Review summary
Customers consistently praise the speed and reliability of delivery, as well as the quality, durability, and accuracy of the products. Many also note that the products are easy to assemble, often highlighting clear instructions. Customer service is frequently described as responsive, helpful, and efficient. Additionally, reviewers appreciate the clear and timely communication and generally find the ordering process smooth and straightforward. Some customers mention occasional delivery delays or difficulties with tracking information. A minority report slow or unhelpful customer support, and there are occasional issues with missing items or complications during ordering. A few reviewers also describe challenges in receiving updates or tracking information.
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How Trusted Shops prevents fake reviewsReviewsMysteel.ie
(5)
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(30)
Verified
Good products, well priced
The products are as described and represent good value. The steel garden steps are relatively east to assemble, though the bolts supplied are very short!
Reply from Mysteel.ie
Dear John,
Thank you very much for your positive review and for sharing your experience. Great to read that the steel garden steps meet your expectations and offer good value. We appreciate your remark about the short bolts and will take this into account as we continue to improve our products.
Verified
very speedy delivery dropped to the and package came on a pallet intact. product is very strong and easy to put together
Verified
Excellent communication and prompt response, delivery was good, arrived safely
Reply from Mysteel.ie
Dear Ciaran,
Thank you very much for your great review. Wonderful to hear that our communication was clear and quick, and that your order was delivered safely and on time.
Verified
Great solid product!
Would have been good to get the self tapping screws as well. I see you only sell 200x where as only needed 8!
Thanks guys from Ireland.
Reply from Mysteel.ie
Dear Maximilian,
Thank you very much for your positive feedback from Ireland, wonderful to hear the product itself is solid and to your liking. We also really appreciate your note about the self-tapping screws and the large pack size; input like this helps us to keep improving our range.
Kind regards,
Team MySteel
Verified
Quality of product is excellent, but base plate needs more bolts to avoid sagging in the middle.
Better information on progress of order
Reply from Mysteel.ie
Dear raymond,
Thank you for your positive review and the compliment about the product quality. We really value your suggestions regarding the base plate bolts and the order progress updates, and we will certainly use this feedback to further improve our products and service.
Kind regards,
Team MySteel
Verified
Easy to work with. This was a test order. Now will order the rest!
Verified
Good quality and service
Even though our order was initially delivered to the wrong address, MySteel went above and beyond to help us. When the items couldn’t be recovered, they responded promptly and sent a replacement batch, which arrived correctly. We’re very happy with the product — top-notch quality and really easy to assemble.
Reply from Mysteel.ie
Dear Lenro,
Thank you very much for your review.
We’re delighted to hear that you’re happy with the product quality and that assembly was easy. We also want to thank you again for your flexibility during the delivery issues, because you were so understanding, we were able to resolve everything smoothly. Enjoy your purchase, and we hope to welcome you again in the future.
Kind regards,
Team MySteel
Verified
The efficiency is superb
That’s goes for both the product and the customer service
Brilliant company to be dealing with Thank you
Reply from Mysteel.ie
Dear Tatyana,
Thank you so much for your wonderful review. Fantastic to hear that you are so pleased with both the efficiency of our products and our customer service. We really appreciate your kind words and hope to be of service to you again in the future.
Kind regards,
Team MySteel
Verified
Speedy Delivery, good value, very easy assembly and it was exactly what we wanted.
Reply from Mysteel.ie
Dear Sean,
Thank you very much for your wonderful review. Great to hear that the delivery was quick, the product offers good value, was easy to assemble and matches exactly what you had in mind. We wish you lots of enjoyment with your planter.
Kind regards,
Team MySteel
Verified
Order delivered to ireland in just under a week on a pallet. Well packed etc and everything as ordered, no issues to teport
Reply from Mysteel.ie
Dear Michael,
Thank you very much for your positive review. Great to hear that your order arrived in Ireland so quickly and well packed, and that everything was as expected. We hope you enjoy your purchase!
Kind regards,
Team MySteel
Verified
The ordering process was easy but tracking of the delivery was very difficult. The courier details provided to track the order didn’t work. Our delivery arrived a week later than advised at time of order
Verified
Quick delivery, sturdy and good quality. The support team answered my delivery question within 5 minutes of sending an email. Great overall service
Reply from Mysteel.ie
Dear Enda,
Thanks a lot for the 5-star review! ⭐️
Great to hear everything arrived quickly, feels sturdy, and meets your quality expectations. And love that our support team could answer your delivery question within 5 minutes, exactly how it should be. Enjoy your purchase, and if you ever need anything else, MySteel is happy to help!
Kind regards, Team MySteel
Verified
Highly recommended
Fabulous products & excellent customer support. I was very impressed with the prompt response to any of my queries.
Verified
Good quality
Very responsive when I had questions before purchasing. Fast delivery and extremely good quality product
Verified
Good Products deliveres quickly
Pachages arrived promptly and assembly was very easy, no issues aligning the individual parts.
Reply from Mysteel.ie
Dear Myles,
What a wonderful review to read, thank you! 💪
Great to hear that the delivery was fast and that everything arrived safely. And that the installation went so smoothly without any hassle with alignment – just as it should. Simply unpack, assemble, and enjoy.
Enjoy your purchase and thank you for your trust! If your garden needs an upgrade, you know where to find us 😉🌿
Sincerely,
Team MySteel
Verified
Great product...great aervice
Great product...great aervice
Reply from Mysteel.ie
Dear Neil,
Thank you for your positive review. Wonderful to hear you are happy with the product; we hope you will enjoy it for a long time to come.
Kind regards,
Team MySteel
Verified
Brilliant quality and easy enough to assemble! Will be buying more soon.
Reply from Mysteel.ie
Dear Meadhbh,
Thank you very much for your wonderful review. Great to hear the quality and assembly met your expectations, and that you’re already considering more items from us.
Kind regards,
Team MySteel
Verified
Everything was perfect.
Reply from Mysteel.ie
Dear Sarah,
Thank you very much for your wonderful 5-star review. We’re delighted to hear everything was perfect and hope you enjoy your purchase.
Kind regards,
Team MySteel
Verified
I found the whole service excellent.The whole process from ordering to delivery was seemless.
Reply from Mysteel.ie
Dear John,
Thank you very much for your 5-star review and for sharing your experience. We truly appreciate your kind words. It’s great to hear that you found our service excellent and that the entire process from ordering to delivery was seamless. That’s exactly what we strive for every day.
We wish you lots of enjoyment with your purchase.
Kind regards,
Team MySteel
Verified
Product looks great, the after sales support very fast and efficient.
Reply from Mysteel.ie
Dear Nelson,
Thank you very much for your wonderful review.
We’re delighted to hear that you like the look of the product and that you’re satisfied with our after-sales support. That truly means a lot to us.
We wish you lots of enjoyment with your purchase!
Kind regards,
Team MySteel
