Trustmark
Certified since: May 4, 2022Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €100. Find out
Review summary
Customers consistently praise the very fast shipping and prompt delivery, as well as the competitive or unbeatable prices. The quality and authenticity of products generally receive high satisfaction, and the packaging is often described as neat and secure. Many customers also appreciate the clear information and tracking provided, and the support team is widely regarded as responsive, helpful, and proactive in resolving issues. However, some customers mention delays or missed estimated delivery dates and report missing or unclear tracking updates. There are also occasional reports of defects or damaged items. A few reviews cite complicated or slow support processes, and several highlight a complicated or outdated returns process, despite some having successful warranty replacements. Additionally, some customers mention excessive packaging materials or packages that appeared opened.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewssbsupply.eu
(117)
(28)
(38)
(210)
(2044)
Cross-market review
Verified
Cross-market review
It's a nice gaming chair for a \"small..."
It's a nice gaming chair for a \"small\" teenager (son is small for his age).
Finding a good chair was a bit challenging until we found your site.
It’s also great that you can attach different wheels (these must be ordered separately), so you don’t always hear the original wheels rolling across the living room floor.
It was processed and delivered very quickly.
We’re very happy with it.
(Chair arrived before the bedroom was refurbished haha)
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Excellent customer service
Very good and customer-friendly service! Unfortunately, the MagSafe cable I recently ordered had a defect. After my complaint, I was sent a new cable without any hassle and in a very simple manner. I was very pleasantly surprised because, unfortunately, such customer service is hardly expected in this country anymore. Many thanks and a clear recommendation for this shop!
Automatically translated from German
Verified
Delivery
I was expecting delivery within 3-4 days from the time I ordered the Litter Robot 4. But it’s been more than a week when delivery status is still not updating. I called customer service and they explained to me that it’s because delivery is Ireland (outside of Germany, hence the delay). The customer service person explained to em the reason for the delay properly so waiting is less painful as I can set a better expectation for delivery time. However, the box was damaged with signs that it was opened when delivered to me. The item is still working though so I didnt raise.
Cross-market review
Verified
Cross-market review
I ordered a Litter Robot 4, which arrived with part of the base broken. I immediately contacted SB Supply and was assisted by an exceptional person throughout the process. DHL was also helpful, so I managed to arrange everything for the replacement of the part. I am very satisfied and will purchase from them again.
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
I ordered a Litter Robot 4, which arrived with a part of the base broken. I immediately contacted SB Supply and was assisted by an exceptional person throughout the process. DHL was also helpful, so I managed to arrange everything for the part replacement. I am very satisfied and will purchase from them again.
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Return made difficult
In times of large online stores with very customer-friendly return options, the return process here unfortunately seems unnecessarily complicated. At Amazon, for example, I neither need a printer nor my own packaging materials and can easily drop off the return at DHL – done.
Here, however, I need a printer, must necessarily include the delivery note or a comparable document, and also bear the return costs myself. Unfortunately, this creates the impression that the process in this regard has made little progress in the last 20 years.
I am fully aware that particularly simple return options can increase the return rate and that free return shipping would ultimately have to be factored into the prices. Nevertheless, the entire process seemed unnecessarily complicated and somewhat outdated from a customer perspective.
Automatically translated from German
Reply from sbsupply.de
Dear Customer,
Thank you very much for taking the time to share your detailed feedback on our return process.
We regret that you found the return process cumbersome. We understand that a return process that is as simple and hassle-free as possible is important for our customers, and we can understand that the points you mentioned have led to your dissatisfaction.
We of course take your feedback seriously and will take your comments into account in the ongoing review and improvement of our return process.
Should you have any questions about a return or need support, our customer service is of course at your disposal. We are happy to help you find a suitable solution.
Kind regards,
Team SB Supply
Automatically translated from German
Cross-market review
Verified
Cross-market review
There were problems with the delivery, DHL lost one of the packages and refused to deliver the other to my address, so I had to go pick it up by car several kilometers away.\n\nI contacted support, and with very friendly communication, they tried to locate the lost package and apologized for the delivery problems.\n\nOver a month later and after several emails with support, SB Supply decided to send me the lost product, just as I communicated my intention to report them.\n\nThe three stars are not so much for SB Supply or their support team but for their logistics provider in Spain, DHL.
Automatically translated from Spanish
Reply from sbsupply.es
Dear Customer,\n\nThank you very much for sharing your experience and for your remarks about our customer service team. We sincerely regret all the inconveniences caused during the delivery of your order, especially due to the loss of one of the packages and the difficulties in receiving the other.\n\nWe greatly appreciate your patience and goodwill during all communications. We fully understand your frustration and regret that the resolution of the lost package has taken longer than expected.\n\nWe take your comments very seriously and will continue working to improve coordination with our logistics partners to offer our customers a more satisfactory delivery experience.\n\nIf we can still assist you with any aspect of your order, please do not hesitate to contact our customer service. We will be happy to assist you.\n\nThanks again for your trust and understanding.\n\nSincerely,\nSB Supply Customer Service
Automatically translated from Spanish
Cross-market review
Verified
Cross-market review
Perfect
An excellent service, perfect communication as the reactions were almost immediate and friendly. I had a defective camera in a feeding house and was helped until a solution was found. A top company.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Very satisfied with the packaging and shipping, as well as the quality of the Ranqer gaming chair product.\n\nFor a gamer, it is a fantastic option and the service from SB Supplyy has been perfect!!
Automatically translated from Spanish
Cross-market review
Verified
Cross-market review
I hesitated to order from SB Supply because I didn't know it and the litter box was 30 euros cheaper than elsewhere. Still ordered and very satisfied: fast and correct service!
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
The information about delivery times is somewhat too optimistic.
Receiving within 1-2 days is not entirely correct. The order is processed within 2-3 days (according to status). The delivery arrived in impeccable condition after a little over a week.
Very positive is the support. My inquiry was answered in less than 24 hours.
Overall, I draw a very positive conclusion and can gladly recommend SB Supply.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Great experience. Firstly, the shipping after the order was incredibly fast, and the customer service assists you impeccably for any need. They are very meticulous and want to ensure that the customer's purchasing experience is completely satisfactory.
Highly recommended!!!
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Very happy
Although I had to change my pellet litter to bentonite with finer stones, I am now delighted, it works great and my two cats, despite one being very timid, enter without any problem. It makes absolutely no noise.
Automatically translated from Spanish
Cross-market review
Verified
Cross-market review
Birdhouse installed today and connected to the wifi. It worked without any problems and is running. Hopefully, the birds will discover it soon 🐦⬛
Automatically translated from German
Cross-market review
Verified
Cross-market review
The ordered chair was delivered neatly, unfortunately with a small issue.
The customer service of SB-Supply resolved this exceptionally well.
As far as I'm concerned, a 10 with a commendation and I would recommend this company to anyone. I'm not sure if I'm allowed to name names in this review, but to "J" from customer service: You're a hero :-)
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Fast and correct delivery of the Birdfy. Reliable webshop with good service, very clear description and very easy to choose, pay, and everything is in perfect order.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Good Purchase
From ordering to delivery to payment, everything went perfectly. The product itself so far fully meets my expectations and also covers my area of use very well.
Automatically translated from German
Cross-market review
Verified
Cross-market review
My concern was 100% resolved in terms of customer satisfaction.
Such service is rare to experience.
Thank you very much for everything!
Automatically translated from German
Reply from sbsupply.de
Dear customer,
Thank you very much for your positive review and for taking the time to share your experience with us.
We are very pleased that you are satisfied with our service and your order. Your positive feedback is a wonderful affirmation for our entire team and at the same time an important motivation to keep our service at a high level.
We look forward to welcoming you again on your next order.
Best regards,
Your team at SB Supply
Automatically translated from German
Cross-market review
Verified
Cross-market review
Very responsive at the customer service level after receiving a damaged product, replacement carried out quickly thank you
Automatically translated from French
Cross-market review
Verified
Cross-market review
Fast and good delivery for Magical keyboard for iPad 12.9
Looking for a new magical keyboard for iPad 12.9 inch 4th gen. Found on SB Supply website. Order went smoothly and delivered quickly.
Automatically translated from Dutch
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for sbsupply.eu
4.59
Excellent330 reviews
since Mar 31, 2022
Contact
- +31137009793
- www.sbsupply.eu
- helpdesk@sbsupply.eu
- Groenlo, NLD
About
SB Supply is a key player in helping businesses and consumers alike keep up with the latest trends. We are your destination for premium accessories and smart solutions! Whether you're looking for the ...
This company has linked Trusted Shops profiles.