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CookinglifeReviews

: 2,706Good

4.29

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with Buyer Protection

certified since: May 25, 2020
updated on: Mar 28, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: May 25, 2020
updated on: Mar 28, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

594 verified reviews in the last 12 months

2,706 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review


Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife

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 Verified review
Mar 7, 2023
I have emailed 20+ times, no response on their Whatsapp number or their telephone number. I have reported you to my credit card company and hope to get a refund. You are criminal - I have been waiting for a response since JANUARY! One of the items I received was broken. Don't you dare ask me to call you, I have tried. Email me back ASAP or I will file legal papers to you.
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 Verified review
Mar 12, 2023
Faulty kettle, all enamel peeling off, sent photos 3 days ago and have heard nothing. I have reported to paypal. Received kettle Judy over 1 week ago .
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Answer by Cookinglife
22 hours ago
Very sorry to hear it! If you have not heard back from us yet, be sure to give us a quick call to resolve this matter as soon as possible.
 Verified review
3 days ago
I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund. Kindest regards Bernie
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Answer by Cookinglife
21 hours ago
Sorry to hear that you were disappointed by the product. On the product page, we provide measurements of all products in cm. Sometimes, the size in inches is also available.
 Verified review
2 days ago
They aren't answering on questions about my order (I wrote to them on Whatsapp). My order still hasn't been sent, and it has been more than 2 weeks (delivery time was 4-6 days). I'm very disapointed, cause I was counting on that order.
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Answer by Cookinglife
21 hours ago
Very sorry to hear it! Sometimes, the products are not directly available from us but have to be shipped from the manufacturer instead, and this can take longer. This is usually disclosed on the product page, however. Please do not hesitate to reach us by phone during working hours to resolve this matter!
 Verified review
4 days ago
Kettle supplied to UK with a continental plug, purchased from a UK website
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Answer by Cookinglife
21 hours ago
Sorry to hear that you were disappointed with the kettle. For any product that requires a plug, we disclose that the European plug does not fit into the UK 3-pin socket and that an adapter is needed for our UK customers. We are based in the Netherlands, thus our products are not designed for our UK customers.
 Verified review
4 days ago
Communication with customers
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Answer by Cookinglife
21 hours ago
Thank you for leaving feedback.
 Verified review
Mar 10, 2023
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 Verified review
Mar 7, 2023
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 Verified review
Mar 5, 2023
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 Verified review
Jan 30, 2023
Order placed and waiting for a week and still don’t know when the goods will be delivered. Tried to contact their CS thru whatapps/email but unfortunately got no reply. I was so worried where is my item and could I get my money back?!
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
 Verified review
Feb 6, 2023
I still have not received my item and no notification that it has been shipped. I also sent an email to their customer service regarding this and have not had a response from it. I bought this grill pan as part of a gift and need it for next week.
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
 Verified review
Feb 9, 2023
I ordered a week ago and have not received . Plus no updates on my order . It’s a birthday present for tomorrow. Normally am very gphappy with service
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Answer by Cookinglife
Feb 20, 2023
Very sorry to hear it! If you have not received an update by now, please reach out to our customer service to help resolve the matter.
 Verified review
Feb 7, 2023
I havent received my tin yet . I email u my address as you have united kingdom instead of Ireland , you didnt respond.
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
 Verified review
Jan 29, 2023
I would like my parcel delivered before i give my real stars please be free to ask again when i get my order
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 Verified review
Feb 7, 2023
 
Order nor received….allegedly part missing
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. Please do not hesitate to reach out to us to solve the matter quickly. All our contact information is available on our website.
 Verified review
Feb 6, 2023
one plate of Porcelain dining set arrived broken
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear it! Please contact us to resolve the matter as soon as possible. All our contact information is available on our website.
 Verified review
Feb 19, 2023
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 Verified review
Feb 8, 2023
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 Verified review
Dec 29, 2022
Very poor packaging, very poor delivery arrangement and terrible customer service. They didn't wrap the plates and glasses properly. When I received the parcels, many of them are broken. They put my delivery address without door number to DHL, after that, they think it is my problem with DHL. I tried to reach them to tell them my door number, but there is no way to contact them in time. I called them back, no one answered. I emailed them, the auto system saying they will reply in FIVE working days. But I actually never got any reply. I finally reached them via WhatsApp, but they just keep saying sorry and tell me it is the problem between me and DHL. Because of the redelivery, I received my parcels late, I couldn't open my parcels right away. I received my parcels on 4th December from my neighbour, I opened them on 27th December and found most of them are broken, I sent them photos via WhatsApp right away on 27th. They didn't reply to me on 28th. They replied to me on 29th December and told me that I am too late. I should report goods damaged to them within 24 hours. Later they said I should report within 72 hours. Then they said... 14 days... This company is doing business in their own kingdom? Where is EU regulation and customer protection? I know I open the parcels late, but I didn't expect a company sells plates and glasses would wrap those fragile products in such an inappropriate way! They send out my order by filling in a door number they picked and asked me to collect my parcels from the neighbour. The problem is they put in No.4 but I live in No. 312! They don't care and they asked me to rearrange delivery with DHL. They shouldn't do delivery so cavalierly. They shouldn't wrap products so cavalierly. If you are selling ceramic plates and glasses, do it properly and carefully! Otherwise you are just making more rubbish to this planet! I will never buy anything from them.
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Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear that you had a negative experience with your order. We do our utmost to ensure that our products arrive intact and on time, so it is unfortunate to hear that your package had difficulties arriving and that the products were not intact upon arrival. Thank you for taking the time to leave your feedback.
 Verified review
Dec 30, 2022
After spending hundreds of dollars with this shop, my package arrived late, ripped open, with missing and damaged items. I immediately contacted them and sent numerous photos to of the damage and the courriers statement that the package was damaged in transit. All I get is a run around from customer support, automated spam responses, and a refusal to make the situation right. I'll be contesting it with my credit card company and hope they enjoy the chargeback for all these little games.
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Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear about your negative experience.