Reviews for FixPart.fi/fi
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the most relevant positive review
Dec 23, 2022
The part delivered was as described. Thanks.
The only thing I think was overkill was the delivery method (to the door by express delivery company PostNord) that was IMHO excessive as I only ordered new (rubber) drive belt for my old turntable. I would have been happy with less expensive method (letter / envelope) as it the product is very small and weight few grams).
I would actually suggest that there would be option (based on size/weight of the ordered product) for customers to select. It would also be more environmentally friendly to be able to use regular post service for small orders.
My 2 cents.
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the most relevant critical review
Aug 9, 2022
I ordered a product 20.6 that was supposed to be in stock and to be delivered fast. On 30.6 I enquired what is happening and the message was that it wasn't in stock and external provider has informed about a delay. I was told on 4.7 that I can cancel the order, which I said I want to on 5.7.
However, on 11.7 I got a message from Post Nord about a delivery, and I had already purchased and received the produt from elsewhere, since I needed it fast. I asked about a returning and I was told that I need to do it at my own expense. Fixpart would have done it with 20€ service, but I just marched to my local post office since I didn't want to get anymore poor service from Fixpart. The returning of the product cost me almost 30€, which I lost due to this farce.
Therefore I cannot reccommend this to anyone as you might understand.
Br,
Karri
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Reviews for FixPart.fi/fi
Verified review
May 9, 2023
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May 9, 2023
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May 9, 2023
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May 8, 2023
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May 7, 2023
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May 7, 2023
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May 4, 2023
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May 16, 2023
Asiakaspalvelunne on suomen kielisille asiakaille täys vitsi. Google kääntäjällä ei aspan hommia voi hoitaa. Tulee aika noloa jälkeä.
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Answer by FixPart.fi/fi
May 17, 2023
Good day, I am sorry to hear that you are not satisfied. We tried to help you, unfortunately we were not successful. Michèle, FixPart customer service
Verified review
May 10, 2023
I bought spare parts to our kitchen over two weeks ago and they still have not arrived.
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Answer by FixPart.fi/fi
May 12, 2023
Hyvää päivää, olen pahoillani kuullessani, ettet ole saanut tilaustasi. Olemme yhteydessä kuljetusliikkeeseen ja olemme myös ottaneet sinuun yhteyttä asiasta. Michèle, FixPartin asiakaspalvelu
Verified review
May 9, 2023
Hommatkaa oikia ihiminen sinne asiakaspalveluhun nii keskustelu sujuu paremmin.
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Answer by FixPart.fi/fi
May 12, 2023
Hyvää päivää, olen pahoillani kuullessani, ettet ole tyytyväinen. Näen, että valitettavasti emme voineet auttaa sinua kyselyssäsi, koska se ei ole mahdollista. Jos voimme auttaa teitä muussa asiassa, ilmoittakaa meille. Michèle, FixPartin asiakaspalvelu
Verified review
May 16, 2023
I have not received the delivery yet
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Answer by FixPart.fi/fi
May 17, 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Michèle, FixPart customer service
Verified review
May 11, 2023
TAVARA EU OLE VIELÄKÄÄN SAAPUNUT:(
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Verified review
May 12, 2023
Still waiting for the package.
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Answer by FixPart.fi/fi
May 15, 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Verified review
4 days ago
Dekivery time very long
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Answer by FixPart.fi/fi
3 days ago
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
Verified review
4 days ago
We get wrong product.
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Answer by FixPart.fi/fi
3 days ago
Good day, I am sorry to hear that you did not receive the correct product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
Verified review
May 13, 2023
You can deliver
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Answer by FixPart.fi/fi
May 15, 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Verified review
May 19, 2023
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May 16, 2023
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May 14, 2023
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Verified review
Apr 24, 2023
I would give more stars if possible. Trying to find a spare part for a device. Google finds only discussion forums where others are trying to find said part, to no avail. Manufacturer doesn't help, they would certainly sell newer models of the product though. And then fixpart just casually sells these parts like it's no big deal. I was sure they were just scamming until the package arrived.
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