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Review summary
Customers consistently praise the excellent health, condition, and vitality of the fish and animals received. The fast and punctual delivery times, often with next-day or 24-hour arrivals, are highly appreciated by most customers. Customer service is widely described as responsive, professional, and helpful in resolving issues and communicating updates. The packaging is frequently mentioned as excellent, secure, and effective in protecting live animals during transit. Clear, proactive, and informative communication is highlighted as a strong point, especially regarding order updates and issue handling. Customers trust the service for consistent experiences, dependability, and are willing to recommend or reorder. When issues arise, customers note that problems are addressed quickly, refunds are processed, and alternatives are offered.
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How Trusted Shops prevents fake reviewsReviewsmasterfisch.eu
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Verified
Hitchhickers
The only thing was. Lucky we checked and dipped. There were a few pests that came with the batch.
Reply from masterfisch.eu
Hello,
We are delighted that your corals arrived in excellent condition.
Following your comment, our sales team will contact you as soon as possible to discuss with you what you may have observed after giving your corals a preventive dip.
For your information, please note that we follow a comprehensive process to ensure that our aquariums always contain a targeted microfauna that is beneficial to corals. These useful little organisms can sometimes be mistaken for pests!
Giving corals a preventive dip before introducing them into your aquarium is an excellent practice. It helps ensure that new arrivals are introduced under the best possible conditions.
Thank you for your feedback, and please do not hesitate to contact us if you need any further assistance.
See you soon,
Kind regards,
The MasterFisch Team
Verified
Communication was excellent, I've received email and a phone call to discuss about some availability issues, was able to chose the date of delivery and got it in time, with all fishes in perfect conditions.
I am super happy with the fishes, they are beautiful and very active
Thank you very much.
I strongly recommend MasterFisch !
Reply from masterfisch.eu
Thank you very much for your wonderful feedback!
We’re thrilled that our communication met your expectations, that you were able to choose your preferred delivery date, and that all the fish arrived in perfect condition 😊
It’s fantastic to hear that your fish are beautiful, active, and that you’re so happy with them. Your recommendation means a lot to us and motivates our team to keep providing the best service possible.
We look forward to assisting you again soon on MasterFisch!
Verified
Great customer support, prompt response time. Well packaged and quick delivery
Reply from masterfisch.eu
Thank you so much for this kind feedback and for your compliments, we are happy to know that you were satisfied with this order! 😊
See you very soon again on MasterFisch! 😀🐠
Verified
Odlična trgovina .... sve pohvale .....
Reply from masterfisch.eu
Thank you very much for your review and your kind words! We’re delighted to hear that your experience with MasterFisch has been so positive 😊
Thank you for your trust, and we hope to see you again soon!
Verified
Gyors, pontos szállítás.
Reply from masterfisch.eu
Thank you so much for your review!
We're delighted to hear that you appreciated our fast, on-time delivery 😊
Thank you for your trust and we hope to see you again soon on MasterFisch!
Verified
Excellent fish and great customer service...and good value
Reply from masterfisch.eu
Our whole Team would like to thank you very much for your kind comment and your compliments! We feel proud to receive such feedback!
We look forward to welcoming you back to MasterFisch soon! 😉🪸🐠
Verified
Reply from masterfisch.eu
Thank you for your 1st order!
We are delighted that your animals have arrived safely in Slovenia!
We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
++++
Reply from masterfisch.eu
Thank you very much for your 3rd order!
We're delighted to hear that you're happy with your order! We will pass on your compliments to our entire team!
We look forward to seeing you again on MasterFisch! 😊
Verified
Reply from masterfisch.eu
Thank you for your 3rd order!
We are delighted that your animals have arrived safely in Sweden! We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
Reply from masterfisch.eu
Thank you for your 1st order!
We are delighted that your animals have arrived safely in Croatia!
We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
Reply from masterfisch.eu
Thank you for your 1st order!
We are delighted that your animals have arrived safely in Finland!
We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
Sehr vertrauenswürdig
Ich habe bereits mehrere Bestellungen aufgegeben und alles lief reibungslos, die Tiere waren stets gesund und fit. Bei meiner letzten Bestellung wurde ich angerufen, da ein Artikel nicht lieferbar war, man mir aber alternative Lösungen anbot.
Reply from masterfisch.eu
Vielen Dank für diese sehr freundliche Bewertung anlässlich Ihrer dritten Bestellung bei MasterFisch! Wir sind sehr stolz darauf, dass wir Sie mit unseren Tieren und der Qualität unseres Services zufriedenstellen können!
Bis bald wieder auf unserer Website! 🤗
Verified
Reply from masterfisch.eu
Thank you for your 1st order!
We are delighted that your animals have arrived safely in Denmark!
We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
Reply from masterfisch.eu
Thank you for your 6th order!
We are delighted that your animals have arrived safely in Latvia! We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
Thank you for my beautiful fish.
Reply from masterfisch.eu
It is our pleasure, we would like to thank you for your trust and for taking the time to leave this review! 😀
We hope to see you again soon on our website! 🤗🐠🪸
Verified
Reply from masterfisch.eu
Thank you for your 9th order!
We are delighted that your animals have arrived safely in Denmark! We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
quick and realable
Reply from masterfisch.eu
Thank you for your feedback!
We’re glad to hear that you were happy with our fast and reliable service. We really appreciate your trust and look forward to continuing our adventure together! 😊
Verified
Reply from masterfisch.eu
Thank you for your 6th order!
We are delighted that your animals have arrived safely in Denmark! We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
Reply from masterfisch.eu
Thank you for your 2nd order!
We are delighted that your animals have arrived safely in Romania! We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
Verified
Reply from masterfisch.eu
Thank you for your 2nd order!
We are delighted that your animals have arrived safely in Finland! We look forward to seeing you again so that we can continue your MasterFisch adventure together!
See you soon on our website! 😊
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +33389500147
- www.masterfisch.eu
- info@masterfisch.eu
- Freiburg im Breisgau, DEU
About
Buy marine and tropical fish to bring your aquarium to life with over 2000 references at the best price. From discus fish to clownfish, choose among common or rare species, included invertebrates, cor...
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