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Review summary
Customers consistently praise the extremely fast shipping and prompt delivery of their orders. Many reviews highlight the high quality, originality, and excellent condition of the received products. Customers frequently commend the support team for their helpfulness, responsiveness, and problem-solving abilities. Numerous customers mention the competitive, fair, or unbeatable prices for original or high-quality products. Customers appreciate the effective and prompt handling of complaints, returns, and replacements when problems arise. Customers generally report positive experiences with careful and secure packaging. Several customers mention the clarity or lack of information regarding order status and shipment tracking. A few customers also mention damage or issues despite careful packaging.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewssbsupply.eu
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Verified
Delivery
I was expecting delivery within 3-4 days from the time I ordered the Litter Robot 4. But it’s been more than a week when delivery status is still not updating. I called customer service and they explained to me that it’s because delivery is Ireland (outside of Germany, hence the delay). The customer service person explained to em the reason for the delay properly so waiting is less painful as I can set a better expectation for delivery time. However, the box was damaged with signs that it was opened when delivered to me. The item is still working though so I didnt raise.
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Cross-market review
I ordered a Litter Robot 4, which arrived with part of the base broken. I immediately contacted SB Supply and was assisted by an exceptional person throughout the process. DHL was also helpful, so I managed to arrange everything for the replacement of the part. I am very satisfied and will purchase from them again.
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I ordered a Litter Robot 4, which arrived with a part of the base broken. I immediately contacted SB Supply and was assisted by an exceptional person throughout the process. DHL was also helpful, so I managed to arrange everything for the part replacement. I am very satisfied and will purchase from them again.
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There were problems with the delivery, DHL lost one of the packages and refused to deliver the other to my address, so I had to go pick it up by car several kilometers away.
I contacted support, and with a very friendly approach during all communications, they attempted to locate the lost package and apologized for the delivery issues.
More than a month later and after multiple emails with support, SB Supply decided to send me the lost product, just when I communicated my intention to report them.
The three stars are not so much for SB Supply or their support team, but rather for their logistics provider in Spain, DHL.
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Cross-market review
The information about delivery times is somewhat too optimistic.
Receiving within 1-2 days is not entirely correct. The order is processed within 2-3 days (according to status). The delivery arrived in impeccable condition after a little over a week.
Very positive is the support. My inquiry was answered in less than 24 hours.
Overall, I draw a very positive conclusion and can gladly recommend SB Supply.
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Great experience. Firstly, the shipping after the order was incredibly fast, and the customer service assists you impeccably for any need. They are very meticulous and want to ensure that the customer's purchasing experience is completely satisfactory.
Highly recommended!!!
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Very happy
Although I had to change my pellet litter to bentonite with finer stones, I am now delighted, it works great and my two cats, despite one being very timid, enter without any problem. It makes absolutely no noise.
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The ordered chair was delivered neatly, unfortunately with a small issue.
The customer service of SB-Supply resolved this exceptionally well.
As far as I'm concerned, a 10 with a commendation and I would recommend this company to anyone. I'm not sure if I'm allowed to name names in this review, but to "J" from customer service: You're a hero :-)
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Cross-market review
Hello everyone, I have received the traditional Hornween leather case, which is indeed not cheap, but worth the money, very well made and fits the iPhone 17 Pro Max shapes perfectly. I lack the time to tell you and confirm its patina use because I received it recently, but if I could, I would have bought several. Bye bye...
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Fast posting and great packaging
Items were posted the day after ordering and were delivered to Cyprus the following week. Great products at competitive prices. This is my second order. I wouldn't hesitate to recommend SB Supply.
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Flawless support!
Excellent and fast customer service! My smart water bottle had a sensor issue and the support team handled my warranty replacement inquiry swiftly and professionally. They immediately approved the replacement and provided a tracking number. Highly recommended!
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Delivery OK
I am rather disappointed with the product itself (Lifemate Life Tag). The tracking outside the house was, after initial attempts, extremely inaccurate and thus nearly unusable. Tracking inside the house is hindered by the fact that the acoustic signal is very quiet and practically inaudible at a greater distance.
Additionally, one of the 4 delivered devices doesn't work. I haven't claimed it yet as I probably won't use the system at all.
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Keep it up, it's perfect.
However, avoid working with La Poste in France. I lost 24 hours (1 day) because of a postman who did not deliver my package as it should have been.
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Top professionalism. Availability and quick response. I had to replace my device under warranty. It was sent to me in 2 days. Highly recommended for the wide range of articles at competitive prices.
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For me, you are a model for a team and a company. Congratulations, it is the right path, as sung in a mega hit by the band Earth, Wind and Fire.
Hello,
I would like to sincerely share with you that you should be proud of your employees and your organization of work.
I would especially like to thank Remi, who in a difficult moment for me helped me choose the best gaming chair for my son Mika's birthday, as well as your other colleagues, who assisted me extremely humanly and professionally with the problematic last delivery.
For me, you are a model for a team and a company. Congratulations, it is the right path, as sung in a mega hit by the band Earth, Wind and Fire. Others can only envy you.
Thank you
p.s
Postscript, the overall rating of 4.7 on your site (is not real), your score is over 10. Who has ever rated you with a lower rating.
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Super Bracelets !! Great service !!
I am once again very satisfied with the order. These are original bracelets for the Apple Watch, but they are much cheaper. Easy ordering, very fast delivery.
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Excellent helpdesk team! The delivery arrived without any issues. One suggestion for improvement: for bundles containing multiple boxes, it would be helpful to provide individual AWB numbers so each item can be tracked separately. Great experience overall!
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I bought an original Applewatch strap for a good price. I ordered it on Sunday and it was delivered on Monday. I am very satisfied with that.
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Outstanding quality and highly recommended!
I am thoroughly satisfied with my purchase. The quality of the product even exceeded my expectations. The craftsmanship is very high-quality and everything matches the description exactly.
The delivery was fast and reliable, and the packaging was flawless.
Overall, an excellent price-performance ratio. I would buy this product again anytime and can recommend it with complete confidence.
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Great Service
I had a problem with a previously linked AirTag. It was no longer visible in the app and I couldn't link it again. I contacted the helpdesk and spoke with Keanu. He guided me through the reset options step by step, but unfortunately without success. Without any discussion, they sent a new 2-pack, even though only one AirTag was defective. Thank you very much for the great service.
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Local score
4.64
Excellent287 total reviews116 reviews in the last 12 months
Contact
sbsupply.eu
- +31137009793
- www.sbsupply.eu
- helpdesk@sbsupply.eu
- Groenlo, NLD
About
sbsupply.eu
SB Supply is a key player in helping businesses and consumers alike keep up with the latest trends. We are your destination for premium accessories and smart solutions! Whether you're looking for the ...
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