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masterfisch.eu
Reviews:

37 reviews in the last 12 months270 total reviews  

4.89
Excellent

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Top positive review

Sep 16, 2023
 Verified review
The packaging looked very secure and safe for the fish. Everyone arrived alive and well, and the acclimatisation kit that comes included worked well. Customer support replies quickly and is helpful, and masterfisch has a large selection. I am hoping very much that you will be getting captive bred seahorses once again in stock. I have been waiting for these for a long time.

Top negative review

Apr 6, 2024
 Verified review
Ordered Melania snails €20 each which is very expensive these are €6 usually I was expecting huge grown snails got tiny 1cm worth maybe €3 each one snail was mini like 7mm. I got scammed by these shop absolutely horrible customer service. AVOID
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Reviews for masterfisch.eu

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13 days ago
 Verified review

Very good!

Very good customer service, incredibly quick feedback on emails, fast international shipping, high quality livestock. Strongly recommended!
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Answer by masterfisch.eu
10 days ago
Thank you for your wonderful feedback! We'll pass on your compliments to your adviser Laurent, who is delighted to help you with your orders! Your satisfaction is our priority! See you soon on Masterfisch.eu! 😊
5 days ago
 Verified review
Allways super good service and great products
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Answer by masterfisch.eu
3 days ago
Thank you very much for your kind feedback! We are delighted to have been able to satisfy your 5th order! We will pass on your compliments to our team, who will be very pleased to hear that you like your animals! See you soon on MasterFisch.eu! 😊
May 22, 2024
 Verified review
Great communication and issue resolve if any
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Answer by masterfisch.eu
May 24, 2024
Thank you so much for your wonderful feedback! We'll pass on your compliments to our team! See you soon on Masterfisch.eu! 😊
6 days ago
 Verified review
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Answer by masterfisch.eu
3 days ago
Thank you very much for your kind feedback! We are delighted to hear that you are satisfied with our services! Thank you very much and see you soon on MasterFisch.eu! 😊
11 days ago
 Verified review
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Answer by masterfisch.eu
9 days ago
Thank you for trusting us with your 1st order! We're delighted to have been able to satisfy you! We look forward to seeing you again on MasterFisch.eu! 😊
13 days ago
 Verified review
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Answer by masterfisch.eu
10 days ago
Thank you for trusting us with your 1st order! Your satisfaction is our priority! We look forward to seeing you again on MasterFisch.eu! 😊
PB
Paul B.
Cork Ireland
13 days ago
 Verified review
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Answer by masterfisch.eu
10 days ago
A huge thank you from the whole team! We're delighted to have been able to satisfy your 48th order! Our team is delighted to see you every time! We look forward to seeing you again to continue to satisfy you! See you soon! 😉
Apr 24, 2024
 Verified review
Excellent service, personal connection by calling to confirm the time and day of delivery would be acceptable. extremely impressed by the quality of product and service, I have purchased from masterfich a number of times in the last few years and always have had a good experience
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Answer by masterfisch.eu
Apr 25, 2024
Thank you so much for your loyalty ! We're delighted to be able to satisfy you every time ! Our customer service team is dedicated to supporting you throughout the ordering process, because your entire satisfaction is our priority ! We look forward to seeing you again on MasterFisch.eu ! 😊
Apr 18, 2024
 Verified review

Masterfish excellence

Masterfisch called me up to confirm the shipment date and took great care with the order, the product arrived securely. This is my 3rd Order with masterfisch and I can highly recommend them as an on line retailer. Thanks Masterfisch team, well done
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Answer by masterfisch.eu
Apr 19, 2024
We'd like to thank you for your wonderful feedback ! We are delighted to be able to satisfy your every order ! Our entire team makes sure that you are available before each delivery so that your animals arrive in the best possible condition ! We look forward to seeing you again, see you soon on MasterFisch.eu ! 😊
May 14, 2024
 Verified review
Very good communication about order, excellent customer service I say! Fast delivery and good quality fish.
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Answer by masterfisch.eu
May 17, 2024
We'd like to thank you for your kind feedback! Your satisfaction is our priority! We'll pass on your compliments to your consultant Laurent, who will be delighted to have satisfied you! See you soon on MasterFisch.eu! 😊
Mar 27, 2024
 Verified review
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Answer by masterfisch.eu
Apr 5, 2024
Thank you very much for your fifth order with us ! It's always a pleasure to satisfy you ! See you soon on MasterFisch.eu ! 😊
Apr 6, 2024
 Verified review
Ordered Melania snails €20 each which is very expensive these are €6 usually I was expecting huge grown snails got tiny 1cm worth maybe €3 each one snail was mini like 7mm. I got scammed by these shop absolutely horrible customer service. AVOID
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Answer by masterfisch.eu
Apr 8, 2024
Dear Sir, We apologise for any inconvenience caused. We would like to inform you that the 3 snails that you ordered (3-6 cm) were not granted approval for shipping on March 19th, 2024, we offered to provide you with 4 snails one size down, at no extra cost to keep the delivery date, which you agreed to during our phone call from that day. We would have never sent these animals without having your prior agreement. We are currently in touch with you in private to offer you a solution, and look forward to your answer, thank you for your understanding. With kind regards, Your MasterFisch Team
Feb 28, 2024
 Verified review

Fantastic Friendly Service

Fantastic service. All snails arrived in perfect condition. Recommended. Will buy again.
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Answer by masterfisch.eu
Mar 1, 2024
We're delighted to have been able to satisfy you and look forward to seeing you again ! See you soon on MasterFisch.eu ! 😊
Feb 28, 2024
 Verified review
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Answer by masterfisch.eu
Mar 1, 2024
Thank you very much for your loyalty. We're delighted that you're satisfied with our services ! See you soon to continue your MasterFisch adventure ! :-)
Sep 16, 2023
 Verified review

Good quality fish, shipping and service

The packaging looked very secure and safe for the fish. Everyone arrived alive and well, and the acclimatisation kit that comes included worked well. Customer support replies quickly and is helpful, and masterfisch has a large selection. I am hoping very much that you will be getting captive bred seahorses once again in stock. I have been waiting for these for a long time.
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Answer by masterfisch.eu
Sep 21, 2023
Thank you so much for your compliments, we are very happy to know that all the animals arrived healthy and that you are fully satisfied with our services! We will of course inform you if seahorses are back in stock, thank you for your trust!
Oct 31, 2023
 Verified review
Everything was really well-packed. The water was still warm and the treat for the fish and for me as well were a nice gesture! They included a free acclimating kit to the order. Works really well. I would definitely order again from them, for both fish and corals. If you hesitate ordering from them. Don't, just place your order!
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Answer by masterfisch.eu
Nov 2, 2023
Thank you for your kind feedback, we really appreciate it! We will continue to strive to improve in order to satisfy you even more. We hope to see you back on MasterFisch very soon!
Sep 26, 2023
 Verified review
Very good and friendly communication + fast shipping. Fish has always been healthy. *****
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Answer by masterfisch.eu
Sep 27, 2023
Thank you very much for your positive feedback on our services, we are happy to satisfy you and hope to have the pleasure to see you again on our website!
Aug 9, 2023
 Verified review

Great service and top quality

Again great service and I received a beautiful healthy angelfish. Top quality.
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Answer by masterfisch.eu
Aug 14, 2023
Thank you so much for your trust and your compliments, we look forward to seeing you soon again on our website!
Jun 19, 2023
 Verified review
Fast deliveries. The fish were in good condition and all survived.
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Answer by masterfisch.eu
Jun 23, 2023
Thank you for your positive comment, we are very happy to know that all the animals are doing well and we hope to see you again on our website!
Sep 21, 2023
 Verified review
Excellent quality of the delivered fish and great support
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Answer by masterfisch.eu
Sep 25, 2023
Thank you very much for your nice comment on our services, we are happy to have been able to satisfy you and we hope to have the pleasure to see you again on masterfisch.eu!