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Review summary
Customers consistently praise the very fast delivery and secure, careful packaging. The wide variety and availability of products is a major positive, with many finding exactly what they need. Customer service is widely regarded as friendly, helpful, and responsive. Many also mention fair or competitive prices with good discounts. Communication with staff is often described as clear, quick, and helpful. Additionally, customers are generally satisfied with smooth return processes and quick resolution of issues. Some customers mention occasional issues with delivery timing or courier handling. A few express frustration with slow or unhelpful customer service responses in certain cases. Some wish for an even broader product catalog, feel prices are high, or would like more promotions and loyalty rewards. There are also occasional difficulties with returns, warranty, or defective products. A few customers desire more proactive updates and delivery notifications, and some have experienced issues with damaged or indiscreet packages.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewskitemana.com
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Cross-market review
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Cross-market review
Had a positive experience from the beginning with ordering to receiving it. For the moment, I have only tried it on, fits perfectly! I am 1.82 cm and 77 kg.
Thank you for this
Ovi
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Suggestion from Argentina
Everything was perfect, the service and the shipping speed were great. Except I had a serious problem with one of the inserts where the strap is screwed in, as the threads were defective, and I had to switch to another insert in a different position than I wanted. As you can see in the image, the second hole from the right is a darker color, almost unpolished, and the screw won't turn even one turn (as if it were a manufacturing defect). My suggestion is that you check and test before shipping to South America, since claiming a warranty or getting an exchange is impossible.
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Cross-market review
Pleasant and complete site. Careful and fast shipping.
Responsive support. Catalog could be more comprehensive, I had to order a part elsewhere, for example from the brand wip.
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Cross-market review
Renovate at the best price.
The best solution to restore my kite wings on a reasonable budget.
I ordered 3 times to replace FOne bladders. And the model is really respected. Even when the wing starts to seriously age.
I really recommend it.
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Cross-market review
The delivery man came to my house without notifying me, and since I wasn't home, he left with my package.\nI had to pick up my package at the UPS center in the industrial area of Geneva, which is very far from the center.\nI wasn't offered several delivery options, which was a big inconvenience for me! \nNormally the delivery man should notify me before coming to my house so that I can organize myself, and if I'm not home, he should offer me several other delivery options.\n\nThank you for your response, and indeed, during a next delivery, I will use the tracking link to choose a pickup location.
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Reply from kitemana.com
Hello Patrice,\n\nThank you for your feedback and for considering the tracking link for next time, it is really the key to avoid this type of situation.\n\nThank you also for the 3 stars! A little tip for your next orders, even elsewhere: always keep the tracking link handy, and if anything happens, customer service is there to help.\n\nEnjoy your sessions, and you know where to find us! Thanks again\n\nBest wishes,\nTeam Kitemana
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Satisfied customer
I liked that you had a wide variety of products and I found exactly what I was looking for.
I also liked that through my own mistake I made the wrong choice of Kite and you immediately gave me the opportunity to return it and send me this Kite that is made for me.
Also, my money was refunded without delay.
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Top Store
I was helped super quickly, very nicely, and professionally, the board I bought (they have a lot in stock) was prepared immediately. Really a top store!
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Everything fit.
Would buy there again. In terms of price, as a "regular customer" I would have liked a little more consideration. But it's okay enough that I continue to give a purchase recommendation.
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Cross-market review
Beautiful Pareos – Perfect Gift Idea for Kitesurfers!
I ordered two handcrafted pareo towels for kitesurfers as Christmas gifts and I am absolutely thrilled! The delivery was amazingly fast and the entire process was completely seamless.
The pareos themselves are beautiful, high quality, and exactly as I imagined. You can immediately see that a lot of love and quality went into the product.
The packaging was also careful and secure, so everything arrived in perfect condition.
I am really very satisfied and will definitely order from Kitemana again. Thank you so much for the great service!
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Cross-market review
Good product, good price, good service
Good product, good price. Everything perfectly packaged and quickly shipped - everything worked wonderfully. Thank you!
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Super good customer service. I bought a voucher for an amount that was not available online, and they made the effort to make that specific amount available, for which I am grateful!
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Highly recommended!
Great service by email and patient answers to many questions - just like that. Fantastic and highly recommended!
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The goods were shipped quickly, everything is top
The goods were shipped quickly and are now waiting for the first use. Everything went smoothly and quickly.
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Easy ordering, quickly delivered. No further idea about the service since the product was as desired. Very happy with Kitemana now.
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Cross-market review
I am happy with Kitemana but... I had a warranty question but it is not being answered. The screw holes on my purchased split board for connecting the two halves are crooked. I am afraid the board will break during use, I indicated this by email but have not received a response. Please respond.
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Reply from kitemana.com
Thank you for your review.
We sent you an email on 29-06 requesting you to submit a warranty claim through our website. Unfortunately, we have not yet received a response.
Once you have submitted the warranty claim, we will address it immediately and help you as soon as possible.
Regards,
Team Kitemana
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Verified
Nice web side, good prices, fast delivery and good products. That's what I need. Kitemana is perfect. Thanks for this.
Cross-market review
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Cross-market review
I recently had several returns because the items didn't fit, the return process works perfectly
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Good communication, speedy delivery, good website and good quality goods.
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Friendly service, plenty in stock and not hesitant to fetch items from the large warehouse just to have a look for a potential purchase.
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Excellent Service and Super Fast Delivery!
I had an excellent experience from start to finish. Before placing my order, I consulted with a representative on WhatsApp who guided me through the whole process, answered all my questions, and helped me choose the right Kiteboard. The support was friendly, professional, and incredibly helpful.
Once the order was placed, the shipping was impressively fast the board arrived within just a few days, perfectly packed and in great condition.
Overall, I’m extremely satisfied with both the service and the product.
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Local score
4.86
Excellent1,414 total reviews632 reviews in the last 12 months
Contact
kitemana.com
- +31714081154
- www.kitemana.com
- info@kitemana.com
- Noordwijk, NLD
About
kitemana.com
Kitemana - World’s biggest premium online kitesurf shop, shipping globally! Kitemana is a (online) kiteshop for kiters, created by kiters out of passion for the kite sport! We will do everything we ca...
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