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Review summary
Customers consistently appreciate the fast and reliable delivery, with many noting that orders arrived quicker than expected. Customer service is frequently praised for professionalism, responsiveness, and helpfulness. Most customers are satisfied with the quality of the products received, often describing them as excellent or high-quality, and rare issues are quickly addressed. The website is generally considered easy to navigate, search, and place orders. Customers value being kept informed throughout the order and delivery process. Many reviews highlight competitive or fair prices, and some mention value for money or price matching. Careful and secure packaging is frequently mentioned, ensuring products arrive undamaged.
A few customers mention unhelpful or slow responses from customer service. Some note occasional difficulties or missing information on the website. There are mentions of confusion or lack of communication from delivery partners. Additionally, a few customers note higher prices on certain items.
This text was automatically created by an AI system from user reviews.
Premium brands fairly priced and accessible right away
I particularly like that you offer products for reasonable prices that are accessible right away.
Reply from reuter.com
We are delighted that you are satisfied with our online shop.
Community member
1 Reviews
Verified
The process from order to shipping and actually getting the item is very reliable. You
are getting informed for every step you make..from paying, to shipping. I had a problem with faucet and they responded immediately and sent a new one.
Reply from reuter.com
We are delighted that you are satisfied with our service.
Community member
2 Reviews
Verified
Easy to find product and check out. Help available when needed: to reach an actual person.
Reply from reuter.com
We are delighted that we have managed to convince you.
Community member
3 Reviews
Verified
Customer service in Reuter’s is second to none. I ordered and paid for a kitchen sink and then changed the colour. My payment was immediately cancelled and a new invoice was sent to me. I have been informd when the sink and a bathroom sink will be shipped. I trust that they will.
Reply from reuter.com
We are delighted that you are so satisfied with our customer service.
Community member
1 Reviews
Verified
Although we did not yet have the time to unpackage our new bathroom furniture, the process of ordering was seamless and the delivery was on time. The furniture seems securely packaged. Would recommend!
Reply from reuter.com
We are delighted to hear that you have been impressed by our online shop.
Community member
1 Reviews
Verified
Perfect service, especially timing and delivery.
Reply from reuter.com
We’re delighted to see that you’re satisfied with us.
Community member
1 Reviews
Verified
All good. Perhaps use a pick up point rather than waiting in for the delivery.
Reply from reuter.com
Thank you for leaving us a review.
Community member
1 Reviews
Verified
Everything arrived in good condition and rapidly
Reply from reuter.com
We are delighted to receive your positive feedback.
Community member
1 Reviews
Verified
Simplicity of ordering and shipping time - could not be better!
Reply from reuter.com
Thank you very much for your wonderful review.
Community member
1 Reviews
Verified
Great choice of brands, fast service, great information flow and excellent price.
Reply from reuter.com
We are delighted to hear that we have managed to win you over to our online shop.
Community member
1 Reviews
Verified
Excellent range of products, competitive prices, excellent communication throughout the process, from order to update of parcel location into Portugal. Very satisfied. Will be placing another order soon.
Reply from reuter.com
We are delighted to hear that we have managed to convince you of
the quality of our online shop.
Community member
1 Reviews
Verified
Very good products, very fast delivery .
Reply from reuter.com
We are delighted that we were able to meet your expectations in every way.
Community member
1 Reviews
Verified
Responsible good service. Some generic email communication a bit confusing.
Reply from reuter.com
Thank you for your review.
Community member
1 Reviews
Verified
Everything was OK. I find what I need and the delivery was fast. I am satisfed.
Reply from reuter.com
We are delighted that you are satisfied with our online shop.
Community member
1 Reviews
Verified
Poor after sales service
I ordered a bathtub for more than 1.200 EUR. It has been delivered 3 weeks later and there is a piece that is missing. I already sent them 2 emails without any answer to it, as we need to finish the bathroom asap I guess I will have to buy it myself in another store. Which is very inconvenient when I see the price I have paid.
Poor after sales service.
Reply from reuter.com
We apologise that it took 48 hours until we could answer your complaint.
Community member
1 Reviews
Verified
i was always well informed, even while threre where delays for the delivering. Delivering was very well organized
Reply from reuter.com
Thank you for your review. We are glad that you are satisfied.
Community member
1 Reviews
Verified
Best recommendations
Was initially reluctant to order large items like bathtub, toilet and sinks to Ireland from German website. I had no idea how would they be delivered, will they come damaged, how long will it take. But have to say - so impressed with communication, prices and delivery of goods. Everything went very smoothly and I highly recommend Reuter
Reply from reuter.com
We are delighted that our online shop has met your expectations.
Community member
1 Reviews
Verified
Good service and arrived on time
Reply from reuter.com
We`re pleased to read that you are satisfied with the goods and the delivery.
Community member
2 Reviews
Verified
Excellent service and fast delivery!
Reply from reuter.com
Thank you for leaving us a review.
Community member
1 Reviews
Verified
Good service and hugh assortiment
Reply from reuter.com
We are pleased to read that you are satisfied mit our shop and service.
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With several 100,000 immediately available 1st class branded items, more than 850 employees in the Reuter network and a turnover of over €350 million, the medium-sized family business is the first cho...