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Review summary
Customers consistently appreciate the quick and punctual delivery, as well as the exemplary customer service, with staff described as friendly, helpful, and responsive. The quality of products is highly praised for their sturdiness and reliability, meeting customer expectations. Clear and timely communication is frequently highlighted, and the ordering process is generally described as straightforward, thanks to a user-friendly website. Many customers also value the expert advice and consultative support provided before and after purchase. Products are widely seen as offering excellent value, with competitive pricing and attractive promotions. Most find assembly manageable, supported by clear instructions. A few customers report occasional delivery delays or miscommunications with carriers, particularly involving third-party services. Some also mention complications with international or Swiss orders, including concerns about price surcharges and rare packaging issues. There are occasional requests for more detailed assembly manuals and rare mentions of minor product defects or cosmetic issues.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewstopregal.ie/en/home/
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Very good configurator.
Print the QR code for the assembly instructions directly on the delivery note or package, so you don't have to search for it on the internet.
Slightly better packaging at the corners, I could already spot a few paint damages right after delivery. (No impact on function, just appearance)
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Payment fully refunded!
After a long search by myself and Topregal for the missing article (no result by the way), Topregal decided to refund me the full amount neatly. I want to emphasize that they did everything to help me find the article. Unfortunately without result. Such things happen sometimes, but all's well that ends well, I think.\nMany customer services could take Topregal as an example.
Automatically translated from Dutch
Reply from www.topregal.nl
Dear TOPREGAL customer,\n\nThank you very much for your extensive and positive review.\n\nAlthough we were unable to find the missing article despite intense investigation, we are glad that we have come to a suitable solution together. Customer satisfaction is our priority, and therefore it was important for us to handle this matter correctly and to your satisfaction.\n\nWe also want to assure you that we will internally further discuss this matter with the involved carrier to avoid such situations as much as possible in the future.\n\nThank you for your patience, your understanding, and the trust you have placed in us. Your feedback means a lot to us and is a great motivation for our entire team.\n\nWe wish you all the best and hope to welcome you again as a customer of TOPREGAL in the future.\n\nYour TOPREGAL team
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Super Service
Super service. Fast processing. Great quality. Purchased an elevation. Simply super the system. Created an incredible amount of space with it. System can always be expanded. Simply top.
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Work Basket Experience
Good day
The assembly of the work basket was simple and a pleasant task.
Unfortunately, the device has not been widely used yet, but it will bring us valuable reliefs.
With kind regards Othmar Kaufmann
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the delivery was quick
The delivery was quick, so excellent,
the number of packages was not well specified, since the charger is integrated it should not be indicated on the delivery note as a package,
moreover, the foot brake adjustment is not good, needs to be revised, the rest is fine
Automatically translated from Italian
Reply from topregal.it
Dear TOPREGAL Customer,
Thank you for your positive review.
We are pleased that you have appreciated the speed of delivery. We gladly take note of your observations regarding the indication of packages and the foot brake, which will help us improve our service continuously.
Best regards,
Your TOPREGAL team
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Customer service is very professional. You have staff who speak multiple languages, which is very good for me personally, as otherwise I wouldn't have been able to order from you. The price-quality ratio is very fair and interesting.
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Reply from topregal.fr
Dear TOPREGAL customer,\n\nThank you for your positive review and detailed feedback, which makes us very happy.\nCustomer satisfaction is our priority, and we are delighted to have convinced you with the quality of our service.\n\nWe are also pleased that you are satisfied with our price-quality ratio. We will gladly pass on your compliments to our team.\n\nWe look forward to welcoming you back to TOPREGAL in the future!\n\nSincerely,\nThe TOPREGAL team
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Fast, friendly & competent
I received shelves from my landlord. However, for my purposes, some parts were still missing. I found and ordered something in the shop. Shortly afterwards, TOPREGAL contacted me and we realized that I had forgotten some parts. These were quickly added to my order.
I was even allowed to pick up the items the same day from the warehouse.
Thanks to the TOPREGAL team!!!
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My experience with TOPREGAL was very positive. Especially when there were issues with the prepayment, I received excellent support from the customer service. In the end, everything worked out perfectly. The ordered electric forklift was delivered quickly, easily, and completely. So far, the purchased device is a top price-performance product with good quality. I was also contacted after the purchase and asked about my satisfaction. Overall, I can only recommend TOPREGAL based on my experiences :)
Automatically translated from German
Reply from topregal.com/de
Dear TOPREGAL customer,\n\nThank you very much for your detailed and positive review! We are very pleased that you felt well supported during the difficulties concerning the prepayment. In such situations, personal and reliable support is especially important to us.\n\nGlad to hear that the delivery also went smoothly and that you are satisfied with your electric forklift as well as the price-performance ratio. We are particularly pleased that you perceived our service positively after the purchase, as customer satisfaction is our top priority.\n\nThank you also for your recommendation and enjoy your device!\n\nBest regards\nYour TOPREGAL team
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Top 🔝
The company Topregal lives up to its name in every way. The entire process – from ordering to delivery – was smooth and professional. The quality of the products is excellent and fully meets my expectations.
I am completely satisfied and can recommend Topregal without reservation. It can hardly get any better – everything here is truly top-notch!
Special thanks go to Mrs. Klein. She is remarkable and impresses with her professionalism as well as her friendly and respectful demeanor. Her dedication left a lasting positive impression.
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Topregal - Top service
Order process through the service staff went well. All employees are very friendly and committed.
Self-collection in Filderstadt was not a problem.
The quality of the shelves is excellent.
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Topregal Employees/Solar Carport
The contact with Topregal, whether by phone or email, was always friendly and competent. All questions regarding the solar carport we purchased were answered in detail. Also, the employee responsible for the area was consulted for technical questions.
We can only have words of praise for every employee of the company. The carport with storage is very good for us. As we can charge 3 electric cars on sunny days here. In total, we have nearly 10 kWp with optimal orientation.
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The cart is efficient and that's a surprise
The cart is efficient and that was honestly a pleasant surprise, the price-quality ratio is really positive, the only thing I suggest is providing a detailed manual.
Automatically translated from Italian
Reply from topregal.it
Dear TOPREGAL Customer,\n\nThank you for your positive feedback! We are pleased that you are satisfied with the quality of the cart and the price-performance ratio.\n\nWe regret that the instruction manual was not included in the delivery. We will gladly send it to you if you need it. Alternatively, you can download it at any time directly from our website.\n\nWe appreciate your valuable suggestion.\n\nWe wish you continued enjoyment with your new cart and look forward to receiving your next orders.\n\nBest regards,\nThe TOPREGAL Team
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Shipment had issues with delivery due to the length of components
The shipment was somewhat overwhelmed with the delivery due to the length of the components. Side unloading was not possible. There is nothing to complain about from Topregal.
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When the battery packs in my stacker got tired, I needed a replacement set. Contacted TopRegal and they had the quote out and order placed in no time at all. Great price, fast delivery, functioning power stacker.
Reply from topregal.co.uk
thats great to hear. We are really pleased you had such a good experience. Thanks for taking the time to leave this review
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Perfect service!
The goods from topRegal are top quality!
The ordering process and delivery work excellently.
The outstanding customer service in case of issues, like defective goods or wrong delivery, is noteworthy. Problem immediately resolved and handled to the best satisfaction.
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Everything is great!
We needed an additional shelf for our warehouse, and we came across Topregal. We ordered the shelf, the processing time was very fast, and the shelf was delivered within a few days. The quality is really superb, and the assembly was manageable with two people. I can truly recommend Topregal. Thank you!
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Everything went well. Unfortunately, the shipping company did not contact a day before delivery. But everything else went well and the quality is also great. Best regards
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As always, delivered quickly, very friendly, already everything organized and asked for by phone, simply superb Thanks!!
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Uncomplicated Order
Uncomplicated order, fast delivery.
Criticism: The option was booked to be informed about the delivery date a day in advance for a fee. Then suddenly a call, the freight company is 60 km from my residence in front of my house and wants to deliver. Everything worked, but that was not how it was intended.
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Value for money very good, only the packaging can be improved.
I find the website very user-friendly and clearly structured, and the navigation is also very simple. I am also very satisfied with the quality of the goods. Only the packaging should be improved, because it often arrives completely damaged. So far the goods have not been damaged, but it cannot be ruled out.
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We offer a wide range of heavy-duty shelving, storage platforms, hall offices, and office furniture to suit your business needs. Large shelving selection with various heights, widths, depths and loads...
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