Review summary
Customers consistently praise the exceptional flavor, character, and quality of Casa Emma's wines, often comparing them favorably to other brands. Many highlight the fast and reliable delivery service. The attentive, helpful, and responsive customer service is frequently commended, with staff often going above and beyond. Customers appreciate the easy and efficient ordering process. The olive oil and vinegar products are highly regarded for their quality, freshness, and distinctiveness. Those who visited the winery recall memorable experiences, often linking these visits to their continued loyalty. Competitive pricing, discounts, and the absorption of tariffs are also valued. A few customers mention occasional delays with delivery. Some have experienced occasional website or navigation difficulties during the ordering process. Additionally, there is some confusion expressed about changing offers or inventory visibility.
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What an amazing discovery! The customer service was incredible, Marco helped me choose the perfect wine for a special occasion and answered all my questions with so much knowledge and enthusiasm. The delivery was also surprisingly fast, and the wine arrived in perfect condition. I'll definitely be back!
Reply from casaemmawines.com
Thank you so much for your wonderful review! We’re delighted you enjoyed the experience and that Marco could help make your special occasion even better. We look forward to welcoming you back soon! 🍷
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LOVE the free shipping! Provide more info on the wine club (rules, regulations).
Reply from casaemmawines.com
Thanks so much for the 5-star review Louann! We’re so glad you’re loving the free shipping.
I just sent a private email to your inbox with all the details, rules, and regulations for our Wine Club. Give it a look and feel free to reply directly to the email if you have any questions. We’d love to have you on board!
Cheers from Toscana 🍷
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Great service great wine and exceptional packing of the wine that was shipped
Reply from casaemmawines.com
Thank you so much Mark! We’re thrilled you enjoyed the wine and the service. We take great pride in our packing to ensure everything arrives safely. Looking forward to serving you again soon. Cheers from Toscana 🍷
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The site is somewhat easy to navigate but you need to be careful because you can accidentally order more bottles than intended. After navigating for awhile I figured out how it works.
Reply from casaemmawines.com
Thank you so much for the 5-star rating! We are thrilled to hear that you eventually found the site easy to navigate.
We sincerely appreciate you bringing the potential for accidentally ordering extra bottles to our attention. We are constantly working to improve the user experience of our boutique and will immediately review the checkout process to make it clearer and reduce any chance of unintended orders.
Your feedback is invaluable in helping us make necessary improvements.
We look forward to serving you again soon!
Warmest cheers from Casa Emma! 🍷
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We’ve loved your wines ever since we visited the winery in June. Ordering and shipping are very easy and it’s nice that you offer free shipping and many sales throughout the year.
Reply from casaemmawines.com
That is absolutely wonderful feedback, thank you so much for the 5-star review!
We are so delighted that you loved our wines during your visit to the winery in June, and we're thrilled that we can continue to bring a taste of Tuscany to you through our easy ordering and shipping process.
We appreciate you noticing our free shipping and sales; we work hard to make our wines accessible to our loyal customers throughout the year!
Warmest cheers from Casa Emma! 🍷
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The wines from Casa Emma are simply outstanding. I ordered a selection for a dinner party, and every single bottle was a hit. The quality is exceptional, and you can truly taste the care that goes into each one. The website was easy to navigate, and the whole experience was a pleasure
Reply from casaemmawines.com
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the wines and had such a smooth experience. Cheers to many more memorable moments with Casa Emma! 🍷
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Visited Casa Emma for the 1st time almost 20 years ago. Visited another 3x since and have ordered multiple times. Never been disappointed with the service or the wine.
Reply from casaemmawines.com
Thank you for this amazing 5-star review! We are truly grateful for your nearly 20 years of loyalty and support. We're so pleased that we have never disappointed you with our service or our wine! Cheers from Toscana! 🍷
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Fast delivery
Reply from casaemmawines.com
Ciao Angela, thank you so much for the 5-star review! We know how important it is to get your order quickly, and we’re thrilled to hear we met your expectations. We look forward to serving you again soon! Cheers from Toscana 🍷
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I ordered a special gift for a friend, and the Casa Emma team went above and beyond with their customer service to make sure it was perfect. The delivery was incredibly fast, and my friend was thrilled with the wines. A truly exceptional winery!
Reply from casaemmawines.com
Thank you so much for your kind words! We’re thrilled to hear that your gift made such a wonderful impression and that your friend enjoyed the wines. It was our pleasure to make sure everything was perfect for you, thoughtful moments like these are why we love what we do. We look forward to serving you again soon!