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Review summary
Customers consistently praise the high quality, taste, and uniqueness of the wines, often highlighting specific varietals that stand out from competitors. The olive oil and other non-wine products also receive enthusiastic acclaim for their freshness and quality. Fast, reliable, and often quicker-than-expected delivery is a recurring highlight, and customers find the ordering process simple and user-friendly. Service is described as friendly, responsive, and helpful, with staff providing excellent communication and resolving issues quickly. Many appreciate the value, available discounts, included shipping or tariffs, and memorable winery visits in Tuscany, which enhance loyalty and deepen appreciation for the brand. Some customers note occasional delays in delivery, typically outside the company’s control. There are minor website navigation issues mentioned, and a few express a wish for more consistency in promotions.
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How Trusted Shops prevents fake reviewsReviewscasaemmawines.com
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Great wines at great prices. Like that tariffs and shipping is included. The shipping is a little unpredictable-- keep getting notices that it will be delivered and then is delayed, but I don't think that's Casa Emma's fault.
Reply from casaemmawines.com
Grazie mille, Christine!
We’re so glad you enjoyed the wines and our all-inclusive pricing. Thank you for your patience with the "unpredictable" delivery updates, International shipping and customs clearance can sometimes be a bit of a dance, and while we wish we could control the local couriers as well as we control our vineyards, they occasionally have a mind of their own!
Salute from Toscana! 🍷
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Everything was perfect. Easy to email and make changes even after I placed my order.
Reply from casaemmawines.com
Thank you so much Pam! "Easy to email" is exactly the experience we work for, a real person answers, even after checkout. Grazie for noticing, and salute from Toscana! 🍷
Marco
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Excellent wine and easy to order and quick to deliver
Reply from casaemmawines.com
Grazie mille Brian! Excellent wine, easy ordering, quick delivery: that's the promise, and we're delighted it was kept. Salute from Toscana! 🍷 Marco
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Great communication, friendly service and amazing wine!!
Reply from casaemmawines.com
Thank you so much for the kind words Tara! It was a pleasure taking care of your order, so glad you enjoyed the wine. I look forward to serving you again soon! Cheers from Toscana🍷 Marco
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Service and wines
Reply from casaemmawines.com
Thank you so much for the 5-star rating Vincent! We’re thrilled to hear that you enjoyed both our service and our wines. Cheers from the team, and we hope to serving you again soon!
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Great service , improve on your ordering sometimes hard to get to products
Reply from casaemmawines.com
Thank you so much for the 5-star review and for your feedback Vincent! We are thrilled to hear you enjoyed our service.
We appreciate you pointing out the difficulty in navigating our product selection. We are currently working on optimizing our online store to make browsing and ordering much smoother and more intuitive for you in the future.
We look forward to serving you again soon!
Warmest regards from Chianti🍷
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Wonderful winery!
We love Casa Emma wines as do all of our children whom we gift it to. It takes a little while to arrive in the US but it is worth the wait! I don’t think there is anything you could do better. We appreciate that the prices did not go up because of the tariffs. Thank you for absorbing that cost.
Reply from casaemmawines.com
5 stars! We love that our wines are a family favorite. We appreciate your patience with US delivery—please note any delays are due to customs clearance, which is outside our control. We are happy to absorb the tariff costs to keep prices fair for our loyal customers. Cheers from Toscana! 🍷
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I loved how easy it was to order our favorite wine and I love your discounts for new customers. We tried you wine at a friends house and fell in love. We had to order it for ourselves. It’s that good!
Reply from casaemmawines.com
Thank you so much for the amazing 5-star review Elizabeth ⭐️
We absolutely love hearing that you discovered us at a friend’s house, that might be our favorite way for new wine lovers to find us! There’s nothing better than falling in love with a bottle and then getting to enjoy it again at home.
We’re so glad the ordering process was easy and that you took advantage of the new customer discount, cheers to that! 🥂 And even happier that the wine lived up to the hype.
Thank you for bringing us to your table. We can’t wait to be part of your next glass! 🍷
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I love the wines and the service
Reply from casaemmawines.com
Thank you so much Andres! Wines and service come from the same place, a family estate that cares. We'll keep both worthy of your five stars. Salute, and see you at the next bottle! 🍷
Marco
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Great customer service and great wines! I would highly recommend a visit if you are ever in Tuscany!!
Reply from casaemmawines.com
Grazie mille for the 5-star review Roy!
We are so happy to hear you enjoyed both our wines and the customer service. It was a pleasure having you at the estate, and we truly appreciate the recommendation to fellow Tuscany travelers.
We hope to see you back at Casa Emma again soon, there will always be a glass waiting for you!
Salute 🍷
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- casaemmawines.com
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- Barberino Tavarnelle (Firenze), ITA
About
Nestled in the heart of Tuscany's Chianti Classico region, Casa Emma Winery marries tradition with innovation. Our centuries-old vineyards cultivate Sangiovese, the iconic grape of Chianti, basking in...