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Top positive review
Nov 2, 2023
Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
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Mar 25, 2024
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Great service good products
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Mar 28, 2024
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Feb 8, 2024
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Great service thanks and great prices
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Jan 28, 2024
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Aug 13, 2023
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Easy search, easy to buy, perfect fit
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May 23, 2023
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Really knowledgeable sales staff
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Sep 4, 2023
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Jun 27, 2023
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Jun 14, 2023
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May 17, 2023
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May 11, 2023
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Oct 31, 2023
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Still waiting on the cables ordered over a week ago. Drop UPS as a shipping provider, this is my second time dealing with Igus and second time I have been left waiting with customers shouting. Never again, I'm going to stick with OEM parts.
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Answer by igus.eu
Nov 2, 2023
Dear igus Customer! Your order from 24th of October had been shipped with UPS on 26th of October early morning. According to the UPS Tracking No. it has arrived on 01st of November. We will check with UPS why the shipment took longer than usual. Nonetheless my colleagues will give you a call today to discuss it in detail.
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