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updated on: 7/6/2022
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the most relevant positive review
1 year ago
I bought a plant that was on sale. When the order was processed it turned out that I actually had payed more than the pricetag had indicated. The error was corrected immediately by Claudia who made me a rapid refund. Recommended shop! Plant was excellent quality!
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the most relevant critical review
5 days ago
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items.
The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms.
The 3rd order: impeccable, nothing to complain about, beautiful plants.
This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Verified review
5 days ago
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items.
The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms.
The 3rd order: impeccable, nothing to complain about, beautiful plants.
This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Verified review
25 days ago
3 1/2 stars,if possible.
The plants were of good quality and size, but the packing was a problem and they were damaged during shipping. I sent the company an email and the customer service was excellent. Multiple staff contacted me back and I was offered a partial reimbursement.
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Verified review
3 months ago
The order arrived a little late, unfortunately it was shipped a day too late to arrive before easter. Fatsia had quiet a few broken leves, but will recover. I ordered 2 Yucca rostrata, one of them was good, but the other was not a plant i would have chosen myself, so im not satisfied this time
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Verified review
3 months ago
the plants arrived well and healthy but it took ages for them to get here and also I asked for directions on taking care of them but all I got was "good soil", so now I have to experiment, risking their well being :(
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3 months ago
Fatsia japonica Variegata was insite Fatsia japonica Spiders Web
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Answer by mypalmshop.com
1 month ago
Hello, we see you have already found a solution with the costumer service with this issue.
Verified review
3 months ago
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5 months ago
The dicksonia was not wrapped carfully enough -almost all tips on the leafs where broken. A shame because the plant as such looks to be in excellent shape. As the Dicksonia do not have that many leafs it leaves a sad impression for the plant now.
The palm was better wrapped round the leafs and only one tip broken. So that plant looks great.
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Verified review
5 months ago
Fast dispatch and delivery, palm tree was delivered in good condition and I received healthy looking plant. Unfortunately I received plant from down price range, I was offer discount but not compensate the difference.
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1 year ago
Fick paket nummer 2 tvådagar senare, palmen var möglig
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