Review summary
Customers overwhelmingly praise the fast and reliable delivery, often noting that orders arrive ahead of schedule. The wide, curated, and unique wine selection is consistently appreciated, with many highlighting rare options and wines from various regions. Most customers find the website easy to use and the ordering process straightforward. Packaging is generally commended for keeping bottles safe, and many find prices fair or competitive. Support is described as helpful and professional by most customers. Some customers comment on high base prices or limited discounts, and a minority report slow responses or unsatisfactory issue resolution from support. A few users mention website lag or minor issues. There are occasional suggestions for packaging improvements or reports of rare damages. Issues with courier services, particularly UPS, such as missed deliveries or lack of communication, are a recurring concern for some customers.
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