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certified since: May 25, 2020
updated on: Sep 23, 2023
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Reviews for cookinglife.eu
Top positive review
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Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
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May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
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3 days ago
Verified review
Good item well described, well priced.well packaged and Delivered. Could have communicated that item had been delayed instead I had to ask. When I did ask I got a bit response which had no bearing on the query.
Answer by cookinglife.eu
2 days ago
Dear Barbara, Thank you for your review. We apologize for the poor communication. We do our best to respond on all platforms as soon as possible, however, due to busyness, we are not always able to provide our customers with a response within the desired timeframe. We work hard as a team to respond to customers as quickly as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
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Sep 9, 2023
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Answer by cookinglife.eu
13 days ago
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart.We wensen je veel plezier met de bestelling 🙂 Met vriendelijke groet, Team Cookinglife
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Aug 30, 2023
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Answer by cookinglife.eu
Aug 30, 2023
Beste natachagovan@gmail.com, Bedankt voor je mooie review! We wensen je veel plezier met je bestelling! Wil je de review die je met ons gedeeld hebt ook op Google achterlaten? Dit zouden wij enorm waarderen! Werkt de bovenstaande link niet? klik dan hier: https://g.page/r/CQ-A4O0LoEnpEB0/review Met vriendelijke groet, Team Cookinglife
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Aug 29, 2023
Verified review
Answer by cookinglife.eu
Sep 4, 2023
Good evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team CookinglifeGood evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team Cookinglife
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Aug 22, 2023
Verified review
good prices, wide selection and fast delivery
Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
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Aug 11, 2023
Verified review
They sent it quickly and the goods arrived in good shape. Good communication with updates.
The only thing that is missed clearly that the ordered goods arrived in individual pack per set per person, not as a one set. This should be better communicated. Luckily for myself it's not an issue.
Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
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Aug 6, 2023
Verified review
Reasonably priced & good range. Delivery takes a while though.
Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. Apologies for the delayed delivery time, we are working hard with our team to ship orders as soon as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
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Jul 30, 2023
Verified review
Good this time i had a broken glass in the past which they failed to replace
Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
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Jul 28, 2023
Verified review
All good, was notified of delivery progress.
Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
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Jul 28, 2023
Verified review
Answer by cookinglife.eu
Aug 1, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
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Jul 23, 2023
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Answer by cookinglife.eu
Jul 25, 2023
Beste klant, Bedankt voor de positieve review. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife
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Jul 13, 2023
Verified review
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Jun 19, 2023
Verified review
One of the six glasses I ordered was cracked on arrival, disappointing.
Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We're sorry to hear that you have received your order with damage, we apologize for this!
We pack your package with the greatest care, but unfortunately it is possible that you have received a damaged item.
If you send us an email with photos of the damaged item, we want to come to a solution with you.
When you have sent us a message, we will respond as soon as possible. Due to the backlog due to the transition of systems, this can unfortunately take longer than you are used to from us.
Best regards,
Team Cookinglife
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May 22, 2023
Verified review
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May 18, 2023
Verified review
Everything is fine,just on my dinner set is couple of black spots.
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Apr 28, 2023
Verified review
Broken and replaced
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Mar 12, 2023
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Feb 12, 2023
Verified review
Delivery was quick - thank you, but 2 of the items I ordered were broken. I have sent an e- mail with pictures to your customer service.
Answer by cookinglife.eu
Feb 20, 2023
Sorry to hear that some of your order arrived not intact. Thank you for leaving feedback regardless!
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Feb 5, 2023
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Jan 28, 2023
Verified review
Good but difficult to contact their cs via email
Received a damaged product at first, after emailed to cs several times, after 3 weeks finally received their feedback and they agreed to send me an replacement for free, and I received it after a week, and it was good this time. Thanks for that.
Just the auto-reply email bot made the customer a bit frustrating, but finally I also received the goods I want in good condition.
Answer by cookinglife.eu
Feb 7, 2023
Thank you for the feedback!