Excellent

156 total reviews
90 reviews in the last 12 months

87 %

4 %

2 %

1 %

6 %

How we calculate ratings

Review summary

Customers frequently praise the high quality, design, and durability of the products. Many also highlight the attractive packaging and presentation, which enhances their experience. The majority of reviews mention fast shipping and delivery, and most customers find the website and ordering process straightforward and easy. Responsive, helpful, and friendly customer service, with specific representatives singled out for praise, is also a notable strength. Some customers have noted recent declines or isolated issues with product quality. A minority report slow or unresponsive customer support, as well as delays or lack of updates with shipping. Confusion over shipping charges or unclear product images is mentioned by some, and experiences with returns and exchanges are mixed, with some customers frustrated by lack of response or delays in receiving return labels.

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Community member

1 Reviews

Verified

Speaking to representative LIVE. (Christopher, very helpful and nice). I was considering three different patterns of flatware from three different manufacturers and called Sambonet NJ office with a couple of questions as a starting point. Instead of shopping further, I decided to purchase Linea Q on the spot. Excellent service and follow up.

Community member

1 Reviews

Verified

The way customer service should be!

Product was lovely but did not work for me. The level of customer service and the ease of the return was so unexpected. In this day and age, it is remarkable to be able to call and speak with a live human. Christopher was lovely and helpful and a great representative for this top-drawer company. Thank you Sambonet!

Community member

1 Reviews

Verified

The website was great. Beautiful designs

The website was great, ordering was easy and delivery was like clockwork.The product is beautiful . They are such a sleek and graceful design. I ordered Dream place settings. However I was quite dismayed to find the that backs of the forks and spoons were hollow ! I nearly sent them back. But the knives are superb, good weight, balanced, and I decided the other utensils will be acceptable. But I wish they were all equally formed.

Community member

1 Reviews

Verified

Awesome customer service!

Even though I had to cancel my order because of a bridal registry discrepancy, Chris completed the transaction, and followed up with a refund in less than a week. He was exceptionally professional, kind, and was very easy to work with!

Community member

2 Reviews

Verified

Stunning product. I was fortunate enough to see these at a Michelin star restaurant and fell in love. I am now working on ordering a full set for our Family Family.

Community member

1 Reviews

Verified

I have Used, and Enjoyed my Sambonet Cutlery on a Daily Basis for Almost Forty-Five (45) Years, and am Gratified to Hold Each Piece that is Durable, and Magnificently Fabricated. I have Replaced a Few Pieces Not because they have Worn, but because Guests have, Inadvertently, Discarded them !

Community member

1 Reviews

Verified

Very quick response and helpful. The site also suggested a link to buy more a appropriate style. Also sent a prepaid label quickly. A wonderful company to work with

Community member

1 Reviews

Verified

The flatware is beautifully and sturdy. Quick shipping and great customer service

Community member

1 Reviews

Verified

Quick, easy, accurate - items well packed and arrived on time.

Community member

2 Reviews

Verified

Quality, The packaging. Can not wait to get my full set.

Community member

2 Reviews

Verified

I appreciate quick shipping and a great product.

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1 Reviews

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Community member

1 Reviews

Verified

Chris from Customer Service is awesome. Patient, helpful, knowledgeable, and he even called me back when he noticed I called (I didn’t leave a msg). The product itself is beautiful and well made - we got the Dream design. Using our flatware everyday has been a small luxury and we couldn’t be happier.

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1 Reviews

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1 Reviews

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2 Reviews

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Community member

2 Reviews

Verified

I have had this silverware for years and this is the best level where I’ve had

Community member

1 Reviews

Verified

Customer service on phone tops!

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