Knivesandtools.com
Reviews:

2,244 total reviews   1,084 reviews in the last 12 months

Review summary

Customers appreciate the fast and reliable delivery, the high quality and condition of most products, and the helpful, competent, and responsive customer service. The wide selection and variety of products, particularly knives and tools, are frequently highlighted, and pricing is generally viewed as fair or competitive with some excellent deals. The website is user-friendly and informative, making shopping easy, and clear, timely communication regarding order status and shipping is praised. Most deliveries arrive well-packaged and undamaged. Some customers have experienced occasional delivery delays due to shipping partners and have encountered issues with specific items. A few mention negative experiences with customer service and note that certain products are overpriced. There are also concerns from a handful of customers about insufficient packaging for fragile items.

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ReviewsKnivesandtools.com

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Community member 
1 Reviews
 Verified
Thank you for your reliability and fast delivery. I am delighted to own a Lionsteel M5 with CPM 3V steel, including a Kydex sheath. It's good to have a useful helper with you in the great outdoors. The knife is really beautiful and sharp. The handle fits my hand perfectly. Wonderful work! I am extremely satisfied with it... Really great!
Community member 
3 Reviews
 Verified

This is how I expect serious business should be operated.

Product descriptions were clear and precise so no additional information was needed - at least I didn't need them. All items arrived well packed and undamaged and there was also one surprise item that will come very handy. Also worth noting, my order/package arrived perhaps even sooner than I expected. My second order is already placed and judging by past experience, it probably will not be the last.
Community member 
1 Reviews
 Verified
Lot of options to choose, every knife has detailed technical information. Ordering was smooth, international regular shipping took 9 days to arrive.
Community member 
2 Reviews
 Verified

They are really good.

Product was well packaged, timely delivered to courier. Parcel arrived in good condition. I do not buy things frequently (so I had only a handfull of orders on knives & tools over the years) but k&t do their best to make you feel valued.
Community member 
3 Reviews
 Verified

Clear pricing and delivery tracking

Great experience - easy search, competitive prices, good delivery tracking and info (and pretty fast delivery too).
Community member 
1 Reviews
 Verified

A store with a huge range of products, good prices and prompt shipping.

It is a reliable store with very good prices. Although it manages thousands of product codes, there is a full description for each product as well as several tips. The only thing I don't like is the lack of some codes and the long waiting time for new availability. I believe this could be fixed with predictable orders.
Community member 
8 Reviews
 Verified
Glad you asked! 😍🥰 I love your site, because my love for knifes. Maybe it is more of a fetish, then a love, it goes sooo deep! And especially small knifes. I totally LOVE the marlin, neckknife, out of one piece, made by Ostap Hel, great name, too! 👍🤗😊. The delivery is correct, the package too. The communication is great too. I would not know what you good do better.... Well, 😉 maybe have more great one piece small knifes! Just joking! 🥳.
Community member 
3 Reviews
 Verified
Product descriptions are clear and precise, the prices for quite a few products are affordable, the whole process od ordering7buying and payment was easy. Both packages arrived fairly quickly, with products inside well packed and intact. Perhaps a few more close - up photos of certain products within the product description would make choosing and buying even easier.
Community member 
1 Reviews
 Verified
The quality of the product are very high! The delivery is super fast, and the prices are great!!!
Community member 
2 Reviews
 Verified
Good communication, fast shipping, properly boxed item. Totally satisfied with the service
Community member 
1 Reviews
 Verified

Preodotti manomessi - Tampered products

Premetto che ho acquistato ben quattro coltelli molto costosi da knives and tools, l'ultima volta ho acquistato un cold steel SR1, che mi è stato consegnato tempestivamente, come di consueto. Purtroppo mi è arrivato il prodotto con la custodia del Cold Steel SR1 pocket knife 62L, che era stata aperta, mentre all'interno c'era un coltello diverso, il Cold Steel SR1 Tanto 62LA. Ho dovuto rispedire il coltello e chiedere di inviarmi il modello che avevo ordinato. La spedizione è durata letteralmente un mese, provavo a contattare il servizio clienti, è completamente inesistente !!! Ma non finisce qui, quando mi arriva il coltello che mi hanno rispedito, anche quest'ultimo mi è arrivato con la confezione aperta. Quando ho fatto notare che anche la confezione di questo coltello era stato aperta, mi hanno detto che lo avevano già sostituito una volta, peccato che lo avevano sostituito, perchè loro avevano manomesso la custodia di un coltello per metterne dentro un'altro. Mi hanno proposto di acquistarne un'altro facendomi carico delle spese di spedizione, come se la responsabilità dell'accaduto fosse mia. Quindi, fate attenzione !!! I prodotti, in alcuni casi sono manomessi, segnalerò l'accaduto al produttore Cold Steel. I'll start by saying I've purchased four very expensive knives from Knives and Tools. The last time I bought a Cold Steel SR1, which was delivered promptly, as usual. Unfortunately, the product arrived with the Cold Steel SR1 Pocket Knife 62L case open, while inside was a different knife, the Cold Steel SR1 Tanto 62LA. I had to send the knife back and ask them to send me the model I'd ordered. Shipping took literally a month. I tried contacting customer service, but it's completely nonexistent!!! But that's not all. When the knife they sent back arrived, it also arrived with the package opened. When I pointed out that the package for this knife had also been opened, they told me they'd already replaced it once. Too bad they replaced it because they'd tampered with the case of one knife to put another inside. They offered to buy another one, charging me the shipping costs, as if I were responsible for what happened. So, be careful!!! The products, in some cases, are tampered with. I will report the incident to the manufacturer, Cold Steel.

Reply from Knivesandtools.com

Gentile Cliente, ci dispiace sinceramente leggere la sua esperienza e comprendiamo perfettamente quanto questa situazione possa essere stata frustrante, soprattutto considerando il valore dei prodotti acquistati e le sue aspettative. Prendiamo molto seriamente segnalazioni come la sua: ricevere un articolo diverso da quello ordinato e con confezione aperta non è assolutamente lo standard che vogliamo offrire. Anche i tempi di gestione e la difficoltà nel contattare il servizio clienti non rispecchiano il livello di assistenza che intendiamo garantire. Allo stesso tempo, sulla base delle informazioni presenti in questa recensione, purtroppo non siamo in grado di risalire direttamente al suo ordine o di verificare nel dettaglio quanto accaduto. Per questo motivo, le chiediamo gentilmente di contattarci direttamente fornendo il numero d’ordine o i suoi dati, così da poter analizzare il caso in modo approfondito e trovare una soluzione adeguata per lei. Ci teniamo a chiarire che non manipoliamo i prodotti: eventuali aperture delle confezioni possono avvenire solo per controlli di qualità o resi, ma in ogni caso ciò deve essere gestito con la massima trasparenza e correttezza. La invitiamo quindi a mettersi in contatto con noi: faremo tutto il possibile per chiarire la situazione e risolverla nel miglior modo. Ci scusiamo nuovamente per l’esperienza negativa e speriamo di poterle dimostrare che questo non è il livello di servizio che rappresenta Knivesandtools. Cordiali saluti, Team Knivesandtools
Community member 
1 Reviews
 Verified
Please change courier for Croatia. Hrvatska Posta is the worst possible choice. The risk of loosing the order and for unseccesful delivery are about 90%.
Community member 
2 Reviews
 Verified
This was 5th time I have bought kinves from "Knives and tools". It was always a good offer, fast delivery and overall a very nice experience! Just about to place a 6th purchase...
Community member 
1 Reviews
 Verified

Great Service.

From my experience, everything has been well packaged and the content have been perfect. Only ever had one issue, and customer service was perfectly pleasant to deal with and the issue was sorted rapidly.
Community member 
2 Reviews
 Verified

Trusted knife shop

Ordering was quick, so was the shipping. My package was well packed. I bought from Knivesandtools multiple times and the experience was always great.
Community member 
2 Reviews
 Verified

A great buying experience!

Amazing product range; outstanding support in chosing the best product for my needs; Smooth order procedure with wide shipping and payment alternatives. Last, but not least, excellente customer service, kind, competent, ready to help and deal with any issue. Not to mention the possibility to have website and customer support in your own language. Definetly a great experience. Bravo!
Community member 
3 Reviews
 Verified

Excellent service & products

3rd time ordering from the shop, fully satisfied as always. Good prices, great delivery service, will recommend.
Community member 
2 Reviews
 Verified
Hi ,you can send the customer orders without the missing articles .Now I paid for order in October and he doesn’t send because of expected items or missing articles .You can send only available pieces and the customer will be satisfied.After that with second shipment you can send and other articles.Yes ,I know does will expensive for you however the customer expect fast delivery.In the meantime he will ordered another things.
Community member 
1 Reviews
 Verified

Can’t go wrong with Knives and Tools

As the title says you can’t go wrong with Knives and Tools. Always fair prices and fast delivery. Not only that but its a great community they have created … Reviews, tips and tricks and everything you need in one place…
Community member 
1 Reviews
 Verified

One of the best services

No issues with my orders or delivery. Everything was handled perfectly and professionally. Highly recommended!

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