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The Strap Brothers
Reviews:

68 reviews in the last 12 months107 total reviews  

4.75
Excellent

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Most relevant positive review

Feb 18, 2024
 Verified review
I bought the White Strap with Red Accent for a Moonswatch (Mission to Mars) Pro: - quality Strap and comfortable - very quick delivery - the tool is quite useful (good quality) Con: - Red does not match the Mission to Mars-red (but that's still fine IMHO). - It should be mentioned in the instructions that the Moonswatches scratch quite easily when mounting the strap (one should use tapes and/or extra care). Over all pleasant experience, would recommend and/or buy again.

Most relevant negative review

Feb 10, 2024
 Verified review
Delayed delivery for over 5 weeks. Tracking then claimed it was delivered, yet has not. Tracking now states returned to shipper. No information provided at all from any party.
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Reviews for The Strap Brothers

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Nov 1, 2023
 Verified review
A smooth easy service and the strap is very good quality. It was purchased for my Moonswatch ‘Pluto’. Although the strap colour does not exactly match the colours on the subdials of the Pluto dial, the strap colour compliments it and if anything, makes it look even better, just slightly darker and gives me more contrast. Overall a great service and if the opportunity arose where I needed a rubber strap, I will look to the strap brothers again
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Answer by The Strap Brothers
Nov 1, 2023
HI! Thank you for sharing your experience with us. We're thrilled to hear that you had a smooth and easy shopping experience and that you're satisfied with the quality of our strap. Should you ever require another strap or have any questions or requests, please don't hesitate to reach out. We'll be here to assist you. With kind regards, Team The Strap Brothers
Jan 19, 2024
 Verified review
Efficient Customer Service and Best Quality Straps! I ordered the white and grey straps for my Moonswatches and the quality was really good. It came with the tools and they were easy to install. Bianca was also very prompt and efficient in replying to my delivery and package queries. When she learned that my country was not on the list of delivery destinations, they added it. Best customer service.
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Answer by The Strap Brothers
Jan 24, 2024
Thank you so much for your kind words! We're thrilled to hear that you are satisfied with our customer service and the quality of our straps for your MoonSwatches. It's great to know that the installation process was smooth with the provided tools. If you ever have more questions or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you again in the future. Thank you for choosing us! With kind regards, Team The Strap Brothers
Jan 6, 2024
 Verified review
Arrived quickly and suits the moon swatch nicely (grey strap). Easy enough to fit with supplied tool though did manage to stab my finger with it… mainly through stupidity rather than any flaws in the tool!! Clasp is slightly proud and does catch a little on pockets for example. But that may settle with wearing. I’m fairly large of wrist and on hole 3. 2 is too loose and 4 cuts off the blood supply.
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Answer by The Strap Brothers
Jan 8, 2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that the grey strap suits your MoonSwatch nicely and that it arrived promptly. Oops, sorry to hear about the finger-stabbing incident — it happens to the best of us, and we're relieved it was more of a "whoops" moment than a flaw in the tool. Noted on the clasp being a bit proud; we appreciate you bringing it to our attention. Sometimes these things settle with a bit of wear, as you mentioned. We're glad to hear the sizing is working out, though! Finding that perfect fit can be a bit tricky, but we're here to make it as comfortable as possible for you. Enjoy your MoonSwatch look, and if you ever need assistance or have more stories to share, feel free to reach out. With kind regards, The Strap Brothers
Oct 31, 2023
 Verified review

The Strap Brothers Are Excellent!

The Strap Brothers supplied two straps to my exact requirements, even though I needed a non-standard extent of supply. Their "just enough" packaging was also what I liked, because it complied with the first principle of resource management - REDUCE. I would definitely purchase from The Strap Brothers again. Only regret is they are not A UK company - but they DO AN EXCELLENT JOB! Thank You!
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Answer by The Strap Brothers
Nov 1, 2023
Hi Rob, Thank you so much for your fantastic review. We greatly appreciate it. It's wonderful to hear that you are so happy with the packaging and the straps. We hope you enjoy the straps for a very long time! Thank you for your support, and we're thrilled to have you as a satisfied customer. With kind regards, Team The Strap Brothers
Jan 11, 2024
 Verified review

A brilliant product and personal touch

Great care and communication about delivery with the purchase. A hand written note inside to say we hope you enjoy your new strap was is a nice personal touch, something sadly now uncommon. They clearly care about customers and building a brand. I’ll buy again because of it.
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Answer by The Strap Brothers
Jan 15, 2024
Hi! Thank you so much for taking the time to share your experience! We're thrilled to hear that you appreciated the care and communication we put into your delivery. Your words about our commitment to customers and brand-building mean a lot to us. We look forward to serving you again in the future! Enjoy your strap. With kind regards, Team The Strap Brothers
Feb 16, 2024
 Verified review

Happy customer

I was recommended the strap brothers by a friend. The watch strap is of high quality and fitted my moon swatch perfectly. The fitting kit was easy to use and the postage was swift. I would highly recommend to anyone.
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Answer by The Strap Brothers
Feb 19, 2024
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you were recommended to us by a friend and that our watch strap met your expectations. It's great to know that you found the fitting kit easy to use. Your recommendation means a lot to us, and we truly appreciate it. If you ever need anything else or have any questions, feel free to reach out. With kind regards, Team The Strap Brothers!
Feb 16, 2024
 Verified review

Excellent Service

Despite my first order being lost, they respinded immediately, resolved the missing order which arrived within a few days. Superb service. The strap arrived and am delighted with it. Great quality. Thank you
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Answer by The Strap Brothers
Feb 19, 2024
Hi Reuben, Thank you so much for your new review. We really appreciate it. We're also thrilled to hear that you received your package and are satisfied with the strap. If there's anything else we can assist you with in the future, please let us know. With kind regards, Team The Strap Brothers
Jan 11, 2024
 Verified review
Fantastic service. Easy to order, easy to purchase. Great step by step updates regarding shipping. Ordered on the Monday and arrived Wednesday. Totally transforms the watch. Before and after pic.
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Answer by The Strap Brothers
Jan 15, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our service. The Sunshine Yellow Solid watch strap looks so awesome on your MoonSwatch. Enjoy your strap! With kind regards, Team The Strap Brothers
Jan 7, 2024
 Verified review
First shipment got lost, I contacted strap brothers and they replaced the straps straight away I received them the next day! Straps are perfect, they came in lovely packaging very pleased.
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Answer by The Strap Brothers
Jan 8, 2024
Thank you for sharing your experience with us. It's fantastic to know that you received the replacement straps promptly and that you're pleased with them! If there's anything else we can do for you, we're here and ready to assist. Enjoy your new straps! With kind regards, The Strap Brothers
Apr 13, 2024
 Verified review

Makkelijk draagbaar

Maakt het, toch al lichte, horloge makkelijk draagbaar. Een enorme vooruitgang ten opzichte van de oorspronkelijke band. Kleur valt wel behoorlijk lichter uit dan op de site aangegeven.
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Answer by The Strap Brothers
Apr 22, 2024
Bedankt voor je feedback! We zijn blij om te horen dat ons horlogebandje het dragen van je horloge comfortabeler heeft gemaakt en een verbetering is ten opzichte van het origineel. Onze excuses als de kleur van de band lichter uitvalt dan verwacht. We begrijpen hoe belangrijk nauwkeurige kleurweergave is, en we zullen zeker kijken naar manieren om dit te verbeteren op onze website. Als je verdere vragen hebt over de kleur of andere aspecten van onze producten, staan we altijd klaar om te helpen. We waarderen je feedback! Heel veel plezier met je horlogebandje. Met vriendelijke groet, Team The Strap Brothers
Apr 2, 2024
 Verified review
The strap is good quality and looks good. Paid for priority shipping but they still shipped it with the basic shipping method and it took 2 week. All in all happy with the purchase.
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Answer by The Strap Brothers
Apr 22, 2024
Thank you for your feedback and for highlighting the quality of our strap! We're glad to hear that you're satisfied with the product itself. However, we apologize for the oversight regarding the shipping method. Your experience is important to us, and we're sorry for any inconvenience caused by the delay in delivery. We will get in touch with you about this via email. We'll certainly review our shipping procedures to ensure that this doesn't happen again in the future. We're pleased to know that despite the shipping issue, you're still happy with your purchase overall. Your satisfaction is our priority, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. With kind regards, Team The Strap Brothers
Nov 1, 2023
 Verified review

Perfect Substitution for Swatch Strap

Strap was exactly as described, the “how to fit” video showed perfectly how to attach to our Moonswatches. Both watches now look epic! Would highly recommend
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Answer by The Strap Brothers
Nov 1, 2023
Hi Mick, thank you so much for your review. We really appreciate it! Great to hear that the instruction video was such a help. Your MoonSwatch x The Strap Brothers combinations look so awesome. Enjoy them! With kind regards, Team The Strap Brothers
Jan 16, 2024
 Verified review
Very happy with the strap purchase top quality strap fits the watch perfectly and looks better than the original, and delivery was fast 💯 % thank you
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Answer by The Strap Brothers
Jan 18, 2024
Thank you so much for your positive feedback! We're delighted to hear that you are very happy with your strap purchase. If you ever have any further needs or questions, feel free to reach out. Thank you for choosing us! With kind regards, The Strap Brothers
Jan 19, 2024
 Verified review
Can’t fault the service, delivery to UK in 4 days. Straps are excellent as is the lug fit. Have passed on the website to my buddies.👍
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Answer by The Strap Brothers
Jan 24, 2024
Thank you for the fantastic review! We're very happy to hear that you are pleased with our service and that the delivery to the UK only took 4 days. We truly appreciate you passing on our website to your buddies. If you or your buddies have any more questions or need assistance in the future, feel free to reach out. We look forward to serving you and your friends again. With kind regards, Team The Strap Brothers
Mar 29, 2024
 Verified review
Great customer service and quick delivery. Bianca took control of my order and the service was great. Will order again.
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Answer by The Strap Brothers
Apr 22, 2024
Thank you very much for your review! We truly appreciate your support and look forward to serving you again in the future. Enjoy your strap! With kind regards, Team The Strap Brothers
Mar 13, 2024
 Verified review

Excellent product

The quality of the product is excellent, the shipment quick and flawless and the packaging good, with very little plastic
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Answer by The Strap Brothers
Apr 22, 2024
Thank you so much for your kind words and for taking the time to share your feedback with us! We're thrilled to hear that you found the quality of our product to be excellent and that your shipment arrived quickly and flawlessly. Sustainability is important to us, so we're glad you appreciated our efforts to minimize plastic in our packaging. If you have any further comments or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Enjoy your strap. With kind regards, Team The Strap Brothers
Jan 7, 2024
 Verified review

I like it, my wife too

Perfect match, high quality, fast delivery… love it. Mission to Venus is perfect with the pink strap. Thank you.
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Answer by The Strap Brothers
Jan 8, 2024
Thank you so much for the fantastic review! We're thrilled to hear that the pink strap is a perfect match for your Mission to Venus. It's wonderful to know you love it and appreciate the high quality. Speedy delivery is our mission too! If there's anything else you need, feel free to reach out. Enjoy your MoonSwatch look! With kind regards, The Strap Brothers
Jan 17, 2024
 Verified review
Very good product. Easy installation. I bought two straps and both are very good quality. Would recommend!
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Answer by The Strap Brothers
Jan 18, 2024
Thank you for your positive review! We're delighted to hear that you find our product very good with easy installation. Your recommendation means a lot to us! If there's anything else we can assist you with in the future, feel free to let us know. Have a great day! With kind regards, Team The Strap Brothers
Jan 5, 2024
 Verified review
Excellent service. Nice packaging with the tools to change the straps. Nice touch with a handwriting note
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Answer by The Strap Brothers
Jan 8, 2024
Thank you very much for your review. We are delighted to hear that you enjoyed the experience of the packaging, tools, and our note. Enjoy your strap! With kind regards, The Strap Brothers
Sep 20, 2023
 Verified review
Great strap good quality makes the watch look much better thanks 👍
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Answer by The Strap Brothers
Oct 23, 2023
Thank you so much for your review. It makes us very happy that you like the strap so much on your watch! Have a great day | Team The Strap Brothers