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How Trusted Shops prevents fake reviewsReviewsWKK Europe
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Buena tienda, fiable, con una excepcional atención y seguimiento al cliente. La única pena es que no pude comprar desde España por no tener actualizado mi NIF para compras en Europa, es un requisito indispensable para poder comprar. La recomiendo.
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Bon contact, expédition rapide.
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complete desaster, a week after payment I receive notice the parcel was lost. I only hope
to receive back my payment today.¡¡¡
My complete schedule of delivery for a big contract has now been delayed because of your mistake.
Reply from WKK Europe
Good afternoon Mr. Sopeña,
Thank you for your feedback. We are sorry to hear that your experience with WKK did not meet your expectations.
Unfortunately, your parcel did not arrive within the expected delivery time, and we understand the inconvenience this may have caused. We will make sure you are refunded for your order and hope this provides a satisfactory resolution.
We appreciate you bringing this to our attention and will use your feedback to improve our service.
Kind regards,
WKK
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Rapidez en el envio.
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Having to pay for shipping after placing the order is a barrier to purchase
Reply from WKK Europe
Dear sir, madam,
We are sorry to hear that you were not completely satisfied with your order at WKK. We understand the inconvenience of having to pay for shipping after placing the order. We are currently investigating how we can improve this - perhaps by charging a flat fee for shipping.
For all of the orders placed through our French webshop, we communicate beforehand that shipping is ex works – so either calculated by us after the order has been placed, or the shipping has to be handled by the customer.
Kind regards,
WKK
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