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CookinglifeReviews

: 2,359Good

4.33

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: May 25, 2020
updated on: Sep 24, 2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: May 25, 2020
updated on: Sep 24, 2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,349 verified reviews in the last 12 months

2,359 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 7, 2022
Ordering item was easy, the price was excellent, the packaging was excellent especially as the item was going overseas, the only downside was waiting for the delivery as it took 8 days but then I must take into account the effects caused by the covid restrictions and the Christmas holiday period. All in all I am very pleased with the service, Thank You CookingLife
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the most relevant critical review


Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife

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Nov 30, 2021
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Nov 30, 2021
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Nov 29, 2021
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Nov 26, 2021
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Nov 25, 2021
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Nov 21, 2021
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Nov 16, 2021
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Nov 16, 2021
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Oct 31, 2021
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Oct 24, 2021
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Oct 18, 2021
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Oct 15, 2021
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Oct 7, 2021
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Oct 1, 2021
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Sep 26, 2021
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Jan 9, 2022
Ordered on November 2021. Never received the order. Customer service almost impossible to reach, only providing standard Whatsapp replies without any follow-up. Also Trusted Shops didn't work, as I filed (in time), but they replied that they can't act because Cookinglife is 'working on it'...and now the protection has expired. It certainly feels like a Catch-22 scam.
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Answer by Cookinglife
Jan 10, 2022
Our apologies for the delay in a response! Please reach out to our customer service team at info@cookinglife.eu - we are happy to help!
 Verified review
Mar 29, 2022
They don’t have the product I bought. They contact me saying that maybe they will have it in few weeks but time pass and I didn’t hear from them. I had to contact them again, they definitely don’t have my product choice and suggested to change for an other model. I’m really disappointed with the company and they communication, they sell a product they don’t have and let me waiting for nearly a month and now the first option they offer is not a refund. I want my money back and I will never buy in this shop again.
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Answer by Cookinglife
Apr 4, 2022
How unfortunate to hear that the product you would like to order is not in stock. Please reach out to our customer service team at info@cookinglife.eu to be helped as soon as possible.
 Verified review
Mar 14, 2022
One of the worst customer experiences I've had purchasing in Europe. I ordered an item that became very delayed. Writing to customer support, I got a late response, telling me that it was lost in the post and there was nothing to do. I had to wait 45 days in order to get my money back, and even then I had to insist for this to occur. I got finally my refund after more than 50 something days post-purchase
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 Verified review
Dec 15, 2021
Ich warte seit dem 8.12 auf eine Bestellbestätigung per Email. Zuerst war es mir nicht möglich die Transaktion überhaupt abzuschließen, nach langen hin und her wurde das Problem auf der Homepage geklärt. Nun hab ich endlich bestellt, teilweise war die Ware zwischenzeitlich nicht mehr lieferbar, allerdings keine Bestätigung erhalten, die Gutscheine sind eingelöst und die Bestellung nicht auffindbar. Ein Kunden Konto gibt es nicht, warum auch, sowas ist völlig überbewertet, wenn man ein fachlich kompetentes Serviceteam im Haus hat….dann könnte ich nämlich selbst nachschauen und müsste mich nicht auf den Service verlassen, den hier ist man dann scheinbar verlassen und fühlt sich auch noch richtig dämlich. Am Freitag 10.12 haben sie dann meine Bestellung angeblich doch gefunden und mir zugesichert das ich die gewünschte Bestätigung via email bekomme. Tja heute ist Montag bekommen hab ich nichts, sie meinte so eine email dauert…ein Bild vom Mars zur Erde schicken dauert 11 min und 22 sec, Ihr schafft es in fünf Tagen keine Bestellbestätigung von Aachen nach Oberösterreich zu schicken. Ich bestelle sehr viel online, diese Erfahrung ist jedoch einzigartig und wird es auch sicherlich bleiben. Ich hoffe ich bekomme meine bezahlte Ware, idealerweise auch noch heil geliefert….sonst werden wir hier weitere Schritte einleiten! Jetzt haben sie mir eine email geschickt, die Ware wurde versendet. Allerdings mit Ware die ich nicht bestellt hab und 18 € weniger als mein bezahlter Bestellwert. Unfassbar das man so unglaublich Unfähigkeit und inkompetent ist. Bin gespannt wie es weitergeht, wenn das nichts wird werde ich Anzeige wegen Betrug stellen
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 Verified review
Dec 21, 2021
The package with the SMEG toaster I bought in 5 November never reached my address in Paris or the relay mentioned in the delivery tracker. I was at the relay location you indicated in the tracker and they informed me that they do not work with Colis Prive so it would be impossible to receive there a delivery sent by Colis Prive. In 6th December i informed you i didnt want to wait more time and asked for a refund. Since then i sent several emails to know when i will receive my money back and the answers are not enough clear. Something related with the fact that you cannot returm money until you do not receive the product back in your warehouses. I cannot accept this procedure because as a client, i dont have any control or responsability on the delivery process.I just know that i paid for a procuct that was supposed to be at my adress 7 days later and now after 51 days later i didnt receive the product, i didnt have my money back and i dont know when i will receive it. This is inadmissible !!!!!
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