Review summary
Customers frequently praise the speedy and reliable delivery, as well as the high quality, sturdiness, and attractive appearance of the products. Many also highlight the reasonable pricing and good value for money. The products are often described as easy to assemble, and customer service is commonly recognized for its responsiveness and helpfulness. Communication with the company is usually prompt and effective. Some customers, however, mention occasional delays in delivery or issues with missing or incorrect items. There are also reports of slow replies from customer service and unresolved problems in certain cases. A few customers experience unclear assembly instructions or missing information, and some find it difficult to receive updates or reach support.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsMysteel.ie
(5)
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(6)
(28)
Verified
Great solid product!
Would have been good to get the self tapping screws as well. I see you only sell 200x where as only needed 8!
Thanks guys from Ireland.
Reply from Mysteel.ie
Dear Maximilian,
Thank you very much for your positive feedback from Ireland, wonderful to hear the product itself is solid and to your liking. We also really appreciate your note about the self-tapping screws and the large pack size; input like this helps us to keep improving our range.
Kind regards,
Team MySteel
Verified
Quality of product is excellent, but base plate needs more bolts to avoid sagging in the middle.
Better information on progress of order
Reply from Mysteel.ie
Dear raymond,
Thank you for your positive review and the compliment about the product quality. We really value your suggestions regarding the base plate bolts and the order progress updates, and we will certainly use this feedback to further improve our products and service.
Kind regards,
Team MySteel
Verified
The efficiency is superb
That’s goes for both the product and the customer service
Brilliant company to be dealing with Thank you
Reply from Mysteel.ie
Dear Tatyana,
Thank you so much for your wonderful review. Fantastic to hear that you are so pleased with both the efficiency of our products and our customer service. We really appreciate your kind words and hope to be of service to you again in the future.
Kind regards,
Team MySteel
Verified
Good quality and service
Even though our order was initially delivered to the wrong address, MySteel went above and beyond to help us. When the items couldn’t be recovered, they responded promptly and sent a replacement batch, which arrived correctly. We’re very happy with the product — top-notch quality and really easy to assemble.
Reply from Mysteel.ie
Dear Lenro,
Thank you very much for your review.
We’re delighted to hear that you’re happy with the product quality and that assembly was easy. We also want to thank you again for your flexibility during the delivery issues, because you were so understanding, we were able to resolve everything smoothly. Enjoy your purchase, and we hope to welcome you again in the future.
Kind regards,
Team MySteel
Verified
Speedy Delivery, good value, very easy assembly and it was exactly what we wanted.
Reply from Mysteel.ie
Dear Sean,
Thank you very much for your wonderful review. Great to hear that the delivery was quick, the product offers good value, was easy to assemble and matches exactly what you had in mind. We wish you lots of enjoyment with your planter.
Kind regards,
Team MySteel
Verified
Order delivered to ireland in just under a week on a pallet. Well packed etc and everything as ordered, no issues to teport
Reply from Mysteel.ie
Dear Michael,
Thank you very much for your positive review. Great to hear that your order arrived in Ireland so quickly and well packed, and that everything was as expected. We hope you enjoy your purchase!
Kind regards,
Team MySteel
Verified
The ordering process was easy but tracking of the delivery was very difficult. The courier details provided to track the order didn’t work. Our delivery arrived a week later than advised at time of order
Verified
Quick delivery, sturdy and good quality. The support team answered my delivery question within 5 minutes of sending an email. Great overall service
Reply from Mysteel.ie
Dear Enda,
Thanks a lot for the 5-star review! ⭐️
Great to hear everything arrived quickly, feels sturdy, and meets your quality expectations. And love that our support team could answer your delivery question within 5 minutes, exactly how it should be. Enjoy your purchase, and if you ever need anything else, MySteel is happy to help!
Kind regards, Team MySteel
Verified
Highly recommended
Fabulous products & excellent customer support. I was very impressed with the prompt response to any of my queries.
Verified
Good quality
Very responsive when I had questions before purchasing. Fast delivery and extremely good quality product
Verified
Good Products deliveres quickly
Pachages arrived promptly and assembly was very easy, no issues aligning the individual parts.
Reply from Mysteel.ie
Dear Myles,
What a wonderful review to read, thank you! 💪
Great to hear that the delivery was fast and that everything arrived safely. And that the installation went so smoothly without any hassle with alignment – just as it should. Simply unpack, assemble, and enjoy.
Enjoy your purchase and thank you for your trust! If your garden needs an upgrade, you know where to find us 😉🌿
Sincerely,
Team MySteel
Verified
Great product...great aervice
Great product...great aervice
Reply from Mysteel.ie
Dear Neil,
Thank you for your positive review. Wonderful to hear you are happy with the product; we hope you will enjoy it for a long time to come.
Kind regards,
Team MySteel
Verified
Brilliant quality and easy enough to assemble! Will be buying more soon.
Reply from Mysteel.ie
Dear Meadhbh,
Thank you very much for your wonderful review. Great to hear the quality and assembly met your expectations, and that you’re already considering more items from us.
Kind regards,
Team MySteel
Verified
The planter box is exactly as described on the site. It was exactly what we were looking for and just what we wanted.
It took 20 minutes to assemble, however the instructions were not great. There was no list of items, number of nuts and bolts for example and no plan or suggestion on how to assemble, for example, put the base or legs on once two sides are on or when all sides are on.
Verified
Everything was perfect.
Reply from Mysteel.ie
Dear Sarah,
Thank you very much for your wonderful 5-star review. We’re delighted to hear everything was perfect and hope you enjoy your purchase.
Kind regards,
Team MySteel
Verified
I found the whole service excellent.The whole process from ordering to delivery was seemless.
Reply from Mysteel.ie
Dear John,
Thank you very much for your 5-star review and for sharing your experience. We truly appreciate your kind words. It’s great to hear that you found our service excellent and that the entire process from ordering to delivery was seamless. That’s exactly what we strive for every day.
We wish you lots of enjoyment with your purchase.
Kind regards,
Team MySteel
Verified
Product looks great, the after sales support very fast and efficient.
Reply from Mysteel.ie
Dear Nelson,
Thank you very much for your wonderful review.
We’re delighted to hear that you like the look of the product and that you’re satisfied with our after-sales support. That truly means a lot to us.
We wish you lots of enjoyment with your purchase!
Kind regards,
Team MySteel
Verified
Had to email them multiple times to confirm a delivery and they couldn't, just kept saying I should get a email in 2 days.
When I said didn't want them any longer as they weren't going to be delivered in a timely manner they said they couldn't refund me, as goods were dispatched, I'd have to return them. When pressed to provide evidence of dispatch they told me they didn't know where my order was.
A complete waste of time and delayed me finishing my garden as I had to oder the material else where.
Verified
Incorrect item sent, no reply to fix it.
The item arrived was completely different than the one I ordered! No response from the seller after I emailed them to fix / replace it. I'm still awaiting a reply.
Verified
Order placed 9 days ago, no update on shipping.
Reply from Mysteel.ie
Dear Ciaran,
Thank you for your message, and please accept our apologies for the inconvenience.
I have contacted our courier, Dachser, and they have informed me that your shipment is scheduled to be forwarded to Ireland this afternoon or tomorrow morning.
Once your shipment receives its first scan in Ireland, you will be able to track its progress through the tracking link provided.
I hope this information has been helpful.