Review summary
Customers consistently highlight the fast and timely delivery, robust and effective packaging, and high product quality. Many also appreciate the responsive, professional, and helpful customer service, as well as the clear, regular, and polite communication throughout the ordering and delivery process. The website is frequently described as user-friendly, informative, and easy to navigate, helping to ensure a smooth ordering experience. Some customers mention occasional delivery delays caused by suppliers or couriers. There are also reports of damaged items and breakages despite generally effective packaging. In a few cases, customer service was perceived as unhelpful or slow to respond, and there were rare complaints about unclear or excessive email communication.
This text was automatically created by an AI system from user reviews.
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Verified
great service!
Reply from reuter.com
We are happy when you are.
Verified
Thats great!
Reply from reuter.com
If you're happy, then so are we. Thank you very much for your review.
Verified
Actually everything: the choice, the service, the communication style. Thank you Reuter Team
Reply from reuter.com
Thank you for ordering. We are happy to read you are satisfied.
Verified
Quality product quickly to another country
Placing an order was very convenient. Shipping to another country took much less time than expected. The shipment met 100% of expectations - a high-quality product, safely packaged and delivered safely.
Reply from reuter.com
We are pleased that we could even exceed your expectations.
Verified
Everything very nice
Reply from reuter.com
We're glad you were satisfied with everything.
Verified
Reply from reuter.com
Klasse, dass Sie zufrieden sind – danke!
Verified
Tijdens transport onderdeel beschadigd. Mail met foto gestuurd. Gehele artikel nieuw en onbeschadigd opnieuw
ontvangen.
Reply from reuter.com
We are delighted that we have been able to satisfy you even in the case of a complaint.
Verified
Reply from reuter.com
Schön, dass wir überzeugt haben.
Verified
Reply from reuter.com
Ihre Sterne machen uns glücklich – vielen Dank!
Verified
Reply from reuter.com
Vielen Dank für Ihre großartige Bewertung!
Verified
yeah look I bought a light, in pictures showed 3 pendant lights., but I received single unit- single light.
also
I couldn’t find any info or picture about ceiling fitting and electrical connections. so electrician didnt know where to tun the wire to.
so basically I was waiting and electrician for the unit to arrive , but instead I received single unit because of lack of information then purchasing.
So I tost in to the bin, and had to buy another triple penfant light instead. loosing 140eur.
shit show to be honest..
Reply from reuter.com
We apologise the pictures and description "one flame" wasn't clear enough. We are sad you haven't contacted us about a withdrawal.
Verified
Reply from reuter.com
Wir wissen Ihre tolle Bewertung sehr zu schätzen.
Verified
Reply from reuter.com
Vielen Dank für Ihre großartige Einschätzung.
Verified
Reply from reuter.com
Wir schätzen Ihre positive Bewertung sehr.
Verified
Reply from reuter.com
Thank you for giving us five stars.
Verified
Ordering and website was nice.
Did not notice in the mail that an appointment for pick up was necessary.
Had to wait 40 minutes for 1 package which seems a bit much.
Staff was nice enough.
Reply from reuter.com
We apologise you had to wait. We are pleased that you are satisfied about the rest.
Verified
Reply from reuter.com
Vielen Dank für Ihr positives Feedback und die Sterne.
Verified
Reply from reuter.com
We are pleased to read that you are highly convinced.
Verified
Reply from reuter.com
We're proud that you are completely satisfied.
Verified
Reply from reuter.com
Thank you for the positive review.
