tinybuddy.eu

Reviews:

Items took forever to ship out and once they did ship out they are taking ages to arrive? Ordered June 9th and it is June 22th, still nothing has arrived? Very unhappy about this.

Très déçu du support client. Ils ne donnent pas l'impression de vouloir vous aider. Le point de livraison était incorrect (en point relais alors que je suis sur avoir commandé à mon domicile) et la quantité livrée est incorrecte. Dommage, la première commande il y a 6 mois était parfaite Very bad customer support. They don't give the feeling they want to help you. The point of delivery was incorrect (relay point but i'm sure i ordered to my private address for delivery) and the quantity delivered is not correct. Pitty, my first order 6 months ago was perfect.

When I was placing order the website claimed that the product is available and will be shipped at the latest within two days. After three days of waiting nothing had happened but I got an email from customer service stating that the product is not available and the new batch will arrive after four days. The order was shipped one day later after their informed new batch arrival date - so it was shipped eight days after placing the order. Now, 12 days after ordering I still haven't got it and customer support is not willing to give any compensation. I had to buy food for my dog from another place since it was not delivered in reasonable time even though I had calculated quite a lot of "error marginal" for the delivery time. Wouldn't be a big issue If the food was just ordinary stuff but on this case it's special veterinary diet food which is not widely available and I had to go a long way to get it from brick and mortar pet store.

Le service après-vente est extrêmement nul. Aucune réaction de leurs part malgré mon effort d'envoyer un mail en anglais pour me faire comprendre 👎 J'ai un problème avec une de mes gamelles, j'en achète 3 pour mes 3 chats, l'une d'entre elle et défectueuse, cela fais deja la 3ème fois que je change les piles et aujourd'hui, denouveau je dois les changer car la gamelle ne veut plus s'ouvrir, d'ailleurs cette meme gamelle la puce de ce dernier ouvre la gamelle d'une autre gamelle et heureusement dans ce cas ci, le beuge fait qu'il peut encore manger sinon il mourrait de faim...

Avoid! Ordered 15th Nov, nothing shipped out,messaged, turns out one item not in stock.. Will be 23rd, waited, delayed again til 28th asked to send separate they said no. Asked to cancel the delayed item, they said klarna sorts the refunds and I have to ask them. Waited weeks for the sent items, tracking with postnord not working, nothing arrived told to wait til 12th Dec and they will help. 12th Dec I asked to resend but with dhl, they refused and said refund only an will take further 5 days. Waste of time! Avoid this awful company

I have not received any notifocatuon that the order has been shipped yet. I am going on a trip next week so likely won't need it anymore.

Bad when you are asked for a review before your item has arrived. Ordered a week ago and still waiting...

Order placed on the 7th and not received by the 17th, customer service contacted to explain non receipt only to receive notification that order had only been sent to DHL on the 18th and delivery could take another four days. Shocking turnaround for a company which on its website suggests it has a prompt delivery for orders. Will not be using them again or recommending them to anyone

I ordered on 23-Nov and the website said the product was in stock. Email from company at the end of November saying product was out of stock and they were waiting on delivery. Order only dispatched 07-Dec so a 2 week wait from ordering to shipping. I have since ran out of cat food and had to buy a stick locally at large expense. I would be hesitant to order again.

The order was shipped as promised - on December 11th. The delivery was supposed to take up to 5 business days. On December 17, according to tracking, the parcel is still in the mail terminal in Sweden. It's unlikely that the package will arrive before Christmas, when I'm going on vacation. That means I won't be able to get it. Very sorry

Placed an order over 10 days ago and haven't received any info, despite their confirmation saying the order will be processed in 3 days. I've contacted customer service twice but haven't received any response. I'm just glad I chose to pay after delivery, which will probably be never. I won't order again.

6 days after i placed an order, I received an email informing me that they could not ship to my country (Greece_. I don't understand why was i then able to place an order for Greece in the first place (they claim to send all through Europe) and why did it take 6 days before they could let me know.

Do not buy anything via this webshop. I ordered, paid and only received order confirmation. After that there has been silence. I mailed and filled out a question form but did not receive any update or answer. This is a web shop that takes the money but does not deliver!

I think they are the closest thing to a scam! Awful experience with return policy, I have sent items weeks ago and never heard back. Prior to this, huge confusion and poor customer service (although people answering are kind, the general customer service is shameful)

Ordered a dog harness nowhere did it say thet they would only deliver withiun the EU - this should be made obvious. Then you get mails in Dutch a language I do not speak. Also no refund after 8 days but quick enough to take the cash. Very poor service

Product not delivered yet though shipped end of June. No communication nor explanation from the delivery company (they just said it was delayed after I claimed) and no answer to my claim from tinybuddy.