Review summary
Customers consistently praise the shop for its very fast and reliable delivery, which often exceeds expectations. The excellent and beautiful quality of the products, highlighted by craftsmanship and attention to detail, is frequently mentioned. Many also appreciate the secure, gift-ready packaging that ensures products arrive safely. The unique, original, and mountain-themed designs are especially popular, making the items attractive as gifts and collectibles. Additionally, the ordering process is quick and straightforward, and most feedback about customer service is strongly positive, with particular appreciation for responsiveness and effective problem resolution. A few customers reported negative experiences with customer service, indicating that there is some room for improvement in this area.
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How Trusted Shops prevents fake reviewsReviewsAlaskan MAKER (EN)
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All is fantastic - quality of the bagpack and the woodholder, packaging and delivery timing - was delivered to Spain in 2-3 days. Thanks a lot!
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A hit
Those glasses are a great concept and very well made. I got them as a present for a person that loves mountains and loves cartography, it was clearly a hit. I expected the glass to be a bit thinner.
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Very efficient order and delivery was fast. Came really well packaged and beautifully presented in a special box.
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Wonderful design but quality potential to improve
Wonderful design and a good, fair support team. However, the quality shows strong potential for improvement, especially considering the price.
Our first order had a superficial glass defect; we received a voucher as compensation. Unfortunately, with the second order, the labeling on the glass already started to peel off while unpacking, which was disappointing.
Reply from Alaskan MAKER (EN)
Hello Julia,
Thank you for taking the time to share such a detailed and balanced review.
We’re a bit surprised by your experience, as issues like the ones you describe remain very rare on our side, and most of our customers highlight the durability and finish of our glasses. That said, we’re truly sorry that your second order didn’t meet your expectations, especially when it comes to the labeling peeling during unpacking, we understand how disappointing that can be.
If you wish to look into this further, please don’t hesitate to reach out to us again via our contact form with a few photos. We’ll be happy to review the situation and see what we can do for you.
Thank you as well for your kind words about the design and our support team, it truly means a lot to us.
Best regards,
The Alaskan MAKER team
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perfect in every way
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Super original product and super fast delivery. Thank you!
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Very elegant glasses
The glasses are very elegant and originals.
The delivery has been quick and correct.
Nice products.
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I’m very satisfied of your quick handling of my order.
It’s a gift from me to my son-in-law for his birthday the 12.2.26 🙏🏻
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Good quality product, dispatched quickly with UPS. Delivery was on time on a day that suited me. Fautless.
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Excellent service, delivered very quickly
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👍⭐️⭐️⭐️⭐️⭐️👍
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Gut und sicher verpackt
Danke,es ist gut angekommen und sieht sehr schön aus.
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Never heard back from customer service. Package never arrived. Sent multiple emails and messaged on facebook - nothing
Reply from Alaskan MAKER (EN)
Hi, thank you for taking the time to share this. We were surprised to read this, as we only received one message from you, yesterday evening, and we replied this morning. We haven't received any other emails or messages from you before that, on any channel. We'd really like to sort this out with you directly: could you check your inbox (including spam) for our reply, or reach back out to us at contact@alaskanmaker.fr so we can follow up on your package right away? We've already contacted Chronopost about your parcel and we're doing everything we can to get you an update as quickly as possible. We take delivery issues seriously and want to make this right.
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