Trusted shops” guarantee is another, with their non ending "We are currently checking your case.” Total waist of time and money
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Jul 2, 2023
 Verified review

Deliver very slow

Deliver from this firm has been very slow. Item ordered 7 days ago has only reached southern England and will probably take another two days to reach Scotland. The web address makes you think this is a UK business but they are Dutch and the warehouse is in Holland so anything comming to the UK hs to go through customs, Never again
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that we did not deliver your order on time. Our apologies for this! We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. As a result, we were also unable to respond within the required time. I see in the system that your order has now been delivered. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Dec 9, 2023
 Verified review

Incompetent

Confirmed postal address with me as the website cut off part of adress, then sent it to incomplete address anyway. Parcel has still not arrived, tracking shows it is sitting at the dispatch and they have been ignoring my emails for 2 weeks. No trust left for this company.
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Answer by cookinglife.eu
Dec 13, 2023
Dear Christian Krikness, Thank you for your review. Annoyed to hear that you haven"t received your order yet and that the address didn"t come through properly. We understand that this is annoying. We have just informed you via email regarding your order and its shipment. Our sincere apologies for the inconvenience! Kind regards, Team Cookinglife
Jun 19, 2023
 Verified review

If this is a scam site it makes sense, if this is a real business its the worst business in history.

No communication, no delivery, nothing, i am waiting on my order way past the due date, i have tried every method of communication and if i didn't know any better I'd be sure this is a total scam.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you are not satisfied with our service. Our apologies for this. We have sent you an email to come to a solution with you! Kind regards, Team Cookinglife
Jun 23, 2023
 Verified review
What you state on website does not match with reality eg delayed items, no customer service response etc. I still do not know anything about my order as you do not reply
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this. I have sent you an email to come to a solution with you! Kind regards, Team Cookinglife
Jun 30, 2023
 Verified review

Ordered 23 June Nothing seen since

Ordered 23 June, delivery forecast 2-4 days. Money taken day of order. No delivery details sent, item has not yet arrived. Not recommended
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way. Enjoy your purchase! Kind regards, Team Cookinglife