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The bronze piece I purchased differed from what was pictured, a little more than I expected. I purchased from this retailer because their product seemed far more detailed than examples of the exact same product I saw elsewhere online - in fact, I paid quite the premium because I was expecting a higher quality piece based on what is presented. The piece I received is still great and I am generally happy with it. However, I wish it was just as detailed as the piece in the photo listed on the website, considering what I paid compared to competitors. I do realize and took note that there will be slight differences in the final work because of the creation process, however I was still a bit let down even considering that disclaimer.
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Excellent communication. Very good packing of fragile Art Deco statue. A nice reproduction.
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Excellent service and fast delivery
I highly recommend this shop! The customer service is very professional and the communication was great. The shipping was incredibly fast, and the product is exactly as described. I will definitely be back!
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Seller was amazing. The item arrived in a timely fashion and in perfect condition
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Product was exactly as advertised. It was well packaged and arrived in pristine condition. The seller was kind enough to follow up with Fed Ex when the package seemed to get held up in transit.
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Nice Product and very quick delivery.
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Great product, exactly as expected. Shipped well. Shipping was slow but it was international so it is understandable.
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excellent, we are very pleased
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Quick delivery and queries answered immediately
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Great purchase
Everything arrive very quickly, in excellent condition, and as advertised. Also, the customer service was very helpful and responded quickly to my questions.
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Statues arrived broken. It’s been a month of back and forth. Still no replacement or refund.
Reply from bronze-sculpture-art.com
Dear Jessica,
We are genuinely sorry that the statues arrived damaged, and we fully understand your frustration regarding the time this process is taking.
As we explained in our direct email correspondence, we immediately filed a damage claim with FedEx on your behalf. We promptly provided them with all the additional information they requested and are doing everything in our power to speed up this matter.
We also reached out to you on March 9th, proposing alternative solutions.
Please rest assured that we have not ignored your case. We are monitoring it closely and will proceed with a resolution the moment we receive an official decision from FedEx.
Best regards,
Bronze Sculpture Art Team.
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Exactly as described. Beautiful piece of work. Many thanks 🤩
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