The shop is a joke! The given delivery times are not matching the reality at all. Payment in advance, after 3 weeks still no goods received, although regarding online shop the tool is available and can be sent in 1-3 working days.
A small part of the order is sent after 3 weeks with half of the transport costs invoiced (2 boxes of small joints for over 50! EUR). The "management" refused to lower the transport cost even tough that 50 EUR for such a small shipment is more then overpriced.... No sign of customer centricity...
Not recommended!
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Reviews for Toolnation Europe
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Jul 24, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jul 11, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jun 28, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jun 21, 2023
Verified review
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jun 8, 2023
Verified review
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
May 5, 2023
Verified review
The shop is a joke! The given delivery times are not matching the reality at all. Payment in advance, after 3 weeks still no goods received, although regarding online shop the tool is available and can be sent in 1-3 working days.
A small part of the order is sent after 3 weeks with half of the transport costs invoiced (2 boxes of small joints for over 50! EUR). The "management" refused to lower the transport cost even tough that 50 EUR for such a small shipment is more then overpriced.... No sign of customer centricity...
Not recommended!
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Nov 24, 2023
Verified review
They refused to send the promotional free battery
I bought a DeWalt DCS356 multitool that was in promotion with a free 4 Ah battery included. I ordered the tool, wait more than 3 weeks for the delivery, and then I received only the tool. The free battery was not sent. I asked the customer support, and they told me that the promotion was not valid for Portugal, even though no information about exceptions were available in the website.
I asked for a refund after sending the tool back, but they do not pay the shipping costs for returns.
Worst experience ever.
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