appelhoes.net
Reviews:

95,999 total reviews across 3 markets 78 reviews in the last 12 months

4.12

Good

95,999 total reviews across 3 markets78 reviews in the last 12 months
5
64 %
4
12 %
3
10 %
2
< 1 %
1
14 %

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Review summary

Customers appreciate the promptness of delivery, with many praising fast shipping. Friendly and helpful customer service is often highlighted, and many are satisfied with efficient issue resolution. Product quality generally receives positive remarks, especially regarding durability and fit. Returns and refunds are sometimes described as smooth and fair. The website is frequently noted for its ease of use and clear navigation, and the wide selection and competitive pricing are well received. Packaging is also commonly described as neat and protective. However, some customers experience delays or find delivery promises inaccurate. There are repeated frustrations about slow, unresponsive, or unfriendly customer service. A notable minority report defective, fragile, or disappointing products. Returns and refunds can be problematic for some, due to restrictive policies, slow processing, or being forced to accept store credit. Some users find product information confusing, bundle options unclear, or shipping offers misleading on the website. There is occasional confusion around discounts, promotions, and unexpected shipping costs. A few customers have reported issues with dented packaging or unnecessarily large packages.

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Reviewsappelhoes.net

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Community member 
1 Reviews
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Quick and neatly sent

As always, products are neatly packaged and sent. The nice thing is that you can also order back-order products. Product received in good condition.
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Community member 
1 Reviews
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Cannot create account, otherwise ok

So far, I have had good experiences with Appelhoes. The reason I only give 3 stars is that I cannot create an account with Appelhoes. I find this a major drawback of this webshop. This way, there is no way to view my previous orders, and I feel that the options for contacting in case of problems are less well ensured.
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Reply from appelhoes.net

Dear Sir/Madam,\n\nThank you very much for your message and for sharing your experience with Appelhoes. We appreciate your positive feedback and understand your concerns regarding the lack of an account option. At Appelhoes, we strive to continuously improve our customer service, and your input is of great value to us. We take your suggestion seriously and will include it in the evaluation of our services, so that we can support our customers even better in the future.\n\nKind regards, \n\nThe Appelhoes Team
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Community member 
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Fast and neat delivery Hoe…

Fast and neat delivery. The case is nice, a hard case with a snug fit around the phone. In my opinion, the case is the best option for an iPhone Air. You retain the feel of a thin phone.
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Reply from appelhoes.net

Dear Arjen, thank you very much for sharing your experience, it makes us very happy! Best regards, Appelhoes B.V.
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Community member 
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I was looking for a specific band for my Apple Watch. I usually order from a set number of webshops where I've had good experiences. None of them had this band. Through Google, I found Appelhoes. Ordered the band on Monday evening (before 8:00 PM). Immediately received order confirmation via email, one hour later got the dispatch confirmation, and received the package on Tuesday. Well packaged too. You can't ask for more from a webshop, I think. Top
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Reply from appelhoes.net

Dear Terry, Thank you for your positive feedback, it's appreciated! Enjoy your order. Best regards, Appelhoes B.V.
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Community member 
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Quite expensive, but good product and quickly delivered. It was about a screen protector. I received three pieces with a sort of mold with which you can neatly align the screen protector on your smartphone.
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Reply from appelhoes.net

Dear J. v.d. Laan, it's good to hear that the screen protector met your expectations. Enjoy the order! Best regards, Appelhoes B.V.
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Community member 
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Clear website, wherefore…

Clear website, which allowed me to promptly find the right iPhone case, glass protector, and charger. Wide selection and the delivery was swift. In short, very satisfied.
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Reply from appelhoes.net

Dear Frank, glad to hear that everything went as desired. Thank you for your kind words. Best regards, Appelhoes B.V.
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Community member 
1 Reviews
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Price acceptable, delivers as quickly as possible, well packaged. So far no problems with any order. So a very reliable company 👍👍👍👍👍👍
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Reply from appelhoes.net

Dear E. Altuntas, Thank you for your positive feedback. We are pleased to hear that you are satisfied with our pricing, fast delivery, and good packaging. We look forward to serving you again on your next order! Best regards Appelhoes B.V.
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Community member 
1 Reviews
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Please improve the delivery of orders. Previously, everything came via PotsNL, quickly and always in order. Nowadays, everything goes through I don't know what, but the last 3 shipments never arrived, and each time it's a hassle to get it sorted.
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Reply from appelhoes.net

Dear Bart, That's annoying to hear. I do see that it has been resolved and a new shipment is on its way. Best regards, Appelhoes B.V.
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Community member 
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All's well that ends well. I had a negative discussion about the return and processing of the iPad case I initially received, so I didn't have a positive feeling to share. I still find it difficult that I couldn't talk to someone to clarify things and express my dissatisfaction. That was the reason for my initial negative messages. Now that I have finally received a case through the coupon that is good, I am ultimately happy with the result. So in the end: all's well that ends well. Positive feeling therefore.
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Reply from appelhoes.net

Dear Machiel, thank you for sharing your experience. We are glad that we were able to successfully complete your order with satisfaction. Best regards, Appelhoes B.V.
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Community member 
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Ordered multiple times at Appelhoes and have always been very satisfied. Unfortunately, with my last order, there was a mishap because I made a mistake in providing my delivery address, so the case never arrived. After several contacts, I was always helped quickly, correctly, and very kindly by Bo van Appelhoes. Despite the wrong address, Appelhoes did everything to resend and deliver the case correctly. The communication was excellent and the service truly top-notch. Highly recommended, both in terms of products and customer service!
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Reply from appelhoes.net

Dear Brahim, thank you for sharing your experience with us, we are glad we could resolve it for you. Kind regards, Appelhoes B.V.
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Even though I didn't need the products afterward, the service in terms of delivery, returns, and refund was excellent. I will place an order again next time.
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Reply from appelhoes.net

Dear Wim, thank you for sharing your experience with us. We are glad we could assist you to your satisfaction. Kind regards, Appelhoes B.V.
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Community member 
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Good webshop with nice products. Had ordered a sleeve for a laptop. Unfortunately the wrong one – the dimensions just didn't quite fit (unfortunately, internal and external dimensions are still mixed up on different sites and if you then finally order where it is in stock, it goes wrong). The return process could be better, but this is clearly described on the website. I find it unfortunate that you cannot return and then get a credit (if you have placed a new order - so basically exchange). Otherwise friendly shop with great support.
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Reply from appelhoes.net

Dear Ronald, thank you for the feedback, we will take it into account! Best regards, Appelhoes B.V.
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Community member 
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Quick service, easy website and good quality case while being one of the cheaper ones. Shows that they don't sell junk even in the cheaper segment. Recommended!
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Reply from appelhoes.net

Dear Maarten, thank you for sharing your experience and your kind words! Best regards, Appelhoes B.V.
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Community member 
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Appelhoes delivers quickly and accurately and responds quickly too. Unfortunately, the ordered back cover turned out to be of inferior quality. Upon complaint, I was given the option to use the paid amount for another purchase. In itself, I would not have found the money-back option unjustified either.
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Reply from appelhoes.net

Dear Marinus, thank you for sharing your experience. We will take it into account. Kind regards, Appelhoes B.V.
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Community member 
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I needed a new case for my iPhone 16. Chose a nice brown one from Decoded, which, as mentioned on the website, was delivered the next day by mail. Easy ordering and payment process.
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Reply from appelhoes.net

Dear Pieter, glad to hear that everything went well. Thank you for sharing your experience. Kind regards, Appelhoes B.V.
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Update as of March 5, 2026: On 21...

Update as of March 5, 2026: On February 21, I responded to their email, but to this day have not yet received a response. Moreover, in the email I received, there was no apology, and I had to come up with a solution myself, with a refund being the only option for me. It's a pity that after weeks there is still no follow-up...... Over the past few years, I have ordered several times with satisfaction from Appelhoes. Unfortunately, my last order went wrong. I ordered, among other things, an iPhone case that, according to the information on the website, would have MagSafe support. The delivery was quick and the case looked neat, but later it turned out that it did not have MagSafe functionality after all. I immediately contacted customer service about this and pointed out that the information on the website states otherwise (including a screenshot). I also indicated that the packaging had already been discarded. The response I received was that the product “is as it is” and that I could only return it if it was complete, even though I had already indicated in my first message that the packaging was no longer there. When I then indicated that we are disappointed and that the information on the website is incorrect, there was no further response. I find that disappointing and not in line with the service I am used to. Mistakes can happen, but ignoring a valid remark about incorrect product information is not good service to me.
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Reply from appelhoes.net

Dear Audry, Thank you for sharing your experience with us. It's unfortunate to read that your last order did not go as you are used to from us. Especially since you mention having ordered with satisfaction in the past, we find this particularly unfortunate. It is of course not intended that unclear or incorrect information is on our website. We will check this. Regarding the packaging: we normally ask for a product to be returned complete, but we understand that in this case, it is not black and white, especially if the product does not match the specified specifications. This should have been discussed more carefully with you. We apologize that you felt your report was not taken seriously and that there was no further response. That does not align with the service we want to provide. We would like to handle this properly with you. We will send you an email. Best regards, Appelhoes B.V.
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Community member 
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Parcel not received for a month. Not the fault of the delivery person, but the delivery tracking doesn't clearly allow checking where the parcel is located. The after-sales service was a bit slow to respond but eventually agreed to a refund.
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Reply from appelhoes.net

Dear Gilles, Thank you for your review, we had contact and you did receive the shipment. So it would be fair to change it in your review. Thank you in advance. Kind regards, Appelhoes B.V.
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Community member 
1 Reviews
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nice band and delivered on time. You need to be a bit handy and have the tools to shorten it yourself.
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Despite mediocre/dented packaging, everything (2x iPad case/2x MB case) arrived well. Packaging could be sturdier, but very satisfied with the cases themselves.
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Reply from appelhoes.net

Dear Paul, glad to hear that the shipment arrived well and the products were fortunately received intact. Best regards, Appelhoes B.V.
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Community member 
1 Reviews
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Fast delivery, already at home the next day Perfectly fitting protective case for the iPhone 6S Plus
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Reply from appelhoes.net

Dear J. Vos, Thank you for sharing your experience with us! Enjoy your new case. Kind regards, Appelhoes B.V.
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Local score

1.00
Very poor
2 total reviews2 reviews in the last 12 months

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