Review summary
Customers consistently praise the fast and timely delivery of their orders, with many noting that packages often arrive earlier than expected. The packaging quality is highly regarded for being careful, secure, and well-insulated, ensuring the safe arrival of animals. Most customers report that animals arrive healthy and active. Customer service is frequently described as responsive, helpful, and professional, and issues are typically resolved quickly. Clear, prompt, and proactive communication about orders, availability, and delivery coordination is also highly valued. Some customers express frustration with the website's stock accuracy and item availability, indicating a need for more frequent updates. While issues such as dead or missing animals are generally handled satisfactorily through refunds or replacements, a few customers report occasional delays in resolution. There are also isolated mentions of occasional disease or loss among delivered animals.
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How Trusted Shops prevents fake reviewsReviewsmasterfisch.eu
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Verified
Fish all arrived healthy
Thanks for the fish. They arrived healthy and have settled into my aquarium very well.
Reply from masterfisch.eu
It is our pleasure! We have to say thank you for your nice feedback! Enjoy your new animals, and you are welcome anytime on our website for your future aquaristic plans! ☺️
Verified
All the fish ordered were in excellent condition. All the effort of the team that prepared the fish for transport is very visible and I thank them for that.
Reply from masterfisch.eu
We are very thankful for your kind feedback! We take great pride in the quality of all steps of the orders, and we are very happy that you trusted us, we wish you a pleasant day and see you soon again on MasterFisch!
Verified
The order arrives succesfully
The order arrived successfully and the fish were in good condition. The fish species in my order were changed because the original ones were in poor condition according to the customer service representative. However, my opinion was asked about the change before the order was delivered.
Reply from masterfisch.eu
Thank you very much for your feedback and your picture!
We’re glad to hear that your order arrived safely and that the fish were in good condition 🐠
We also appreciate your understanding regarding the change in species. Because the well-being of our animals is our priority, we preferred to check with you before modifying the species in your order.
We hope to have the pleasure of assisting you again soon at MasterFisch!
Verified
Only positive things
Great that they call before delivery so you can choose the day you are home.
I have only received healthy animals
If there is anything that could be improved, maybe a slightly larger selection of freshwater fish
Reply from masterfisch.eu
Thank you very much for your feedback!
We’re delighted that you appreciate our communication and the ability to choose the delivery day and that all your animals arrived healthy 🐠
We also take note of your suggestion of freshwater fish - feedback like yours helps us continue to improve.
See you soon on MasterFisch! ✨
Verified
Great customer service for aquarists. Everything went great. I can definitely recommend the company.
Reply from masterfisch.eu
Many thanks for this kind feedback, we are very happy that you enjoy your new animals! 🤗🐠
We hope to see you very soon again on MasterFisch! 😀
Verified
Tout s’est passé super bien avec les poissons
Tout s’est passé super bien avec le vendeur. Les poissons ils sont en très bonne santé.
La seule chose qui était UPS, un petit peu cassé le carton. Mais heureusement il y avait rien survenu au poisson.
Reply from masterfisch.eu
Merci beaucoup pour votre retour !
Nous sommes ravis que vous soyez satisfait de votre expérience avec MasterFisch 🐠✨
Nous sommes en revanche sincèrement désolés pour les problèmes rencontrés avec la livraison. Le soin apporté au colis sont essentiels, en particulier pour des animaux vivants. Nous ne manquerons pas de faire remonter ces éléments à notre transporteur afin que ça ne se reproduise plus.
Merci encore pour votre confiance, à très bientôt sur MasterFisch !
Verified
Rapid and professional service, huge range
I've ordered from MasterFisch a few times now and have been very impressed with their service. Fish have always arrived to me within 24 hours of shipping out, still warm and with extremely minimal DoA. Glad to continue being a customer.
Reply from masterfisch.eu
Thank you very much for your feedback, Mr. Meyler!
We are delighted to hear that our service continues to meet your expectations and that your fish have arrived healthy and on time.
Ensuring the safe transport and well-being of our animals is always our priority.
We look forward to continuing to accompany you on your MasterFisch experience with future orders.
See you soon on MasterFisch 🐠
Verified
Fantastic company
Never had any issues with this company, fish are top quality and customer service is top notch, any problems resolved very quickly. Delivery to Ireland next day is another reason I shop here!
Reply from masterfisch.eu
Dear Mr Barry,
Thank you very much for your feedback and for your continued trust with your 5th order. We are delighted to know that you are satisfied with the quality of the fishes, our customer service and the fast next-day delivery to Ireland 🐠
It’s always a real pleasure to accompany passionate customers like you and we truly appreciate your loyalty.
We look forward to assisting you again soon on MasterFisch!
Verified
Very trustworthy, incredibly fast and effective communication.and above all care for the actual well being of the fish/coral. Thanks!
Reply from masterfisch.eu
You are so kind, we also want to thank you for your loyalty after 6 orders, and it is always a real pleasure to speak with you over the phone or per e-mail, we hope to see you again soon on our website! 😊
Verified
Five *****
Reply from masterfisch.eu
We would like to thank you very much for your comment! ☺️
We look forward to welcoming you back on MasterFisch for your future aquaristic plans! 😉
Verified
Super as always
Very professional approach, fast and reliable service, best prices. Wish you all the best.
Reply from masterfisch.eu
We are so happy that you enjoy your new animals, and your loyalty after this 3rd order makes us so proud!
We will continue to share the MasterFisch experience to Latvia and hopefully beyond 😉🐠🥰
Verified
Very fast shipping, for some items which were missing, I got identical replacement. All animals delivered healthy and no problems even after week.Thank you Masterfisch
Reply from masterfisch.eu
Thank you very much for your feedback!
We’re delighted that the shipping was very fast and that the replacement animals met your expectations 🐠
It’s wonderful to hear that all animals arrived healthy and have remained in great condition even after a week. Thank you also for sharing the photos. It’s always a pleasure to see your animals thriving.
We look forward to assisting you again soon on MasterFisch!
Verified
The best fish store i recomend .
They care the fish , like their own .
Ty for great service .
Reply from masterfisch.eu
We would like to thank you, for your compliments and this beautiful picture of one of your new Neon Yellow Panchax! We wish you a lot of fun with your new animals and hope to see you soon again on MasterFisch! 🤗🤗🤗
Verified
Reply from masterfisch.eu
Thank you for your very 1st order! We are delighted that your animals have arrived safe and sound in Slovenia!
We look forward to seeing you again so that we can continue your MasterFisch adventure together! 😄❤️🐠
Verified
I like the prompt responses via Mail or phone on my questions.
Reply from masterfisch.eu
We are so happy that you enjoy our services! We hope to see you again on our website soon! 🤗
Verified
Fast delivery, can only recommend
Reply from masterfisch.eu
Thank you very much for your kind feedback after this first order, we are very happy that your animals arrived well to Slovakia! We look forward to seeing you soon again on MasterFisch! 😉
Verified
Reply from masterfisch.eu
Knowing that you’re satisfied is our greatest source of pride – we’re delighted that you enjoyed your first order to Croatia!
Thank you for your feedback, and we hope to see you again soon on MasterFisch! 😀
Verified
Fast delivery and great packing. One or maybe best i work with so far.
Reply from masterfisch.eu
Your satisfaction is our pride, thank you so much for these compliments!
Our best wishes to you in Croatia, and see you soon again on MasterFisch! 😄😄😄
Verified
A+
Reply from masterfisch.eu
Thank you so very much for this kind feedback following your 3rd order on our website! 😀
We are so happy that you enjoy our services and delivery to Slovenia, we wish you a lot of fun with your new animals and hope to see you soon again on MasterFisch! 🤗
Verified
Super nice
Reply from masterfisch.eu
Thank you for taking the time to share your experience, we are very happy that you had a good one! 😄
We’re always here to help and would be delighted to welcome you back to MasterFisch! 😉