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updated on: Mar 25, 2023
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Reviews for mypalmshop.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Apr 4, 2022
Wonderful palm trees in very nice condition. Nicely packed, fast delivery and I am more than pleased. Thank you.
They arrived when we still had minus degrees and survived planting in minus 7 degrees Celsius in the pot.
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the most relevant critical review
Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items.
The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms.
The 3rd order: impeccable, nothing to complain about, beautiful plants.
This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Reviews for mypalmshop.com
Verified review
Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items.
The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms.
The 3rd order: impeccable, nothing to complain about, beautiful plants.
This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Answer by mypalmshop.com
Sep 5, 2022
Hello, we have had contact the whole time. It's right all other orders from you where perfect, but this time there was an issue with the transport company, you also know. For us it was also difficult but we updated you every time, you also opened a paypal dispute, during this dispute we can't pay you back because we have to get also through the investigation from them. You received al your money back, we also offer to send a new parcel, what more we can do? We are very sorry for what happend but it wasn't our fault, we really do our best.
Verified review
The order arrived a little late, unfortunately it was shipped a day too late to arrive before easter. Fatsia had quiet a few broken leves, but will recover. I ordered 2 Yucca rostrata, one of them was good, but the other was not a plant i would have chosen myself, so im not satisfied this time
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Verified review
Jun 12, 2022
3 1/2 stars,if possible.
The plants were of good quality and size, but the packing was a problem and they were damaged during shipping. I sent the company an email and the customer service was excellent. Multiple staff contacted me back and I was offered a partial reimbursement.
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Verified review
Apr 7, 2022
the plants arrived well and healthy but it took ages for them to get here and also I asked for directions on taking care of them but all I got was "good soil", so now I have to experiment, risking their well being :(
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Verified review
May 2, 2022
Fatsia japonica Variegata was insite Fatsia japonica Spiders Web
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Answer by mypalmshop.com
Jun 2, 2022
Hello, we see you have already found a solution with the costumer service with this issue.
Verified review
May 5, 2022
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