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How Trusted Shops prevents fake reviewsReviewsvinciguerrashop.com/en
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Verified
Delighted, strange and beautiful clock.
Nicely designed, engineered and constructed clock. Ordering was ready, delivery was quick.
My only complaint, and I know I am not alone in being caught out with this, is that since the UK stupidly voted for Brexit, there is now an import tax to pay. I'm lucky that it taken so long for me to encounter this but this is no fault of Vinciguerra - perhaps a notification during the purchase process would have helped.
We are nonetheless still delighted by the clock.
Reply from vinciguerrashop.com/en
Dear customer, thank you for purchasing the Modern - Pirondini Cuckoo Clock With Pendulum on our website. We're delighted to hear that you enjoyed both the product and our logistics services. We apologize for the duties, but as we informed you by email, their payment is listed in our terms and conditions. We appreciate your suggestion for additional information during the purchasing process and will try to implement it. We hope you'll return to our website for future purchases.
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The quality is very good.. I only have one problem but it is very important, in case you want to buy. After I payed for a stone table I bought, they informed me two days after that they cancel my order, because they have to rase the price 200 euros more. They said the e-shop had to be informed, so they didn't have time to do it and they made this cancelation. That was totally unprofessional, because I bought an another table and they did the same thing. So I lost almost a week to try to find what to do. I have a shop too and if someone buys something at the wrong price by my mistake, the company takes the responsibility, not the customer.
Reply from vinciguerrashop.com/en
Dear customer, thank you so much for your review.
We apologize again for the inconvenience and fully understand your concerns, but we're still happy to hear that you enjoyed the product and that it's as beautiful as you imagined.
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Items arrived promptly and well packaged
Reply from vinciguerrashop.com/en
Dear Maria, thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed the Cha No Yu Teacup Set by Ichendorf, as well as our customer service and logistics. Thank you again for your trust, and we hope to welcome you back to our site for your future purchases.
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The cake keeper is a great disappointment. It is not airtight.
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Love love Vinciguerra. I was able to purchase some beautiful glassware which I could not find in Australia where I live. Easy no fuss transaction. Very fast shipping. Excellent correspondent keeping me up to date with the status of my order. Thank you!
Reply from vinciguerrashop.com/en
Dear customer, thank you so much for your review. We're happy to hear that you enjoyed the product you purchased, as well as our customer service and logistics. We hope you'll return to our site for your future purchases.
Verified
Great service! Fast delivery and amazing customer care that kept me updated the whole way. Thanks I’ll definitely order again.
Reply from vinciguerrashop.com/en
Thank you so much for your review. We're delighted to hear you enjoyed our services and hope you'll return to our e-shop for future purchases.
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Reply from vinciguerrashop.com/en
Thank you so much for your review.
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Reply from vinciguerrashop.com/en
Thank you so much for your review.
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