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Review summary
Customers consistently praise the health, vitality, and condition of the fish received. Delivery is frequently described as fast, punctual, and meeting or exceeding expectations. Many customers highlight responsive, helpful, and professional customer service, especially when resolving queries. The packaging is widely regarded as secure and effective for live animals. Customers also appreciate being kept well-informed throughout the process, including proactive updates and calls regarding availability or delivery. A few minor issues were reported, such as unavailable or sick fish, but these are typically addressed quickly and satisfactorily with refunds, alternatives, or prompt communication.
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How Trusted Shops prevents fake reviewsReviewsmasterfisch.eu
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Verified
Leakage
All generally good as usual, but I felt with this order some of the fish were smaller than advertised. One bag had also leaked severely, leaving only a very small amount inside the bag by the time the package arrived. Thankfully and hopefully the fish have survived.
Reply from masterfisch.eu
Dear Sir,
We thank you for having taken the time to leave us this feedback following your 5th order to Portugal, we are very happy to know that your animals are doing well.
Our customer service will immediately take contact with you regarding the issue of the leak during the transport, and especially the size of the animals you received, kindly note that we always are available to assist you if you contact us either per phone or per email.
We will for sure find a solution that will be satisfactory to you, thank you again for your loyalty and trust.
Verified
Fish arrived fast. Very happy
Fish arrived fast. Earlier than expected. All fish alive and healthy. Very happy
Reply from masterfisch.eu
Thank you so very much for these kind words! 😀
Our Team is proud that you are satisfied with your order and your animals, see you soon again on MasterFisch! 😊🪸🐠
Verified
Great service
The fish were sent, within the agreed delays and arrived in perfect condition. The packaging was excellent, fortunately, as UPS decided that, even though the box explicitly said "live animals", there were none inside. Therefore, they kept the fish for 3 days in their warehouse.
The only thing I would have you improve on is your choice in couriers.
Reply from masterfisch.eu
Thank you very much for your message, Mrs. Mouga! 😊
For your first order with us, we are delighted to hear that your fish arrived in perfect condition and that the packaging ensured their safety despite the courier issues. We sincerely regret the inconvenience caused by the handling of your shipment and take your feedback regarding the choice of couriers very seriously.
Your remark has been noted and will be communicated to the delivery teams to reinforce careful handling of live animals.
Your satisfaction and the well-being of your animals remain our top priority, and we hope to welcome you again soon on MasterFisch! 🐟✨
Verified
Guppies
I bought a ton of fish from them and they shipped them to Sweden in October/november. I think 45 guppies all in all and a couple bristlenose suckers.
They arrived live and well.
Since 7 guppies have died at different points in time, while the rest look happy and many have already had babies. I was actually expecting a handful of desths but they were fine for the first week after arrival and the reason of death may be completely unrelated to the trip or prior condition of the fish. The fish are beautiful and don’t have aby visible ailments or diseases, so I am happy.
Reply from masterfisch.eu
Thank you very much for your feedback and for sharing your experience with us! 😊
We are delighted to assist you with your second order and very happy that all your fish arrived in good health ✨
We are glad to hear that our shipping service and care met your expectations.
Your satisfaction is our priority, and we look forward to continuing your MasterFisch adventure together! 🐠
Verified
Great customer service, attention to my requests, fast delivery!
Reply from masterfisch.eu
It is always our pleasure to do our best and provide our clients with the best we can offer ☺️
We are happy that your animals arrived safely in Hungary, and we hope to see you soon again on MasterFisch!
Verified
Gubbies
All of the gubbies I ordered arrived healthy and look exactly like in the pictures
Reply from masterfisch.eu
Thank you very much for your kind feedback! 🤗 We are very happy that your animals arrived safely and that you enjoy them! 😀
See you soon again on MasterFisch! 😉
Verified
Reply from masterfisch.eu
We are very proud and happy to know that your first order arrived perfectly to Lithuania, thank you very much for this 5-star rating! 🤗
We hope to see you again soon on MasterFisch, it will always be a pleasure for us to assist you! 😀🐠
Verified
Fish all arrived healthy
Thanks for the fish. They arrived healthy and have settled into my aquarium very well.
Reply from masterfisch.eu
It is our pleasure! We have to say thank you for your nice feedback! Enjoy your new animals, and you are welcome anytime on our website for your future aquaristic plans! ☺️
Verified
All the fish ordered were in excellent condition. All the effort of the team that prepared the fish for transport is very visible and I thank them for that.
Reply from masterfisch.eu
We are very thankful for your kind feedback! We take great pride in the quality of all steps of the orders, and we are very happy that you trusted us, we wish you a pleasant day and see you soon again on MasterFisch!
Verified
The order arrives succesfully
The order arrived successfully and the fish were in good condition. The fish species in my order were changed because the original ones were in poor condition according to the customer service representative. However, my opinion was asked about the change before the order was delivered.
Reply from masterfisch.eu
Thank you very much for your feedback and your picture!
We’re glad to hear that your order arrived safely and that the fish were in good condition 🐠
We also appreciate your understanding regarding the change in species. Because the well-being of our animals is our priority, we preferred to check with you before modifying the species in your order.
We hope to have the pleasure of assisting you again soon at MasterFisch!
Verified
Reply from masterfisch.eu
Our Team is glad to know that this renewed MasterFisch experience went well, and that your Tridacna arrived safely home! 😉
Thanks again for your loyalty and trust, and we hope to be lucky enough to see you again soon on our website! 😄🐠🪸
Verified
Reply from masterfisch.eu
Thank you very much for your kind feedback! We are very happy that your animals arrived well in Slovenia! 😀
We look forward to seeing you again on our website, and wish you a very nice day! 🤗🐠
Verified
Reply from masterfisch.eu
Our Team would like to thank you for taking the time to leave this feedback following your first order! 🤗
We are delighted to know your animals arrived safely in Sweden, and we look forward to seeing you again on our website! 😀🐠
Verified
Only positive things
Great that they call before delivery so you can choose the day you are home.
I have only received healthy animals
If there is anything that could be improved, maybe a slightly larger selection of freshwater fish
Reply from masterfisch.eu
Thank you very much for your feedback!
We’re delighted that you appreciate our communication and the ability to choose the delivery day and that all your animals arrived healthy 🐠
We also take note of your suggestion of freshwater fish - feedback like yours helps us continue to improve.
See you soon on MasterFisch! ✨
Verified
Reply from masterfisch.eu
Many thanks for your kind feedback! We are happy to know your first order arrived safely in Finland! 😀
We look forward to seeing you again on MasterFisch! 🤗
Verified
Reply from masterfisch.eu
It is a pleasure for us to know that you are fully satisfied with your second order on our website! ☺️
Our best wishes to you in Denmark, and see you soon again! 😉
Verified
Reply from masterfisch.eu
Thank you very much for taking the time to leave us this 5-star feedback, we really appreciate it, and we are happy you liked your second order! 😄
Our greetings to you in Lithuania, and you will always be welcome on MasterFisch! 🤗
Verified
Reply from masterfisch.eu
Our team would like to thank you for this perfect score following your second order! 😊
We send you our best wishes in Sweden, and hope to have the pleasure to see you again soon! 😄
Verified
Great customer service for aquarists. Everything went great. I can definitely recommend the company.
Reply from masterfisch.eu
Many thanks for this kind feedback, we are very happy that you enjoy your new animals! 🤗🐠
We hope to see you very soon again on MasterFisch! 😀
Verified
Reply from masterfisch.eu
Thank you so much for your kind feedback! We are delighted to know that your fifth order arrived well at your home in Croatia! 😀
We will always be happy to welcome you again on our website, hopefully soon, for all your future aquaristic projects! ☺️
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masterfisch.eu
- +33389500147
- www.masterfisch.eu
- info@masterfisch.eu
- Freiburg im Breisgau, DEU
About
masterfisch.eu
Buy marine and tropical fish to bring your aquarium to life with over 2000 references at the best price. From discus fish to clownfish, choose among common or rare species, included invertebrates, cor...
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