nauticspares.com

Reviews:

Hello Elio, Thank you very much for your 5-star rating across all criteria — delivery, goods, and customer service. We truly appreciate your support. We would have loved to receive a written comment as well, as it is always helpful for other customers and for us to better understand your experience. In any case, we’re delighted to know that everything met your expectations, and we remain at your disposal for any future needs. Best regards, The NauticSpares Team

Hola Carlos, Muchas gracias por su valoración de 5 estrellas y por su comentario “Rapidez y calidad”. Precisamente eso es lo que intentamos ofrecer cada día: rapidez, calidad y un servicio fiable. También nos alegra mucho ver que ha valorado con 5 sobre 5 la entrega, los productos y la atención al cliente. Es una gran recompensa para nuestro equipo y nos motiva a seguir mejorando nuestro servicio para profesionales del sector náutico y propietarios de embarcaciones. Muchas gracias de nuevo por su confianza en NauticSpares y esperamos volver a trabajar con usted en el futuro. Un cordial saludo, The NauticSpares Team.

Bonjour Nicolas, Un grand merci pour votre avis 5 étoiles et votre recommandation ! Nous sommes ravis de savoir que vous appréciez notre sérieux, notre réactivité et la fluidité de nos échanges. C’est toujours un plaisir de collaborer avec des professionnels engagés comme BMS. Nous restons à votre disposition pour vos prochains besoins ! Bien à vous, L’équipe NauticSpares

Hello Eda, Thank you for your feedback. We are sorry to see your 2-star rating, especially as no written comment was provided. Written feedback is always important for us and for other customers to understand the situation properly. Based on our email exchanges, we understand that the issue was related to delivery timing during your trip to France. However, we would like to clarify that the delivery lead time announced at the time of the order was respected. Unfortunately, we cannot be responsible for personal travel schedules or individual logistics constraints. For future orders in similar situations, we would recommend planning an additional buffer of 1 to 2 days between the announced delivery date and your departure, to avoid this type of issue. We would welcome a written review from you explaining your experience in more detail, as it would help provide better context to your rating. Best regards, The NauticSpares Team

Hello Helmut, Thank you very much for your 5-star review! We’re glad to hear that everything went smoothly with your order and delivery. Your satisfaction is our priority, and we truly appreciate your trust in NauticSpares. Don’t hesitate to reach out if you need anything else—we’ll be happy to assist! Best regards, The NauticSpares Team

Hello Stewart, Thank you very much for your 5-star review following your recent order on NauticSpares.com (Ref. 4065). We’re delighted to know that everything went well. We would have loved to receive a written comment as it’s always helpful for other customers—but your rating already means a lot to us! Should you need anything in the future, feel free to reach out—we’ll be happy to assist. Best regards, The NauticSpares Team

Hello Edward, Thank you for your feedback. We’re sorry to see that your rating reflects dissatisfaction with shipping and import costs. However, we would like to clarify for other customers reading this that NauticSpares has no control over U.S. import duties or customs tariffs, which are defined by the USA customs authorities. As for the shipping cost, it was clearly displayed before checkout and the chosen service was an express international delivery, which explains the higher fee — aligned with our urgent shipping policy on spare parts. We always strive to offer the best service possible, and we regret that external factors beyond our control led to this low rating. Thank you again for your order, and we remain available should you need further assistance in the future. Best regards, The NauticSpares Team