Voetbalshop.nl
Reviews:

45,064 reviews for this company's 4 websites, 436 for voetbalshop.nl/en 

4.44

Good

45,064 reviews for this company's 4 websites since Aug 26, 2025
5
71 %
4
18 %
3
3 %
2
2 %
1
6 %
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Review summary

Customers appreciate fast shipping, the ease and promptness of returns and refunds, and the helpfulness and friendliness of the customer service team. Many are satisfied with product quality and are pleased when rare items and sizes are available. The website is generally considered clear and easy to use, and good deals and promotions are valued. Regular updates and proactive communication are also well received. However, some customers experience delays or missed delivery estimates, slow refund processing or issues with returns, and frustration with unresponsive or slow customer service. Concerns about product defects or durability are occasionally mentioned, and there is disappointment when items or certain sizes are out of stock. A few users suggest improvements for specific website features, and some find regular prices to be high. Lack of information about order status or delays can also lead to dissatisfaction.

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ReviewsVoetbalshop.nl

(612)
(217)
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(1764)
(6977)
Private profile 
2 Reviews
Cross-market review
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I have been a very satisfied customer for years!

I have been a very satisfied customer of Voetbalshop.nl for years! An excellent company with a wide range, beautiful quality products, and good service. Ordering is always easy and everything is handled neatly. The return options are also well arranged. A reliable webshop where I continue to order with pleasure. Absolutely recommended!
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Community member 
2 Reviews
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Adidas football shoes artificial grass Mondial

Unfortunately, my first order was not the right size. Actually, I found the quality of the shoe not very good either. But that also had everything to do with the price. So I ordered a more expensive type in the right size. Great shoes and got a refund for the first order after a few days. In short, well arranged! Great!
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Community member 
1 Reviews
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Official Tracksuit of the Beautiful Witch Circle

The experience in the web store was very good and very friendly; the payment and the quality of the Witch Circle's tracksuit is luxurious. I liked it a lot 😍 thank you very much for making a dream come true. As for the delivery in Spain, it went from bad to worse: they wouldn't bring it to my house for anything in the world, but I talked to you and managed to have my delivery left at a tobacconist, although the tobacconist was in another town and about half an hour from my house. I don't understand why they didn't bring it to my house or at least leave it at the tobacconist in my town.
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Reply from Voetbalshop.be

Dear Jose, Thank you very much for your positive review of your experience with Voetbalshop.be. We appreciate your feedback about the shipment and will consider it to further improve our services. Sporting regards, Team Voetbalshop.be
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Community member 
1 Reviews
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Friendly and fast service

Ordered a football outfit for my son (size 152), it arrived very quickly. Unfortunately, there was a stain on the shirt, so I called immediately and explained the situation. Thanks to the understanding employee and super fast service, a new shirt was in the mailbox the next day. Returned the other shirt and it was handled quickly. Very nice.
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Community member 
1 Reviews
 Verified

Excellent service to USA

It was a great and welcome surprise to see how quickly they shipped from Europe to America. Very easy transaction on their website, and the items wrapped very quickly. I will definitely use this site repeatedly, especially for grip socks that we cannot get in America (Robey)
M K
Mario K.
2 Reviews
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Excellent service

I ordered Nike football boots for my grandson, but upon delivery, there was a production error. After reporting this via WhatsApp, the issue was quickly addressed, a return was initiated right away, and even before returning the faulty pair, new football boots were sent from Voetbalshop's webshop without needing to reorder. In short, excellent service from the webshop.
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Reply from Voetbalshop.nl

Dear customer, It's great to hear that you are so satisfied with the service from Voetbalshop.nl! We find it very important that you and your grandson are happy with the football boots and that any problems are resolved quickly and smoothly. At Voetbalshop.nl, we are always ready to assist you in the best possible way, so you can enjoy your purchase worry-free. Sportive regards, Team Voetbalshop.nl
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Community member 
2 Reviews
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Sorry, but due to circumstances my granddaughter received it this evening. She is super happy and so am I because the advice regarding the right size for my teenage granddaughter is perfect, even allowing some room for growth. Very important in her age category. Thanks again. Happy grandma
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Community member 
1 Reviews
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The training jacket is smaller, therefore returned. But I will order a new XXL. However, the other order that was a medium size also fit small but cannot be returned anymore because it has already been worn, otherwise I would have exchanged it for a size L. Maybe a free training jacket size L.
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Community member 
2 Reviews
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Correct treatment

It could hardly have been more correct. Everything was respected, even my return (too small) was arranged within a very short period of time! In the meantime, I have already received my new order with the correct size. So everything perfect.
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Community member 
1 Reviews
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Serious, service I had confidence.. but the lace of the product (Plastic end came in hand as soon as it was tightened)... Nike phantom 190€... maybe a product check when received on your side before sending to the client?... for my part I put a needle through and heated the plastic... because the option to return for so little seemed more complicated... you're not at fault for anything... Otherwise order service delivery times perfect.. if not for this... that's why 1 star is missing in my review
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Reply from Voetbalshop.be

Hello, We sincerely thank you for your detailed feedback and the trust you have placed in Voetbalshop.be. We are pleased that you appreciated the quality of our service and the speed of delivery. We note your comment about the lace and will work on strengthening our quality controls to prevent this type of inconvenience in the future. Your satisfaction remains our priority and your remarks are valuable for continuously improving our service. Best regards, The Voetbalshop.be team
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Community member 
2 Reviews
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Every year we order football items, 1 word amazing

Every year we order football items for our son at voetbalshop.nl and we are always very satisfied with the beautiful new collection :) and nice offers. They also provide top service and fast delivery..!! Let's play football....!!:)💪🏼💪🏼💪🏼💪🏼
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Community member 
2 Reviews
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Hello soccer shop My order arrived fairly quickly within 3 days As indicated. Even better would be if you order today, it arrives tomorrow, but anyway With DHL, I haven't had really good experiences. But what I would find cool and nice is that you have a pickup point as an option for ordering Neat!!! Super!!!!! Products neatly packaged More orders to follow!! Top
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M A
M. A.
2 Reviews
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For years, we have been happily purchasing from...

For years, we as a family have enjoyed purchasing from Voetbalshop. As an area for improvement, it would be nice to receive a confirmation email after making a purchase. Currently, we have to wait to see if the order went through successfully. You only find out once your order arrives a few days later.
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Community member 
1 Reviews
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Beautiful shoes

The product is beautiful and the price is fine. Delivery could be faster; we had to wait a week. Tip: mention in the description where exactly the initials will be placed on the shoe if this option is chosen. Show an example with a photo.
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Community member 
3 Reviews
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Great site for football/sports gear

Easy site for ordering with different delivery speed options along with the associated costs. If you're in a hurry, you pay more; if you can wait, it's free. An improvement point is if you want to return something, you have to write it out on a piece of paper yourself because very often no form is included. It would be easier if you could indicate what you're returning via the site without having to fill in a paper form.
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Reply from Voetbalshop.nl

Dear Patrick, Thank you for your positive review and valuable feedback! At Voetbalshop.nl, we find it important that ordering is easy and flexible, and we're glad you experience this. We take your points about the return process seriously and are continuously working on improvements to make it even easier to handle returns. Sportive regards, Team Voetbalshop.nl
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Community member 
2 Reviews
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Only got my soccer shoes, no bag...

Only got my soccer shoes, didn't receive a bag. I ordered the pink Nike Phantom from the World Cup and received it properly. Great shoes, but there was just no bag included. Otherwise, everything is perfect, no complaints.
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Community member 
3 Reviews
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Super experience once again

From the few experiences I've had with Voetbalshop, it has always been pleasant. Beautiful products, neatly packaged, delivered on time, and clear communication via email, absolutely top-notch.
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Community member 
1 Reviews
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At first I ordered a size that wasn't quite spacious enough...

I initially ordered a size that wasn't quite spacious enough. So I immediately returned it and ordered another one. Delivered right away. Oh, how happy I was for my grandchild that the outfit arrived on time so he could cheer for Curaçao. And now waiting for the refund from the first order. This could be a bit faster as it's a lot of money.
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Community member 
1 Reviews
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Excellent service. Clear descriptions and if the product does not fit or does not meet expectations, you can return it. This process takes some time, but it is handled properly. Nice items.
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Community member 
1 Reviews
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Proposal to Improve Order Experience

My experience is that the stock is not well maintained. For example, a shirt in size 140 is still in stock, but the matching pants are always sold out, or vice versa. This makes it difficult to order a complete set. Additionally, I find free shipping from €50 illogical for football items. You don't often buy more than €50 worth of items and usually don't need everything at once. Moreover, you might later realize you've forgotten something like shin guards. Then you should be able to reorder them without paying shipping costs again. That would greatly improve customer friendliness. Lastly, I find the prices on the high side. I understand that the sales prices are largely determined by the manufacturers or suppliers and that there's probably little influence on this. That's why I almost always buy items on sale. Especially for children's clothing, I find the regular prices very high, because children often outgrow them within a season. Precisely for this reason, a more flexible shipping cost policy or additional benefits for returning customers would be a nice concession.
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Reply from Voetbalshop.nl

Dear, Thank you for taking the time to share your experiences. We understand that it can be frustrating when the stock is not always in sync, and we are continually working on improvements to better manage this. Unfortunately, in practice, it is not possible to waive shipping costs for orders with a small order value. Returning customers already have benefits with the loyalty points program and the waiver of the sustainability contribution in case of returns. Nevertheless, we will consider your feedback, and we hope you enjoy the purchased items! Best regards, Team Voetbalshop.nl
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Rating for Voetbalshop.nl

4.49
Good
436 reviews since Aug 26, 2025

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Voetbalshop.nl reviews | Voetbalshop.nl was founded 25 years ago by Badge Direct BV, the direct marketing division of the Badge Group. This group has been active in sports and entertainment merchandis...

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