nauticspares.com

Reviews:

Dear Amundsen Plastverksted, Thank you for taking the time to share your feedback and for your positive ratings on our products and customer services, this truly means a lot to our team. We sincerely apologise for the longer-than-expected delivery time on this occasion. While we strive to ensure the smoothest shipping experience possible, transit times can sometimes be affected by factors beyond our control. Please know that we take this feedback seriously and continuously work with our logistics partners to improve our delivery performance. We hope this does not discourage you from shopping with us again, and we remain committed to being the reliable boat partner you deserve. Warm regards, The NauticSpares Team Boat partners that care.

Guten Tag Klaus, Thank you for your feedback, and it's good to hear from you again after your previous order with us. We understand your frustration with this delivery delay, but we'd like to clarify an important point: once a parcel is handed over to the carrier, DSV Schenker, its final delivery as well as any contact with the recipient falls under their responsibility, not ours. We have no record of you reaching out to us since the missed delivery date so that we could step in with the carrier on your behalf — that is exactly the kind of support our customer service team can provide in situations like this. We genuinely want to help resolve this delivery issue. Please don't hesitate to contact us directly at contact@casamare.fr or through our customer service, quoting your order reference 48540, and we'll follow up with DSV Schenker to speed things up. Since this delay is beyond our control and we remain fully available to assist you, we'd be grateful if you would kindly reconsider your review once the delivery issue is resolved. We look forward to helping you get your equipment quickly, The NauticSpares Team — Boat partners that cares

Hello Richard, Thank you very much for your 5-star feedback! We’re glad we could support you with a quick and accurate diagnosis, and ensure same-day shipping of the part — delivered to Portugal in just three days. Your satisfaction means a lot to us, and your message perfectly reflects our team’s commitment. Thanks again for your trust! Best regards, The NauticSpares Team

Hello Elio, Thank you very much for your 5-star rating across all criteria — delivery, goods, and customer service. We truly appreciate your support. We would have loved to receive a written comment as well, as it is always helpful for other customers and for us to better understand your experience. In any case, we’re delighted to know that everything met your expectations, and we remain at your disposal for any future needs. Best regards, The NauticSpares Team

Hola Carlos, Muchas gracias por su valoración de 5 estrellas y por su comentario “Rapidez y calidad”. Precisamente eso es lo que intentamos ofrecer cada día: rapidez, calidad y un servicio fiable. También nos alegra mucho ver que ha valorado con 5 sobre 5 la entrega, los productos y la atención al cliente. Es una gran recompensa para nuestro equipo y nos motiva a seguir mejorando nuestro servicio para profesionales del sector náutico y propietarios de embarcaciones. Muchas gracias de nuevo por su confianza en NauticSpares y esperamos volver a trabajar con usted en el futuro. Un cordial saludo, The NauticSpares Team.

Hello Eda, Thank you for your feedback. We are sorry to see your 2-star rating, especially as no written comment was provided. Written feedback is always important for us and for other customers to understand the situation properly. Based on our email exchanges, we understand that the issue was related to delivery timing during your trip to France. However, we would like to clarify that the delivery lead time announced at the time of the order was respected. Unfortunately, we cannot be responsible for personal travel schedules or individual logistics constraints. For future orders in similar situations, we would recommend planning an additional buffer of 1 to 2 days between the announced delivery date and your departure, to avoid this type of issue. We would welcome a written review from you explaining your experience in more detail, as it would help provide better context to your rating. Best regards, The NauticSpares Team

Hello Edward, Thank you for your feedback. We’re sorry to see that your rating reflects dissatisfaction with shipping and import costs. However, we would like to clarify for other customers reading this that NauticSpares has no control over U.S. import duties or customs tariffs, which are defined by the USA customs authorities. As for the shipping cost, it was clearly displayed before checkout and the chosen service was an express international delivery, which explains the higher fee — aligned with our urgent shipping policy on spare parts. We always strive to offer the best service possible, and we regret that external factors beyond our control led to this low rating. Thank you again for your order, and we remain available should you need further assistance in the future. Best regards, The NauticSpares Team