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Review summary
Customers are generally satisfied with the product quality, noting good manufacturing and reliable functionality. Customer service is often praised for being helpful and responsive. However, some customers have experienced complications with the return process, and there are mentions of delivery issues, including delays and instances where orders were not received.
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How Trusted Shops prevents fake reviewsReviewsmojogear.eu/en
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Verified
Reply from mojogear.eu/en
Thank you for your great review!
We hope to see you again soon!
Kind regards,
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you for taking the time to leave a review! It is great to hear that you are happy with your purchase.
We hope to see you again soon!
Kind regards,
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you for your lovely review. We hope we can turn those 3 stars into 5 stars with your next purchase. 😊
We hope to see you again soon!
Team MOJOGEAR
Verified
Very happy with your customer service and products. Thank you.
Reply from mojogear.eu/en
Thank you so much for your review! We’re happy to read that you’re satisfied with our service and the [product name]. We truly appreciate you taking the time to share your experience with us.
We hope to see you again soon!
All the best,
Team MOJOGEAR
Verified
I still don’t have the order
Reply from mojogear.eu/en
Thank you for your review. We’re sorry to hear that you still haven’t received your order.
Please contact our customer service team with your order number. We’ll check the shipment with you and find out what’s going on.
We hope to hear from you soon!
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you for your review, it truly made our day!
We hope to see you again soon!
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you for your review! We really appreciate you taking the time to share your experience. 🙏
We hope to see you again soon!
All the best,
Team MOJOGEAR
Verified
Good product, good manufacturing, european company 🇪🇺
Reply from mojogear.eu/en
Thank you for your lovely review, it truly made our day!
We hope to see you again soon!
Team MOJOGEAR
Verified
Superb!
Everything went well and quick. Thank you
Reply from mojogear.eu/en
Thank you for your review! We’re glad to hear that everything went smoothly and quickly.
We hope to see you back soon!
Kind regards,
Team MOJOGEAR
Verified
Never received the item.
Reply from mojogear.eu/en
Thank you for your review.
We're sorry to hear that you have not yet received your order. However, we would like to clarify that our communicated delivery timeframe is up to 10 business days, and your order is still within that period.
Upon checking the tracking information we can see that the shipment received a new scan today, which confirms that it is still moving through the carrier's network and is on its way to you.
We understand that waiting for a package can be frustrating, but based on the latest tracking updates, we fully expect your order to be delivered shortly.
If you have not received the package after the communicated delivery period has passed, please contact us and we will be happy to assist further.
Kind regards,
Koen
MOJOGEAR
Verified
I have not received my order yet. Online it said 2-3 days.
Reply from mojogear.eu/en
We're sorry to hear that you were concerned about the delivery status of your order. For shipments to the UK, we currently communicate an estimated delivery timeframe of 7–14 days. At the time of your review, this delivery window had not yet passed.
After checking the tracking information, we can see that the parcel is scheduled to be delivered today. We will also send you a personal message with these details to provide additional clarification.
We hope your order arrives safely and that you will be satisfied with your purchase.
Verified
Good, but slow on delivery!
Reply from mojogear.eu/en
Thank you for sharing your experience!
We’re glad you’re happy with the product. We apologize for the slow delivery; unfortunately, the shipping process is handled by the carrier and is beyond our control.
We hope to see you back soon!
Kind regards,
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you so much for your review! We really appreciate that you took the time to leave one.
We hope to see you again soon!
All the best,
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you so much for your review! We really appreciate that you took the time to leave one.
We hope to see you again soon!
All the best,
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you for your star review! We really appreciate you sharing your experience.
We hope to see you back soon!
Kind regards,
Team MOJOGEAR
Verified
The ítem has not arrived yet so i didn’t receive it in time. I would have had it delivered to a different address had i been aware it was being posted from germany.
Reply from mojogear.eu/en
Thank you for your review. We would like to clarify that the product is shipped from the Netherlands. We’re sorry to hear that the delivery took a bit longer than you expected; unfortunately, we are dependent on the external carrier for transit times.
We do see, however, that the parcel was delivered within the promised 9-day timeframe, and according to the tracking information, it has now been successfully delivered. We hope you have received it in good order.
Our team will contact you personally to discuss the situation further.
Verified
Reply from mojogear.eu/en
Thank you very much for your review! We truly appreciate that you took the time to leave one.
We hope to see you again soon!
Kind regards,
Team MOJOGEAR
Verified
Reply from mojogear.eu/en
Thank you very much for your review! We’re pleased to see that you’re satisfied.
We hope to see you again soon!
Kind regards,
Team MOJOGEAR
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MOJOGEAR, based in the Netherlands, develops and sells photo and video accessories for smartphones and cameras. MOJOGEAR offers a good price-quality ratio and the very best service. Do you want to ma...
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