Pestalia EN
Reviews:

2,354 reviews for this company's 4 websites, 159 for shop.pestalia.it/en/ 

4.55

Excellent

2,354 reviews for this company's 4 websites since Mar 6, 2026
5
80 %
4
10 %
3
2 %
2
1 %
1
7 %
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Review summary

Many customers positively highlight the speed of delivery, with fast shipping frequently praised. Customer service is often described as helpful and responsive, and the majority of reviewers are satisfied with regular updates and clear information throughout the process. Most customers are pleased with the quality of packaging and describe the ordering process as easy and straightforward. Additionally, competitive pricing and good value for money are commonly cited as strong points, especially compared to other sellers. Most users report that the products work as expected and yield successful results. Some customers experience delays or missed delivery dates, and there are occasional reports of unresponsive or unresolved customer service issues. A few reviewers mention insufficient communication or unclear information during the process. While most are satisfied with packaging, some note problems such as damage, insufficient packing, or leaks. There are also mentions of issues with the ordering process, like missing options or unclear steps, and some customers are still waiting to see product results.

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ReviewsPestalia EN

(150)
(24)
(49)
(213)
(1725)
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

I had many inconveniences regarding the infestation…

I had many inconveniences regarding the cockroach infestation, I bought the products from Pestalia, they were immediately available. The staff was very friendly and attentive to all my needs. Fortunately, I solved my problem which was causing significant domestic discomfort. I highly recommend these products for their prompt effectiveness.
Automatically translated from Italian

Reply from Pestalia

Dear Lucia,\n\nthank you for sharing your positive experience. We are happy that you were able to solve the problem and appreciated the availability of our staff. Every day we strive to offer professional products for pest control, pest management, cleaning, and gardening, accompanied by attentive and timely assistance.\n\nWe thank you for your trust and for recommending Pestalia to other customers.\n\nBest regards,\nTeam Pestalia
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

The ultimate result will show in the summer

The ultimate result, whether the product works, will only show in the summer when thousands of flying ants roamed around my house. However, already the ant paths have dissolved, and many dead ants are lying all over. I'm curious to see what happens in the summer, but it seems to be working. However, I had to distribute mini-portions over a few days on all the strategic ant paths.
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Reply from Pestalia DE

Dear Susanne, Thank you very much for your positive review! We are very pleased that you have already noticed a clear reduction in ant activity. Our pest control products are designed to act specifically and gradually, especially in strategic areas. The final result often shows in the warmer months when activity increases. Thank you for sharing your experience with us! Team Pestalia
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Community member 
14 Reviews
Cross-market review
 Verified
Cross-market review

Price Performance

My experience with Pestalia is very good. The delivery took a bit longer, but once the shipping was notified, it was very fast. I would buy from Pestalia again.
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review
Good evening, Everything was neatly delivered on the expected delivery date. Toppie 👌 And you are well informed about the shipment 👍 Kind regards, Elbert Oudwater.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The delivery by FedEx was prompt but unfortunately a bit inaccurate (it was not placed in my carport as requested, but at the neighbor's). Unfortunately, I can't say anything about the effect yet.
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Reply from Pestalia DE

Hello Mr. Huth, thank you very much for your 5-star review! We are pleased that your order arrived so quickly. It's a shame that the package was not placed in your carport as requested, but at the neighbor's. We will pass your feedback on to FedEx. We wish you much success with the product! Best regards Team Pestalia
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Community member 
1 Reviews
 Verified
Købte Advion Scarafaggi mod skægkræ. Bestilte det og efter ca. en 6-10 dage kom det leveret til min hoveddør med FedEx. Nu må jeg så se om Advion Scarafaggi kan få bugt med skægkræene. Men dejligt at Pestalia sælger og sender varer til Danmark uden problemer. 👍

Reply from Pestalia EN

Kære Peter, mange tak for din fine anmeldelse og de flotte fem stjerner! Det glæder os meget at høre, at din ordre nåede frem til din hoveddør i Danmark uden problemer. Hos Pestalia arbejder vi hver dag på at sende vores produkter til skadedyrsbekæmpelse (disinfestazione), rengøring (detergenza) og havepleje (giardinaggio) sikkert ud i hele Europa, så det er dejligt at vide, at alt forløb glat. Vi håber, at produktet lever op til dine forventninger mod skægkræ – og skulle du få brug for råd eller yderligere hjælp, står vi altid til rådighed. Med venlig hilsen Pestalia team
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Also, the communication was good, it was communicated that the order would be shipped later, it was also communicated when it was shipped and otherwise everything was fine, but the packaging was very funny, two boxes were put inside each other and taped together, maybe it would be appropriate to use a larger box so the packaging holds 😊 otherwise, as mentioned, I was satisfied with everything, thank you for that...
Automatically translated from German

Reply from Pestalia DE

Hello Nicole, Thank you very much for your positive review and your feedback on your purchase at Pestalia. We are very pleased that you were satisfied with our communication, the shipping service, and our products in the areas of pest control, cleaning, and garden maintenance. Thank you also for your note on the packaging. We are happy to pass your feedback on to our shipping team to continue to optimize our packaging solutions and improve stability during transport. Since you were overall satisfied, we would be happy to know what we could do better in the future to earn the fifth star. Best regards, Team Pestalia
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Private profile 
3 Reviews
Cross-market review
 Verified
Cross-market review

I will order something there again

For .de, delivery unfortunately takes a very long time. Well, my product came from Italy. If you have a problem, you are promptly served, perfect, that was the case for me. I will order something from you again later, wink.
Automatically translated from German

Reply from Pestalia DE

Hello Mr. Schiffner, thank you very much for your review and the 4 stars! We are very pleased that our customer service was able to assist you quickly with your request. You are right: Our orders are shipped directly from Italy, so delivery to Germany may take a little longer. We are continually working to further reduce delivery times. We look forward to your next order 😉 Best regards Team Pestalia
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
Fast shipping in sturdy material and resealable bucket. The product has proven to fulfill its purpose within a week. The promotional flyer with discount code will definitely be kept for future needs.
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Reply from Pestalia DE

Dear Mrs. Pantel, Thank you very much for your positive review and lovely feedback! We are very pleased that the delivery arrived quickly and that you are satisfied with the sturdy packaging and the resealable bucket. It is also nice to hear that the product has already brought the desired success within a week. Feel free to keep the discount code for your next purchase – we would be delighted to welcome you again as a customer. Best regards
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Community member 
1 Reviews
 Verified
Can only say this company were so helpful from order to delivery..any questions I had they were more then helpful..can say enough about them...would shop here again no problem

Reply from Pestalia EN

Dear James, Thank you so much for your wonderful review! We're delighted to hear that you were happy with our support from order to delivery, and that we were able to answer all your questions. Kind words like yours mean a lot to our whole team. We look forward to serving you again soon! Kind regards, Team Pestalia
Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
Everything went well, from ordering to delivery. I can't say anything about the effectiveness yet, but if it helps, this won't be my last time here 👍👍👍
Automatically translated from German
Community member 
12 Reviews
Cross-market review
 Verified
Cross-market review

Delivery Time

The delivery time was stated as 10.08. After adjusting my plans accordingly, I scheduled the application of the product for 10.08., which unfortunately was thwarted because the product was only delivered on 11.08. Whether and how the product works, I can only assess in three to four weeks.
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Reply from Pestalia DE

Dear Mr. Mösslacher, Thank you for your review and for the four stars. We sincerely apologize that the delivery arrived on 11.08. instead of the promised 10.08., hindering your planned application on 10.08. We understand how frustrating this is when you've scheduled accordingly. We take this issue very seriously: the specified delivery date should be reliable, and we are currently working on a change of our logistics partner to avoid such delays in the future. Your feedback strengthens our resolve in this matter. We wish you good results with the product and are always at your disposal at Pestalia for any questions regarding pest control, cleaning, and garden care. The Pestalia Team
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Very positive feedback, from order to delivery

I didn't know this site... I had doubts... I have none anymore, it was quick, delivered within a few days to my door... I'm ready to reorder if necessary..
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Reply from Pestalia FR

Hello Raymond, Thank you very much for your feedback and the trust you have placed in us! We are delighted that your doubts have been cleared and that your order arrived quickly, directly to your door. It will be a pleasure to serve you again for your next order. See you soon, Team Pestalia
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Community member 
1 Reviews
 Verified
I am very dissatisfied with the handling of my orders. Order #PST210152 was not fulfilled as expected because ENVU K-OTHRINE PARTIX was unavailable and the availability was later postponed. I requested a refund for the undelivered items on 29 June 2026, but I have not received refund confirmation. For order #PST211699, Demand 10 CS was sold as new stock. Before purchase I specifically asked about stock age / validity. After delivery I raised concerns about the product condition, including sticky exterior, visible interface/deposit line, residue in the measuring chamber, no apparent internal seal under the caps, and an unexplained “06/24” marking. Pestalia first stated that the product did not meet expected shelf-life requirements and that a replacement shipment was being arranged. Pestalia then reversed its position, stating that the product was suitable, but without providing written batch-specific clarification from Syngenta / the supplier regarding the marking, batch, packaging/seal configuration, or residues. I requested refund resolution for both orders on 29 June 2026. The Demand 10 CS product has not been used and can be returned if required, provided Pestalia provides return instructions and covers return costs. Overall, I found the communication inconsistent and the matter remains unresolved. I expected clearer support, especially for professional-use biocidal products where batch traceability, packaging integrity and product condition are important. UPDATE: Both refunds have now been received, so the commercial dispute is resolved. I appreciate that Pestalia ultimately refunded both orders and covered the return transport for Demand 10 CS. However, I wish to clarify that Pestalia’s public response does not fully reflect the sequence of events. Before purchase, Pestalia stated that Demand 10 CS had a shelf life of two years and that the available stock had validity “running for two years from this year.” Syngenta subsequently confirmed that “06/24” was the manufacturing date and that the expiry date was 10 June 2027. The bottle was therefore approximately two years old when sold in June 2026, with around one year of remaining shelf life, rather than the two years of remaining validity I reasonably understood from Pestalia’s pre-sale statement. The bottle also arrived with a sticky and strongly smelling exterior, a visible interface/deposit line, residue in the measuring chamber, and no apparent internal tamper-evident seal or membrane under the caps. Pestalia initially stated that the product did not meet the expected shelf-life requirements, that no return was necessary, and that a replacement shipment with the correct product would be arranged. Pestalia subsequently reversed that position. Pestalia stated publicly that the manufacturer had confirmed the product was intact, compliant and fully suitable for use. However, one written response I received directly from Syngenta stated that the visible interface/deposit line and residue were “not normal” and recommended returning the product. A subsequent Syngenta response stated the opposite. I am still awaiting a consolidated technical explanation from Syngenta. The Demand 10 CS refund was ultimately made conditional on returning the unused product. The return required additional repackaging, documentation and FedEx transport before the refund was processed. I therefore confirm that the financial issue is resolved, but my original feedback regarding inaccurate or inconsistent pre-sale information, contradictory technical explanations, and the unnecessarily difficult resolution process remains valid.
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Thank you for my order

Hello, My order has arrived exactly as I had ordered it. Pestalia and the carrier did a great job. I won't hesitate to order it, and I recommend it to you. Best regards Bob
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Reply from Pestalia FR

Hello Bob, Thank you very much for your review and for your trust! We are delighted that your order arrived in perfect condition and met your expectations. Your recommendation makes us very happy, and we will be glad to serve you again with your next order. Best regards, Team Pestalia
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Community member 
4 Reviews
Cross-market review
 Verified
Cross-market review
There was a small delivery problem. After contacting customer service, they quickly, kindly, and professionally solved the issue. Afterwards, I received the goods promptly.
Automatically translated from German
Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review
Very satisfied with the delivery, it was delivered within 4 days. The goods are great, and the price as well. When I need new goods, I will order again from Pestalia.
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Reply from Pestalia DE

Dear Mr. Straubinger, thank you very much for your great review and the five stars! We are very pleased that your order arrived so quickly and that you are satisfied with the quality of the products and the price. We look forward to welcoming you back with your next order! Best regards Team Pestalia
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S M
Sven M.
2 Reviews
Cross-market review
 Verified
Cross-market review
Really fast shipping even to Germany. Price-performance ratio is completely okay. I will gladly buy here again and will be happy to recommend it!
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Reply from Pestalia DE

Dear Sven, Thank you very much for your great 5-star review! We are very pleased that the delivery to Germany arrived so quickly and that you are satisfied with the price-performance ratio. Thank you also for your recommendation, it means a lot to us! We are looking forward to welcoming you again soon. Best regards Team Pestalia
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Quality product and fast delivery

The delivery times are correct. The quality of the product, the quantity, and the price. Everything is perfect. I will place another order next time.
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Reply from Pestalia FR

Hello Manuel, Thank you very much for your review and your 5 stars! We are delighted that you are fully satisfied with the quality, quantity, and price of our products, as well as the delivery times. We look forward to welcoming you again for your next order. See you soon, Team Pestalia
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Perfect

The goods were good, the delivery fast with intermediate information on the status. Perfect - I was very satisfied and would order again.
Automatically translated from German

Reply from Pestalia DE

Dear Mr. Höhn, thank you very much for your wonderful 5-star review! We are very pleased that you were satisfied with the goods and the fast delivery, and that the status information was helpful. We look forward to your next order! Best regards, Team Pestalia
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Rating for Pestalia EN

4.46
Good
159 reviews since Mar 6, 2026

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