gardens4you.ie Reviews:
Review summary
Customers mostly report positive experiences with gardens4you.ie. Customers frequently mention the secure and careful packaging of plants, as well as their healthy and excellent condition upon arrival. Many appreciate the fast delivery, the easy-to-use website, and the straightforward ordering process. Support and communication from customer service are often described as prompt, helpful, and responsive. Additionally, customers value the planting instructions provided and often comment on the competitive pricing and value for money. Some customers desire further improvements in packaging protection and report occasional instances of damaged or poor-quality plants. A few have experienced delivery delays, often due to courier issues. There are also mentions of issues with the online basket or confusion regarding the company location. Some customers report unresolved customer service issues, request more comprehensive planting information, and note unexpected shipping costs.
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Reviews for gardens4you.ie
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Plants arrived with dead yelliw leaves and all atalks not lysh at all
Answer by gardens4you.ie
Thank you for your feedback. We’re sorry to hear about your experience. Our plants are cultivated outdoors, and in mid-August or September yellow leaves are normal and not always a sign of disease or poor quality. To assist you further, please contact our customer service team with photos of the plants so we can review your case.
My order still hasn't arrived it was due to arrive last Wednesday but has not arrived. Tracking just keeps saying in transit.
Answer by gardens4you.ie
We noticed your 2-stars review but didn’t receive any comments or explanation. We’re truly sorry to see that you were not satisfied with your experience.
If there was any issue with your order or our service, we would greatly appreciate the opportunity to look into it and assist you. Please feel free to contact us directly with more details—we’re here to help and always aim to improve.
The plants arrived sickly, dying or dead.
I have sent photos of 15 or more of them to the company.
The plants sat in the nearby (Kilkenny) FedEx warehouse for at least four days prior to delivery.
FedEx scheduled and cancelled delivery three days in a row.
Answer by gardens4you.ie
We are sorry to read that you left a negative review, especially as we would like to reassure you that the order was fully covered by our guarantee.
As previously mentioned, the order was placed during an extreme heatwave that affected much of Europe, with temperatures reaching 36ºC for nearly five days. Despite this, we have already offered you a 50% discount and have extended the guarantee until 30/09/2025.
Reading such a review is disheartening, as we have done our utmost to encourage you to give the plants a chance to recover, and of course, to inform us if they did not. We would sincerely appreciate it if the extended guarantee and the goodwill gesture of a 50% refund were also mentioned in your review, rather than describing our products in such a negative manner.
This is particularly disappointing for us, as we have acted in full transparency and honesty throughout.
Answer by gardens4you.ie
Thank you for leaving a review. We are sorry to see your 1-star rating and would appreciate the opportunity to understand what went wrong. Please contact our customer service team so we can assist you and resolve any issues you may have experienced.
Answer by gardens4you.ie
Thank you for your feedback. We’re sorry your experience did not fully meet your expectations. Please contact our customer service with your order details if you would like assistance.
Answer by gardens4you.ie
Thank you for leaving a review. We are sorry to see your 1-star rating and would appreciate the opportunity to understand what went wrong. Please contact our customer service team so we can assist you and resolve any issues you may have experienced.
Half dead / rotten
Very poor plants, look very not healty leafs are full of holes so they dont look like they will survive and for that price they are way to small. So plants are half dead pictures are attached
Answer by gardens4you.ie
All our plants are cultivated outdoors, except for the Venus flytrap. It is possible that the plants suffered during transit due to the recent heat wave. We kindly recommend planting them as soon as possible, as this will give them the best chance to recover.
Please rest assured that your order is fully guaranteed until 26/08/2025. Should any of the plants fail to develop properly, we will offer a replacement or refund — there is no risk involved on your side.
2 Orchids - both broken and managed to break the plastic pot one of the Orchids was in.
The order was packed very carefully but the transportation was a disaster.
Answer by gardens4you.ie
We carefully checked the pictures, and we do not see any visible damage to the orchids themselves. The roots of orchids, especially Phalaenopsis, can sometimes appear dry or silvery—this is completely normal and part of their natural growth cycle. These roots are aerial and often grow outside the pot as well. The condition of the roots you see is typical for healthy orchids and not a sign of damage.
Orchids go through a specific cycle during the year: blooming, resting, and growing. After blooming, they may drop their flowers and enter a rest phase, during which the plant focuses energy on root and leaf development. As long as the roots are firm and the leaves are healthy, the plant is alive and will bloom again under the right care conditions.
If you feel there is specific damage we may have missed, please send directly to our customer service close-up photos showing the area of concern, and we’ll be happy to assist further.
3-5 days delivery on website. Still haven't received order after 2 weeks, and tracking number was a false number. Poor poor poor
Answer by gardens4you.ie
Thank you for your feedback and we're very sorry for the inconvenience.
We would like to clarify that your order was shipped on 07/07/2025, within the expected timeframe. According to the tracking information, the courier has already attempted delivery but was unable to complete it due to your absence.
A new delivery is scheduled for today. If you are not available to receive it, we kindly recommend contacting FedEx directly using the tracking number 882561063080 to arrange a suitable delivery time.
We appreciate your understanding and remain at your disposal should you need further assistance.
Hi alot of plants were dried out with brown leaves
Answer by gardens4you.ie
We’re sorry to hear that many of your plants arrived dried out with brown leaves. We guarantee the quality of our plants for two months and would like to assist you. Please contact our customer service with your order details so we can find a suitable solution.
