CookinglifeReviews

I have emailed 20+ times, no response on their Whatsapp number or their telephone number. I have reported you to my credit card company and hope to get a refund. You are criminal - I have been waiting for a response since JANUARY! One of the items I received was broken. Don't you dare ask me to call you, I have tried. Email me back ASAP or I will file legal papers to you.

Faulty kettle, all enamel peeling off, sent photos 3 days ago and have heard nothing. I have reported to paypal. Received kettle Judy over 1 week ago .

I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund. Kindest regards Bernie

They aren't answering on questions about my order (I wrote to them on Whatsapp). My order still hasn't been sent, and it has been more than 2 weeks (delivery time was 4-6 days). I'm very disapointed, cause I was counting on that order.

Kettle supplied to UK with a continental plug, purchased from a UK website

Communication with customers

Order placed and waiting for a week and still don’t know when the goods will be delivered. Tried to contact their CS thru whatapps/email but unfortunately got no reply. I was so worried where is my item and could I get my money back?!

I still have not received my item and no notification that it has been shipped. I also sent an email to their customer service regarding this and have not had a response from it. I bought this grill pan as part of a gift and need it for next week.

I ordered a week ago and have not received . Plus no updates on my order . It’s a birthday present for tomorrow. Normally am very gphappy with service

I havent received my tin yet . I email u my address as you have united kingdom instead of Ireland , you didnt respond.

I would like my parcel delivered before i give my real stars please be free to ask again when i get my order

Order nor received….allegedly part missing

one plate of Porcelain dining set arrived broken

Very poor packaging, very poor delivery arrangement and terrible customer service. They didn't wrap the plates and glasses properly. When I received the parcels, many of them are broken. They put my delivery address without door number to DHL, after that, they think it is my problem with DHL. I tried to reach them to tell them my door number, but there is no way to contact them in time. I called them back, no one answered. I emailed them, the auto system saying they will reply in FIVE working days. But I actually never got any reply. I finally reached them via WhatsApp, but they just keep saying sorry and tell me it is the problem between me and DHL. Because of the redelivery, I received my parcels late, I couldn't open my parcels right away. I received my parcels on 4th December from my neighbour, I opened them on 27th December and found most of them are broken, I sent them photos via WhatsApp right away on 27th. They didn't reply to me on 28th. They replied to me on 29th December and told me that I am too late. I should report goods damaged to them within 24 hours. Later they said I should report within 72 hours. Then they said... 14 days... This company is doing business in their own kingdom? Where is EU regulation and customer protection? I know I open the parcels late, but I didn't expect a company sells plates and glasses would wrap those fragile products in such an inappropriate way! They send out my order by filling in a door number they picked and asked me to collect my parcels from the neighbour. The problem is they put in No.4 but I live in No. 312! They don't care and they asked me to rearrange delivery with DHL. They shouldn't do delivery so cavalierly. They shouldn't wrap products so cavalierly. If you are selling ceramic plates and glasses, do it properly and carefully! Otherwise you are just making more rubbish to this planet! I will never buy anything from them.

After spending hundreds of dollars with this shop, my package arrived late, ripped open, with missing and damaged items. I immediately contacted them and sent numerous photos to of the damage and the courriers statement that the package was damaged in transit. All I get is a run around from customer support, automated spam responses, and a refusal to make the situation right. I'll be contesting it with my credit card company and hope they enjoy the chargeback for all these little games.