TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 1, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Aug 12, 2022
The quality of the item is so poor. The gold/silver mix strap looks so cheap! Returns are a pain!
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Answer by CLUSE.com
Aug 19, 2022
Dear customer,
Thank you for your review.
Really sorry to hear that you are not happy with your CLUSE article.
All items can be returned via our return portal on our website.
KR,
Team CLUSE
Verified review
Jan 9, 2023
Pedí un reloj a Cluse que l 30/12/22, a día de hoy no me ha llegado todavía ni sé nada de el.
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Verified review
Jan 8, 2023
No volvería a comprar en esta página ni marca, me habéis estafado con un pedido que no llego.
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Verified review
Oct 2, 2022
Demasiados días para entregar la compra. Solo comunicación en inglés vendiendo en españa.
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Verified review
Jul 25, 2022
Le colis n’a jamais été livré par le transporteur, donc je ne peux pas noter le produit.
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Verified review
Nov 24, 2022
Order to big. I want to return it. The return itself costs like the item price.
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Verified review
Sep 28, 2022
I had a bad experience with express shipment. UPS gave a disappointing service.
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
I am really sorry to hear this.
We will send this feedback to UPS.
KR,
Team CLUSE
Verified review
Nov 25, 2022
I’ve been waiting for 15 days for a refund and still have had no news
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Verified review
Jan 28, 2023
Hace más de 10 días que hice el pedido y aún no me ha llegado. FATAL
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Verified review
Dec 17, 2022
Ponia que me lo traian en 3 dias y han pasado 10 y no lo tengo.
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Verified review
Oct 4, 2022
I haven' t received the pack, and I have already paid it !
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
According to the carrier they have tried to deliver the package but they were not able to reach you at home.
Please contact us at care@cluse.com so we can send the package again or refund you.
KR,
Team CLUSE
Verified review
Sep 26, 2022
No lo he recibido todavia. Llevo 20 dias esperando
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
According to the tracking your parcel has been delivered by now.
Please accept our sincerest apologies for the delay.
KR,
Team CLUSE
Verified review
Jan 21, 2023
Never received my order, never been pay back.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your case has been solved by our customer service team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jul 12, 2022
Point de livraison non respecté
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Verified review
Jan 12, 2023
No me ha llegado el pedido
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Verified review
Jul 11, 2022
Low quality, too expensive
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Verified review
Aug 7, 2022
Never received the item
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Verified review
Dec 30, 2022
Order not yet received.
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Verified review
Jan 8, 2023
Give packages on time
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Verified review
Jan 3, 2023
Delivery time not met
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