Voetbalshop.nl
Reviews:

43,599 total reviews across 4 markets 9,632 reviews in the last 12 months

4.44

Good

43,599 total reviews across 4 markets9,632 reviews in the last 12 months
5
70 %
4
18 %
3
3 %
2
2 %
1
6 %

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Review summary

Customers appreciate the fast shipping, responsive and helpful customer service, easy and efficient returns process, high product quality, user-friendly and well-organized website, competitive pricing and sales, and the wide selection and availability of sizes online. However, some customers express frustration with delayed deliveries, slow or unresponsive customer service at times, issues with return costs, unclear policies, slow refunds, occasional manufacturing defects or missing items, high regular prices and shipping/return costs, as well as missing sizes or incomplete orders.

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ReviewsVoetbalshop.nl

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Community member 
1 Reviews
Cross-market review
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Cross-market review

Official Tracksuit of the Beautiful Witch Circle

The experience in the web store was very good and very friendly; the payment and the quality of the Witch Circle's tracksuit is luxurious. I liked it a lot 😍 thank you very much for making a dream come true. As for the delivery in Spain, it went from bad to worse: they wouldn't bring it to my house for anything in the world, but I talked to you and managed to have my delivery left at a tobacconist, although the tobacconist was in another town and about half an hour from my house. I don't understand why they didn't bring it to my house or at least leave it at the tobacconist in my town.
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Reply from Voetbalshop.be

Dear Jose, Thank you very much for your positive review of your experience with Voetbalshop.be. We appreciate your feedback about the shipment and will consider it to further improve our services. Sporting regards, Team Voetbalshop.be
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Community member 
1 Reviews
Cross-market review
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Cross-market review

Friendly and fast service

Ordered a football outfit for my son (size 152), it arrived very quickly. Unfortunately, there was a stain on the shirt, so I called immediately and explained the situation. Thanks to the understanding employee and super fast service, a new shirt was in the mailbox the next day. Returned the other shirt and it was handled quickly. Very nice.
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M K
Mario K.
2 Reviews
Cross-market review
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Cross-market review

Excellent service

I ordered Nike football boots for my grandson, but upon delivery, there was a production error. After reporting this via WhatsApp, the issue was quickly addressed, a return was initiated right away, and even before returning the faulty pair, new football boots were sent from Voetbalshop's webshop without needing to reorder. In short, excellent service from the webshop.
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Reply from Voetbalshop.nl

Dear customer, It's great to hear that you are so satisfied with the service from Voetbalshop.nl! We find it very important that you and your grandson are happy with the football boots and that any problems are resolved quickly and smoothly. At Voetbalshop.nl, we are always ready to assist you in the best possible way, so you can enjoy your purchase worry-free. Sportive regards, Team Voetbalshop.nl
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Community member 
1 Reviews
Cross-market review
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Cross-market review
Serious, service I had confidence.. but the lace of the product (Plastic end came in hand as soon as it was tightened)... Nike phantom 190€... maybe a product check when received on your side before sending to the client?... for my part I put a needle through and heated the plastic... because the option to return for so little seemed more complicated... you're not at fault for anything... Otherwise order service delivery times perfect.. if not for this... that's why 1 star is missing in my review
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Reply from Voetbalshop.be

Hello, We sincerely thank you for your detailed feedback and the trust you have placed in Voetbalshop.be. We are pleased that you appreciated the quality of our service and the speed of delivery. We note your comment about the lace and will work on strengthening our quality controls to prevent this type of inconvenience in the future. Your satisfaction remains our priority and your remarks are valuable for continuously improving our service. Best regards, The Voetbalshop.be team
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Community member 
2 Reviews
Cross-market review
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Cross-market review
Hello soccer shop My order arrived fairly quickly within 3 days As indicated. Even better would be if you order today, it arrives tomorrow, but anyway With DHL, I haven't had really good experiences. But what I would find cool and nice is that you have a pickup point as an option for ordering Neat!!! Super!!!!! Products neatly packaged More orders to follow!! Top
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Community member 
3 Reviews
Cross-market review
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Cross-market review

Great site for football/sports gear

Easy site for ordering with different delivery speed options along with the associated costs. If you're in a hurry, you pay more; if you can wait, it's free. An improvement point is if you want to return something, you have to write it out on a piece of paper yourself because very often no form is included. It would be easier if you could indicate what you're returning via the site without having to fill in a paper form.
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Reply from Voetbalshop.nl

Dear Patrick, Thank you for your positive review and valuable feedback! At Voetbalshop.nl, we find it important that ordering is easy and flexible, and we're glad you experience this. We take your points about the return process seriously and are continuously working on improvements to make it even easier to handle returns. Sportive regards, Team Voetbalshop.nl
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Community member 
1 Reviews
Cross-market review
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Cross-market review

At first I ordered a size that wasn't quite spacious enough...

I initially ordered a size that wasn't quite spacious enough. So I immediately returned it and ordered another one. Delivered right away. Oh, how happy I was for my grandchild that the outfit arrived on time so he could cheer for Curaçao. And now waiting for the refund from the first order. This could be a bit faster as it's a lot of money.
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Community member 
1 Reviews
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Proposal to Improve Order Experience

My experience is that the stock is not well maintained. For example, a shirt in size 140 is still in stock, but the matching pants are always sold out, or vice versa. This makes it difficult to order a complete set. Additionally, I find free shipping from €50 illogical for football items. You don't often buy more than €50 worth of items and usually don't need everything at once. Moreover, you might later realize you've forgotten something like shin guards. Then you should be able to reorder them without paying shipping costs again. That would greatly improve customer friendliness. Lastly, I find the prices on the high side. I understand that the sales prices are largely determined by the manufacturers or suppliers and that there's probably little influence on this. That's why I almost always buy items on sale. Especially for children's clothing, I find the regular prices very high, because children often outgrow them within a season. Precisely for this reason, a more flexible shipping cost policy or additional benefits for returning customers would be a nice concession.
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Reply from Voetbalshop.nl

Dear, Thank you for taking the time to share your experiences. We understand that it can be frustrating when the stock is not always in sync, and we are continually working on improvements to better manage this. Unfortunately, in practice, it is not possible to waive shipping costs for orders with a small order value. Returning customers already have benefits with the loyalty points program and the waiver of the sustainability contribution in case of returns. Nevertheless, we will consider your feedback, and we hope you enjoy the purchased items! Best regards, Team Voetbalshop.nl
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Community member 
3 Reviews
Cross-market review
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Cross-market review

Fast delivery and excellent service at Voetbalshop

I recently ordered a football shirt with the beautiful number 23 at Voetbalshop and am very satisfied with my experience. Ordering was simple and quick, and the delivery was tidy and promptly brought to my home. Everything was neatly packaged and exactly as expected. Great service, I will definitely order here again!
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Community member 
3 Reviews
Cross-market review
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Cross-market review

Everything for our football family

Voetbalshop has an organized webshop with a lot of choices. In addition, delivery is fast and if something doesn't fit once in a while, returning is easy. That's why voetbalshop.nl is the main supplier for our football family.
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Community member 
1 Reviews
Cross-market review
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Cross-market review
I was very pleased to receive my package quickly, and as a fan of Cercle Brugge I have already ordered a new package from you, so very satisfied with Voetbalshop.be. I highly recommend it, keep it up. Sincerely.
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Community member 
3 Reviews
Cross-market review
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After I sent an email about the poor/lengthy handling of returned products, I suddenly received an email about the arrival/returned products. So I'm glad something was done with my email and therefore 5 stars. It's now going as it should.
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Community member 
2 Reviews
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Delivery 🚚

The goalkeeper gloves are good and fit well. That wasn't the problem. But the DHL delivery person immediately went back to his car after ringing the bell and quickly left a note because he thought we weren't home. We were home but that took too long for him. Because we did call through the intercom (apartment) but he kept walking. And only 2 days later could we pick up the package at a pickup point. We weren't used to that from DHL
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Reply from Voetbalshop.nl

Hi Mike, Great that the goalkeeper gloves fit well, that is of course the most important thing. It's unfortunate to hear that the delivery via DHL didn't go smoothly, that could certainly have been better. We're glad that you're still satisfied despite that, and we continue to do our best to ensure everything runs smoothly, from ordering to delivery. Sporty regards, Team Voetbalshop
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Community member 
1 Reviews
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Top service. Ordered the wrong size. Returned. Ordered and paid for the correct size again. Received the item quickly. Refund for the wrong size was returned to the account the next day. Well organized. Soccer school
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Community member 
1 Reviews
 Verified
My mistake for ordering a cardboard shirt. I thought I was ordering a real shirt. But the response time and shipping were perfect from this business. Packaging for a cardboard shirt was great. Too bad for me that it wasn't a real jersey.
Community member 
1 Reviews
Cross-market review
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Cross-market review

I went to Leiden looking for sports pants...

I went to Leiden looking for sports shorts in size XXXL, but no, they didn't sell them and I was spoken to as if I was asking for something outrageous. So I searched online and found them at the soccer shop. Well priced and great quality!!
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Reply from Voetbalshop.nl

Dear Ron, Thank you for taking the time to share your experience. At Voetbalshop.nl, we appreciate that you value our sports shorts for their good price and quality. We always strive to provide you with a pleasant and positive shopping experience, both online and in our service. It's great to hear that you found exactly what you were looking for with us! Sporty regards, Team Voetbalshop.nl
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Community member 
1 Reviews
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The webshop is clear and straightforward. I am very satisfied with the purchase. The delivery was very good and fast (I received my purchase a day earlier). My advice to everyone: check voetbalshop.nl first when you want to buy sports items. Ciao 👍
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Reply from Voetbalshop.nl

Dear Benito How wonderful to read that you are so satisfied with your purchase and our fast delivery! At Voetbalshop.nl, we do our utmost to make shopping as clear and pleasant as possible. It's great to hear that this has worked out well for you. We appreciate your advice to others and hope to welcome you back to our webshop soon. Sporty regards, Team Voetbalshop.nl
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Community member 
1 Reviews
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4/5

I found that even though my order fell right in the middle of the busy season (due to King's Night, King's Day), the process went well. Of course, it can always be better, but my experience was good so far. Ordering was easy, especially since I have an account. The package then arrived easily. The shirt arrived in good quality, it just had a few wrinkles, but with the help of an iron, they were quickly removed.
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Reply from Voetbalshop.nl

Dear Senn, Thank you for your nice response. We are delighted to hear that your order at Voetbalshop.nl went smoothly during such a busy season. We strive every day to make the ordering process easy and fast while maintaining quality. We are glad you are satisfied with the shirt. Your experience motivates us to give our best every time. Sporty regards, Team Voetbalshop.nl
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Community member 
1 Reviews
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Top Store

Top store! Good service, competitive prices, and a great loyalty system that allows you to accumulate discounts. The return service is also quick and easily managed. I order here with confidence and always come back to order new sports gear. Highly recommended!
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Reply from Voetbalshop.nl

Dear Leslie, We strive to always offer competitive prices and create a loyalty system that truly provides benefits. It's great to know that our return service also works smoothly and quickly for you. We appreciate the trust you place in us and look forward to helping you with your next sports gear purchase. Best regards, Team Voetbalshop.nl
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Community member 
1 Reviews
Cross-market review
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Cross-market review

My order was not complete! but was delivered later.

Very happy with my Curaçao football shirt, only they forgot to send my Curaçao keychain. It happens, but after several emails about it, fortunately, a response, apologies, and the keychain was sent after all! My dad is happy with it, we're all set for the World Cup! BLUE WAVE! let’s go
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Local score

4.50
Excellent
378 total reviews303 reviews in the last 12 months

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Voetbalshop.nl

Voetbalshop.nl reviews | Voetbalshop.nl was founded 25 years ago by Badge Direct BV, the direct marketing division of the Badge Group. This group has been active in sports and entertainment merchandis...

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