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cookinglife.eu
Reviews:

622 reviews in the last 12 months3,393 total reviews  

4.22
Good

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Certified since: May 25, 2020
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cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
CO
CATHARINE O.
KINGS LYNN

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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May 5, 2024
 Verified review
One of the grows.were broken so does not slot in place. It was not easy to track where.the item was and had to change plans thinking it was in it's way that day but it never came until 2 days after I thought it would. Besides that I am VERY happy that I can beaten my home space using this product thanks
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Answer by cookinglife.eu
May 6, 2024
Dear Dee Brown, Thank you for your message and feedback. We are very sorry to hear that one of the growths was broken and not in place. We would like to ask you to submit your return request via this link https://cookinglife.returnless.com/. Could you include photos or videos with it? Then we can better assess the damage. Regarding the shipment, we understand that it is annoying that the delivery took longer than expected. We will do our best to improve this in the future. However, we are happy to hear that you are generally happy with the product and that it helps you improve your home space! Kind regards, Team Cookinglife
22 hours ago
 Verified review
The Quality of The product is perfect; The way it was packed was too much!!
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Answer by cookinglife.eu
6 hours ago
Beste Jaap, Bedankt voor je review en je positieve feedback over de kwaliteit van ons product! We waarderen ook je opmerking over de verpakking. We zullen dit zeker in overweging nemen om een betere balans te vinden. We hopen je snel weer te mogen bedienen!
May 10, 2024
 Verified review
Fast delivery, item as described. If possible please minimise packaging.
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Answer by cookinglife.eu
May 10, 2024
Dear Aga, Thank you for your lovely review and valuable feedback! We are glad you are happy with the fast delivery and the product. Regarding the packaging, we understand your point. We always try to strike a balance between protecting the products during shipping and minimising the use of packaging material for environmental reasons. Your feedback is important to us and helps us improve this balance. Thanks again and we hope to see you at Cookinglife again soon!
4 days ago
 Verified review
Very happy with cooking life
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Answer by cookinglife.eu
3 days ago
Dear John, Thank you for the fantastic 5-star review! We"re glad you"re happy with Cookinglife. If you have any further questions or need help, please don"t hesitate to contact us. Kind regards, Team Cookinglife
3 days ago
 Verified review
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3 days ago
Beste René, Bedankt voor je beoordeling van vier sterren! Mocht je nog vragen of opmerkingen hebben, dan horen we het graag. Veel plezier van je bestelling! Met vriendelijke groet, Team Cookinglife
9 days ago
 Verified review
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Answer by cookinglife.eu
8 days ago
Dear Richard, Thank you for the four stars, we really appreciate it!  If you have any feedback or comments on how we can improve our service, we would love to hear from you. We always strive for the best quality and customer satisfaction. Kind regards, Team Cookinglife
13 days ago
 Verified review
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Answer by cookinglife.eu
12 days ago
Dear Phillis, Thank you very much for your 4-star review! We are extremely happy that you are satisfied with your experience with us. If you have any questions in the future or if there is anything we can help you with, please don't hesitate to contact us. Kind regards, Team Cookinglife
May 11, 2024
 Verified review
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Answer by cookinglife.eu
12 days ago
Dear Ken, Thank you for your 4-star review! We really appreciate your feedback. If you have any questions or comments, please feel free to let us know. We are happy to help! Kind regards, Team Cookinglife
May 7, 2024
 Verified review
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Answer by cookinglife.eu
May 7, 2024
Dear Michael, Thank you for your 4-star rating!  If you have any comments or suggestions to improve our service, we would of course love to hear them. Enjoy your purchase! Kind regards, Team Cookinglife
May 6, 2024
 Verified review
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Answer by cookinglife.eu
May 7, 2024
Dear Pat, Thank you for your feedback! We're glad you're happy with your purchases. If you have any further questions or need anything, please feel free to let us know. We will be happy to help you! Enjoy your purchase! Kind regards, Team Cookinglife
May 5, 2024
 Verified review
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Answer by cookinglife.eu
May 6, 2024
Dear Andrea Toselli, Thank you for your review! It"s nice to hear that you are satisfied with our service.  If there is anything else we can help you with, please let us know! Kind regards, Team Cookinglife
Apr 9, 2024
 Verified review

Some communication problems.

I have used CookingLife on a number of occasions. While processing my order I clicked autofill for my credit card details and address as usual. For some reason there an error that I did not spot until I reached checkout. Only part of my address appeared and country was UK, whereas I live in the Reublic of Ireland. When I informed customer care there was no acknowledgement and once again my full address was not listed; plus the address was presented in a different format. I was concerned that my package might not be delivered.
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Answer by cookinglife.eu
Apr 9, 2024
Dear Ray Martin, Thank you for your message and apologies for the confusion. At Cookinglife we strive to make your ordering process as smooth as possible. We"re sorry you"ve encountered problems entering your address details. This is certainly not the experience we want to offer our customers. I would also like to give you some clarification as to why my colleague said this, we cannot change an address once the package has been sent and this was the case with you. However, I also see that your package has been received in good order, so please enjoy your order Kind regards, Team Cookinglife.
Apr 8, 2024
 Verified review

Super service!!!

My parcel arrived on time,well packaged & no breakages. My only problem was that the address was incomplete on the invoice.I did email "cookinglife" to ask them to amend the address prior to shipping but they did not reply. Still.....very happy with the service provided by this company.
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Answer by cookinglife.eu
Apr 8, 2024
Dear Margaret, Thank you very much for your feedback and your rating of 4 stars! We apologise for the incomplete address on the invoice. We have received your e-mail and changed the correct address on the invoice and sent it to you. We appreciate your understanding and are glad you are generally satisfied with our service. If you have any further questions, please feel free to contact us. Thank you very much! Kind regards, Team Cookinglife.
Apr 13, 2024
 Verified review
As expected
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Answer by cookinglife.eu
Apr 15, 2024
Dear Aiman Elhilali, Thank you for your review! We are glad that the product met your expectations. If you have any further questions or need any assistance, don"t hesitate to reach out. Kind regards, Team Cookinglife.
Apr 15, 2024
 Verified review
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Apr 15, 2024
Dear Tomas Tauragis, Thank you for your lovely review! and we wish you lots of fun with your cutlery set Should you have any questions or comments in the future, we would of course be happy to hear from you. Kind regards, Team Cookinglife.
Mar 3, 2024
 Verified review
Got exactly what I want at a reasonable price
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Answer by cookinglife.eu
Mar 4, 2024
Dear Aglaia, Thank you for your lovely review!  We are glad you found exactly what you were looking for and at a reasonable price.  We hope you enjoy your purchase. Kind regards, Team Cookinglife!
Mar 23, 2024
 Verified review
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Answer by cookinglife.eu
Mar 24, 2024
Beste Elisabeth, Bedankt voor je mooie review! We zijn ontzettend blij dat je tevreden bent met onze service. Mocht je in de toekomst nog vragen of opmerkingen hebben, dan horen we dat graag.
Mar 20, 2024
 Verified review
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Answer by cookinglife.eu
Mar 20, 2024
Dear Nicholas, Thank you for your lovely review! We hope you are happy with your Frying Pan Set and that you enjoy using it. If you have any questions or comments in the future, please do not hesitate to contact us. Kind regards, Team Cookinglife.
Feb 26, 2024
 Verified review
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Answer by cookinglife.eu
Feb 26, 2024
Dear Csilla, Thank you for leaving a review! We see you didn"t leave a comment. If you have any feedback for us or if there is anything we can help you with, we would love to hear from you! Kind regards, Team Cookinglife
Feb 22, 2024
 Verified review
Ordered a 28cm carbon steel pan, it was bigger than the actual size. However I didn't want the hassle of exchanging it and started to use it. Very happy with the quality. Non stick!!!!
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Answer by cookinglife.eu
Feb 22, 2024
Dear Sue, Thank you for your lovely review! Great to hear that you are happy with the quality, despite the pan being bigger than expected. Enjoy your pan and may many delicious dishes be prepared in it! Kind regards, Team Cookinglife