gardens4you.ie Reviews:
Review summary
Customers mostly report positive experiences with gardens4you.ie. Customers frequently mention the secure and careful packaging of plants, as well as their healthy and excellent condition upon arrival. Many appreciate the fast delivery, the easy-to-use website, and the straightforward ordering process. Support and communication from customer service are often described as prompt, helpful, and responsive. Additionally, customers value the planting instructions provided and often comment on the competitive pricing and value for money. Some customers desire further improvements in packaging protection and report occasional instances of damaged or poor-quality plants. A few have experienced delivery delays, often due to courier issues. There are also mentions of issues with the online basket or confusion regarding the company location. Some customers report unresolved customer service issues, request more comprehensive planting information, and note unexpected shipping costs.
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Reviews for gardens4you.ie
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Missing one item, Agapanthus Blue.
Answer by gardens4you.ie
We’re sorry the Agapanthus Blue was missing from your order. Please contact our customer service with your order details so we can resolve this promptly.
Answer by gardens4you.ie
Thank you for your feedback. We regret that the plants did not arrive in the condition you expected. Your comments are important to us, and we will use them to improve our service and product quality.
Delivery is always very late. To late for the plant to survive. Ive lost 7 plants so far.
I suspect I'm about to lose 3 more as they are with your courier for 10 days now.
I will be changing my plant suppliers.
Answer by gardens4you.ie
We’re very sorry to hear about the delays and the condition of your plants. We understand how frustrating this is and will investigate the delivery issues with our courier. Your feedback is important, and we appreciate the chance to improve our service. Please contact our customer service so we can assist you further.
I ordered plants and received packets of seeds. Not what I wanted
Answer by gardens4you.ie
Thank you for taking the time to review us. We regret that your experience was not satisfactory and would like to learn more about what we can improve. Your feedback is important to us so that we can further optimise our service.
Ordered 4 patio trees and two azalea
One of the trees roots were missing soil due to transportation
Two azaleas were also in very poor condition
Answer by gardens4you.ie
We’re sorry to hear about the issues with your patio trees and azaleas. Thank you for letting us know. Please contact our customer service so we can assist you with a solution.
Sent the wrong plants 2 separate times,
No reply to my second email.
Avoid!!
Answer by gardens4you.ie
We sincerely apologize for sending the wrong plants twice and for not responding to your second email. This is not the service we strive to provide. We are looking into the issue and will contact you as soon as possible to resolve it. Thank you for your patience.
Answer by gardens4you.ie
We noticed your 1-star review but didn’t receive any comments or explanation. We’re truly sorry to see that you were not satisfied with your experience.
If there was any issue with your order or our service, we would greatly appreciate the opportunity to look into it and assist you. Please feel free to contact us directly with more details—we’re here to help and always aim to improve.
Ordered items on the 12th May. For a week now the the FedEx update changes every day to the next day. These were a gift for my sisters birthday on 17th (originally said delivery 16th). Still waiting and it’s now the 21st. Have emailed twice , second time making a formal complaint and still no response. Appalling service
I placed my order 30th May and today is Saturday 7th June . If they arrive Monday ,theyll have been in transit 9 days . I dread to think how my plants will arrive after so long in . It was meant to take 3/5 days
Answer by gardens4you.ie
We’re very sorry for the extended transit time and understand your concern about the condition of your plants. We’re working with our courier to improve delivery times. Please contact our customer service with your order details so we can assist you further.
My flowers were in poor condition on arrival.
Answer by gardens4you.ie
We noticed your 1-star review but didn’t receive any comments or explanation. We’re truly sorry to see that you were not satisfied with your experience.
If there was any issue with your order or our service, we would greatly appreciate the opportunity to look into it and assist you. Please feel free to contact us directly with more details—we’re here to help and always aim to improve.
Product did not match descritpion
Product did not match description
Answer by gardens4you.ie
We are sorry to hear that the product did not match the description. Please provide more details about the issue so we can assist you further and find a suitable solution.
3 of the 6 plants arrived almost dead. The site has a .ie domain but plants are shipped from the Netherlands and not fasttracked so they spend a week without light in a box. This is the result assuming that the plants that were shipped started off in better shape.
Plants arrived not in good condition
Answer by gardens4you.ie
We apologize that the plants arrived in poor condition. Please contact our customer service so we can assist you and find a suitable solution. Thank you for your understanding.
I ordered flowers on 29.5.2025, today is 11.06.2025, still not delivered, using fedex delivery provider. I'd strongly advise to change delivery company.
Answer by gardens4you.ie
We’re sorry for the delay in your delivery. We understand your frustration and appreciate your feedback about the courier. We will review our delivery partners to improve our service. Please contact our customer service with your order details so we can assist you further.
